Field Engineer

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service electromechanical equipment, including self-checkout systems, within an assigned territory
• Conduct maintenance, repairs, preventive maintenance, and system overhauls
• Communicate openly and effectively as a first line of response to identify and resolve issues
• Use NCR Voyix training to deliver the right solution at the right time
• Represent the NCR Voyix brand and help keep global commerce running
• Collaborate across territories with teachers, mentors, and coaches

Field Service Technician

• Conduct safe and efficient field service at customer sites
• Perform mechanical and electrical troubleshooting
• Conduct preventive maintenance
• Address safety issues involving company- and customer-owned equipment
• Stage service parts and manage inventory
• Verify shipments
• Maintain warehouse organization and accurate stock records
• Troubleshoot systems and mechanical, electrical, and diesel equipment
• Interface directly with customers
• Work at multiple sites and with multiple technologies
• Create and maintain a safe working environment and culture
• Take care of company property
• Demonstrate innovation, accountability, and empowerment
• Work with direct supervision and independently when needed

• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned territory
• Ensure service agreements and warranty obligations are met and exceeded
• Provide technical support to end-users and Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
• Diagnose and repair Intuitive products and associated equipment
• Coordinate and perform system and hardware delivery and installation
• Document service activities, maintain records, and provide reports to stakeholders
• Complete administrative tasks including spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports
• Maintain company-provided tools, vehicles, laptops, iPads, and other assets
• Collaborate with Sales, Genesis, and other Intuitive teams
• Provide feedback to headquarters and participate in continuous improvement projects
• Manage customer needs, system install-base configurations, customer contacts, training, and events within the assigned territory
• Provide management with quarterly reviews and assessments of the assigned area

Field Service Engineer

• Provide technical customer service and support during installation, commissioning, and servicing of palletizing equipment
• Assist customers in person, by phone, or by email
• Respond to service requests and troubleshoot problems on-site and remotely
• Educate and train customers on equipment operation
• Ensure proper electrical and mechanical installation
• Support electricians, assemblers, and welding personnel during installation
• Verify equipment operation and complete commissioning
• Test local inputs, outputs, devices, control interlocks, and alarms
• Meet production schedule and profitability commitments
• Complete service trips safely, efficiently, and within allotted time
• Support sales representatives with technical information and equipment upgrade recommendations
• Recommend parts and maintenance actions
• Document project requirements, job reports, expenses, project status, and on-site changes
• Use CRM to manage customer relationships, service-trip reports, tasks, and status
• Document customer needs and develop service metrics and resources
• Provide after-hours technical support
• Document processes, eliminate non-value-added activities, and participate in cross-functional continuous-improvement teams
• Maintain professional and technical knowledge through networks, professional societies, workshops, and publications
• Participate in SOP and SWI training

Field Service Technician – Palletizer Division

• Partner with developers, testers, and program managers
• Design large-scale, computer-based services
• Operate, grow, and improve large-scale services
• Support services offered to IS, non-IS, and clinical caregivers
• Contribute typically early in the development process

Service Engineer II

• Provide on-site servicing, installation, and repair of complex electromechanical equipment
• Respond to service calls and perform equipment maintenance at customer sites
• Assist operators with operational issues
• Address escalated technical and service-related concerns
• Diagnose failures in mechanical, hardware, software, and systems
• Implement effective repairs to minimize downtime
• Prepare reports analyzing product failure trends and serviceability issues
• Handle record-keeping, reporting, and inventory management
• Manage parts inventory and coordinate shipments for repair and replenishment
• Oversee inventory of tools and test equipment
• Record maintenance activities using approved methods and procedures
• Follow escalation procedures and communicate with company personnel and customer management
• Maintain open communication and provide proactive attention to customer needs
• Assist with on-site training of less experienced field service technicians
• Travel within the home territory or to other areas, including coverage for other Field Engineers
• Perform all activities safely and adhere to company safety policies and procedures
• Complete other duties as assigned

Electromechanical Field Service Technician III

• Provide technical customer service and support during installation, commissioning, and servicing of robotic palletizing equipment
• Assist customers in person, by phone, or by email
• Respond to service requests, including frequent travel
• Educate, train, and troubleshoot problems on-site and remotely
• Participate in after-hours on-call support
• Supervise local electricians and assembly personnel during electrical and mechanical installation
• Test local inputs and outputs, pneumatic devices, control interlocks, and alarm states
• Finalize commissioning by ensuring robotic palletizing systems function properly
• Train customers on equipment operation and maintenance
• Meet production schedules and profitability commitments safely and efficiently
• Support sales by identifying interest in plant upgrades and future modifications
• Recommend parts and maintenance actions
• Provide technical support to sales representatives and information for quotations
• Provide plant layouts to engineering
• Complete job and expense reports
• Document project status and on-site changes
• Assist in developing service manuals
• Attend educational workshops and review professional publications
• Participate in cross-functional teams and improve operating efficiencies
• Document processes and procedures
• Participate in SOP and SWI training
• Accomplish other assigned duties

• Install, repair, troubleshoot, service and calibrate high-tech machines at customer locations.
• Demonstrate customer service skills and knowledge with a high level of passion and dedication.
• Learn new skills on high-tech CMMs (Coordinate Measuring Machines) using mechanical and electronic aptitude.
• Perform necessary administrative paperwork completely and accurately.
• Work independently in a high-pressure, fast-paced and innovative environment.
• Travel 90–100% within the service area, including international travel as needed.
• Support installation and servicing of custom equipment through process enhancements.
• Interact with customers and cross-functional service groups supporting and launching ZEISS products into the field.
• Aid the R&D team with engineering work related to design, build and new system testing.
• Support production of systems during assembly and setup.
• Perform other duties as required.

• Install, assemble, service, and repair Aerzen products at company and customer locations
• Perform startups, equipment inspections, troubleshooting, repairs, and preventive maintenance on Aerzen products
• Represent Aerzen professionally and follow company and customer safety requirements
• Install, configure, calibrate, and maintain pneumatic, analog, and digital instrumentation
• Install and terminate electrical, pneumatic, and fluid connections
• Understand control narratives and troubleshoot process-application issues
• Analyze and correct TCP/IP network and RS-485 communication issues
• Disassemble machines, assess damage, evaluate failures, diagnose problems, and identify root causes
• Offer machine-based recommendations and use defined procedures and standard rebuild kits
• Read and use equipment diagrams, checklists, engineering drawings, and process documentation
• Communicate job requirements, recommendations, service options, concerns, and status updates to customers
• Evaluate customers' future needs and communicate information through appropriate channels
• Assist engineering with plant design, modifications, and hazard analysis
• Plan and schedule travel using the Concur booking tool
• Complete service reports, expense reports, forms, commissioning graphs, and written repair reports
• Conduct customer training on Aerzen products onsite
• Maintain quality standards, safety procedures, and a clean, safe work area
• Participate in inventory counts, shop organization, cleanup, and other assigned departmental duties

• Provide service-intensive support to customers across the market, including aligned and centralized customers
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
• Complete emergency service requests, equipment changeouts, and planned and unplanned work orders
• Evaluate account conditions during each visit and proactively help customers meet Ecolab Brand Standards
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle and support first-time fix performance
• Complete accurate and timely documentation for all work performed
• Communicate Ecolab’s total value to customers and strengthen customer relationships
• Partner with sales, distribution, and service teams to improve responsiveness and deliver a consistent customer experience
• Travel to Seattle, Everett, Shoreline, Kent, Lakewood, South Hill, Tacoma, Bellevue, WA, and surrounding areas