Field Engineer

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems across the assigned region, including DHA and DoD facilities
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
• Diagnose and repair proprietary hardware and software components with full case ownership
• Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed
• Support government accounts requiring eligibility for a CAC (Common Access Card)
• Execute preventive maintenance programs
• Perform installations, in-servicing, repairs, calibrations, and general technical support
• Maintain accurate spare-parts inventory
• Maintain company-issued vehicle, tools, and equipment
• Build positive customer relationships through professional communication and timely support
• Document service activities, expenses, and time logs using approved tools
• Partner with Sales and Implementation teams on deployments and customer experience
• Follow complaint-handling and Medical Device Reporting procedures
• Ensure service documentation meets regulatory and corporate requirements
• Uphold safety policies, quality expectations, and operational standards
• Participate in ongoing product-line training and stay informed on technologies, best practices, and system updates
• Work independently and collaboratively to meet service goals
• Support leadership with escalations, advanced troubleshooting, and case resolution
• Contribute to preventive service culture through shared insights and proactive support

Field Service Engineer

• Provide program leadership, technical direction, and assistance to ABB end customers, users and other ABB field personnel.
• Support operation, inspection, maintenance and repair of assigned product lines, including power delivery, drive systems and control systems.
• Comply with all ABB and end customer EHS policies and procedures.
• Install, maintain, repair and commission equipment used in power delivery, outages, control systems and power quality systems.
• Develop working relationships with fellow team members and follow directions from Field Engineers, Lead Field Engineers, and Senior Management.
• Cultivate excellent client relationships leading to a strong base of referral business.

Senior Field Service Technician

• Commission, troubleshoot and repair equipment at customer sites, including CNG compressors, valve panels, dispensers and communication panels
• Perform warranty repairs and service
• Provide phone support and respond to service-question emails
• Manage electrical and mechanical testing, field service, repairs, retrofits and complex problem-solving using root cause analysis
• Operate on-site and in an on-call capacity while specializing in proprietary products
• Train customers on maintenance and troubleshooting as the subject matter expert
• Perform equipment trial runs
• Promote and participate in continuous improvement efforts
• Prepare detailed paperwork accurately and on time
• Analyze test results and report findings
• Perform weights and measures testing
• Run ANGI proprietary Series II and C-Scape software
• Read and analyze prints/drawings to specification
• Use AX Dynamics to look up parts and inventory logs
• Travel throughout North America as needed

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, and other services
• Perform minor product repairs within an assigned territory
• Inspect products for correct operation and resolve or escalate issues according to established procedures
• Schedule services and complete required paperwork
• Work with customers to ensure satisfaction and understanding of product functionality
• Troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine preventive-maintenance checks
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on installed hardware and software usage
• Participate in regular hardware and software training
• Participate in measures to achieve agreed KPIs
• Assist with special projects as assigned

Field Service Technician

• Gain expertise and become the subject matter expert for Flow Cytometry instruments, including Clinical Cell Analyzer and Research Cell Analyzers
• Provide field-based and remote technical support to customers and colleagues
• Carry out preventative maintenance, installation, relocation, repairs, and corrective field change orders on Flow Cytometry instrumentation
• Diagnose electrical, fluidic, mechanical, hardware, software, and laser failures using established procedures and techniques
• Determine cost-effective repairs or solutions to minimize downtime
• Perform instrument certifications (IQ/OQ)
• Manage car stock and ensure necessary spare parts and tools are available
• Manage technical escalations
• Work toward service metrics defined by the Service Organization
• Travel to and from customer sites each day

• Manage all AGFA imaging equipment in the assigned territory
• Troubleshoot and repair equipment, perform preventative maintenance, and execute field service bulletins
• Assist peer Field Service Engineers outside the territory when needed
• Provide feedback on technology performance, reliability, serviceability, service quality, and design issues to the US DR product team
• Plan, execute, and validate installations with Project Management and the Installation Team
• Support sales during pre- and post-sales activities and identify DR prospects
• Develop customer relationships and action plans for additional AGFA sales, including service agreements, upgrades, professional services, and new equipment
• Install, remediate, and maintain Agfa DR support, x-ray room systems, and trained OEM products
• Review equipment operation with customers and fulfill training obligations during installations
• Respond to and resolve hardware and software problems to ensure customer uptime and satisfaction
• Develop technical solutions by interfacing with hospital IT administrators, end users, vendors, and support teams
• Maximize uptime, performance, and efficiency of Agfa systems
• Install software and hardware and perform performance analysis
• Define problems, verify system defects, and apply fixes or workaround techniques
• Initiate and follow DR/imaging escalation processes and keep customers and management informed
• Assist with customer system installations, upgrades, and implementation activities

• Install diagnostic systems and complete preventive maintenance and corrective repairs
• Diagnose technical problems across multiple complex instruments
• Document resolutions accurately and close service calls within defined timelines
• Manage customer issues from resolution through escalation
• Plan and prioritize service visits and maintain accurate inventory
• Support on-call rotation, after-hours coverage, training travel, and critical account support
• Follow regulatory, quality system, and laboratory safety guidelines
• Maintain accurate documentation for audits
• Partner with cross-functional teams and provide guidance to other Field Service Representatives
• Meet service sales, cost of service, and KPI targets
• Use remote support tools to maximize instrument uptime
• Maintain certifications through ongoing training and development

Field Service Engineer II

• Represent NCR Atleos as the first line of response at customer locations
• Problem-solve at a basic module level (FRU)
• Organize and plan work time effectively and escalate issues appropriately
• Apply on-the-job training to resolve task-related problems in straightforward situations
• Communicate clearly through the service app to maintain customer satisfaction
• Follow safety and security procedures when working on ATMs
• Complete NCR Atleos training and certifications
• Diagnose ATM problems using error logs and information from the service app
• Perform minor maintenance and repairs on indoor and outdoor ATMs
• Report work updates, details, and call closure information accurately and promptly
• Maintain parts inventory and related records
• Report hours worked and miles driven daily

Field Service Technician I – Entry Level

• Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components
• Perform preventive and emergency repairs to ensure uptime and reliability
• Assist customers with proper use and maintenance of equipment
• Maintain service logs and equipment inventory, and ensure parts availability
• Coordinate with supervisor to plan efficient installation and service schedules
• Partner with Sales Representatives to build and maintain professional customer relationships
• Support product demand and service needs through timely, quality interactions
• Call in delivery orders as needed and respond promptly to customer requests
• Plan and schedule daily, weekly, and monthly service work
• Execute equipment ordering, expense reports, calibration tracking, and compliance documentation
• Follow company policies, work procedures, and safety regulations
• Perform other duties as assigned

Field Service Technician – Dispenser, Concrete Admixtures

• Provide advanced technical support, preventive maintenance, installation assistance, and break/fix service for BD Parata pharmacy automation solutions
• Install, maintain, troubleshoot, and repair complex pharmacy automation systems
• Deliver exceptional customer service and maximize equipment uptime
• Diagnose and resolve electromechanical, software, networking, and system integration issues
• Perform preventive maintenance, inspections, upgrades, and corrective repairs
• Respond to service requests within established Service Level Agreements (SLAs)
• Educate customers on equipment operation, daily maintenance procedures, and best practices
• Use remote diagnostic tools and technical resources to resolve issues
• Collaborate with Technical Support, Engineering, Product Development, Manufacturing, and Field Service teams
• Assist with installation, relocation, and implementation of new pharmacy automation systems
• Document service activities, corrective actions, root cause findings, and customer interactions in Salesforce Field Service
• Provide feedback on product performance, recurring service trends, and customer needs
• Manage multiple priorities and communicate with customers and internal stakeholders
• Support regional operations through overnight travel, weekend coverage, holiday support, and overtime as needed
• Travel daily throughout the Tampa region and surrounding areas, with occasional overnight and air travel