IT Support

• Log and manage first- and second-level support tickets
• Provide support for operating systems, software installation, Microsoft Office, networks, printers, and peripherals
• Perform maintenance on desktops, laptops, PIN pads, thermal printers, self-service kiosks, and internal software
• Contact vendors and provide technical follow-up with partners and Fields
• Perform directory mapping
• Configure Exchange email, user profiles, VPNs, and IP settings
• Monitor, handle, and update tickets in the queue, preventing backlogs that could affect the SLA and reducing the outstanding ticket backlog
• Create and update the knowledge base, procedures, support scripts, and troubleshooting solutions in the KCS portal

Junior Technical Support Specialist

• Manage and perform support services for customers and internal and external users
• Create and configure users and access groups
• Handle incidents and problems involving network and server infrastructure
• Manage Active Directory (AD) tools
• Assemble and maintain computers
• Assemble, configure, and perform basic maintenance on printers
• Provide guidance on the use of the company’s systems and service infrastructure
• Ensure the proper application of equipment manufacturers’ service procedures
• Keep departmental records up to date and organized, including regulatory documents, service orders, delivery records, and invoices
• Comply with internal guidelines, operating procedures, quality standards, service execution requirements, and other role-related rules
• Manage the replenishment and distribution of departmental materials

Senior IT Technician

• Provide technical customer support for SaaS or high-growth technology customers
• Troubleshoot REST APIs, integrations, HTTP, authentication, and webhooks
• Read and debug Python code
• Analyze logs and stack traces
• Use GCP tools, especially logging tools, and SQL to investigate issues
• Work autonomously in a fast-changing, high-autonomy startup environment
• Operate as an independent contractor during regular US time zone hours

Technical Customer Support Specialist – Independent Contractor

• Register and manage first- and second-level support tickets
• Provide support for operating systems and software installation
• Provide support for Microsoft Office, networks, printers, and peripherals
• Perform maintenance on desktop computers and laptops
• Map directories
• Configure POP/Exchange email and Lotus Notes
• Configure user profiles, install VPN, and configure Active Directory and IP settings
• Monitor, handle, and update tickets in the queue
• Prevent queues that could jeopardize the SLA and reduce the ticket backlog
• Create and update the knowledge base, procedures, and support and resolution scripts in the KCS portal
• Work as part of the Technical Support team with a proactive and committed attitude, along with strong interpersonal skills

Mid-Level Technical Support Specialist

• Provide in-person and remote support to users
• Analyze and resolve escalated tickets
• Configure equipment, profiles, access permissions, and applications
• Provide support for corporate systems and approved applications
• Follow up on tickets with vendors when necessary
• Support implementations, relocations, inventories, and operational projects
• Validate equipment after maintenance, replacement, or upgrades
• Document technical procedures and implemented solutions
• Monitor critical and recurring tickets

Technical Support Specialist – Exclusive Opportunity for People with Disabilities and Rehabilitated Workers

• Provide technical support, guidance, usage tips, configuration assistance, and referrals to other departments when necessary;
• Provide online after-sales support to customers with various questions about smartphones;
• Handle all customer interactions by voice, using active listening to understand customers’ needs;
• Identify customers’ needs and offer practical, clear solutions in accordance with product and/or service procedures;
• Handle different types of situations presented by customers during each interaction;
• Use systems to record customer interactions and perform required applications.

Customer Technical Support Specialist – Technology

• Manage the implementation, monitoring, maintenance, development, upgrades, and support of all technology resources
• Manage IT infrastructure, including security, computer networks, data centers, servers, operating systems, and telephony
• Manage IT systems, including ERP, internal systems, systems portal, databases, departmental systems, and support for new acquisitions
• Maintain and ensure the availability of IT resources
• Securely administer company information
• Plan and organize the use of technology resources
• Create policies, methods, and tools for information technology management processes
• Manage the department’s technological and human resources
• Hire and manage IT resources
• Manage infrastructure and systems projects
• Collaborate with various departments to identify needs for new technology implementations
• Create, approve, and manage the IT department’s annual budget
• Create and define IT policies and strategic initiatives
• Manage the budget and justify new investments
• Manage hardware, software, and vendor contracts
• Provide support to other departments for new implementations
• Conduct research and develop IT-related projects
• Prepare controls and reports
• Manage the team

IT Manager

• Provide first- and second-level support for CIS and other IT-developed applications across the LAC region
• Investigate and resolve functional and technical issues, escalating when necessary
• Collaborate with global support teams to ensure efficient and effective handoffs and resolution
• Document and maintain knowledge base articles and user guides
• Assist with the development and delivery of virtual and in-person training sessions
• Support the execution of the LAC AI Journey by facilitating onboarding and learning experiences
• Contribute to the creation of training materials
• Promote the use of the LARA, SARA, and NexChat AI platforms
• Help users integrate AI platforms into their daily workflows
• Serve as a liaison between business users and the IT team to gather feedback and identify training needs
• Participate in cross-functional meetings
• Share knowledge with colleagues, trainers, and subject matter experts to build internal capabilities

IT Support Consultant

• Provide on-site and remote technical support to customers and internal teams
• Perform installation, deinstallation, preventive maintenance, and corrective maintenance on medical equipment
• Conduct technical site surveys for field equipment installations
• Provide training and usage guidance on equipment to customers and partners
• Provide on-site technical service, with availability for frequent travel
• Document service activities through service orders and technical reports
• Update service systems and databases, ensuring data quality
• Perform administrative duties related to the role, including managing and reconciling travel expenses
• Provide technical support to the internal team on escalated cases

Technical Support Specialist III – X-Ray Specialist

• Provide and participate in remote and/or on-site technical support for Dito employees
• Assist with the installation and configuration of workstations and laptops
• Assist with the installation and configuration of approved software
• Assist with IT asset and software license management
• Support the creation of processes and documentation for the Support team
• Learn and develop expertise in IT support
• Provide technical support for internal and external team members and tools
• Contribute to business continuity and process efficiency

IT Support jobs in Brazil