Dispatcher

• Communicate back and forth with WM drivers to assist with problem resolution while on route
• Handle incoming service orders and direct drivers
• Resolve service issues for residential, commercial, and roll-off lines of business
• Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
• Use WM proprietary software to manage same-day ticket routing
• Prepare all routes for the next day
• Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
• Optimize routes with sites and the service department
• Determine daily driver staffing levels
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day
• Manage route actions and assure route completion
• Handle incoming calls and emails from customer service and sales
• Manage pickup and delivery requests for container movements within the Market area
• Communicate with customers while drivers are on site to resolve service delays
• Troubleshoot and resolve potential delivery and pickup problems
• Ensure same-day service on missed pickups by managing routing and tracking driver movement in the field

Explore Dispatcher/Router at WM. Review requirements and application details.

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