Operations

• Support Speak's user and community operations
• Conduct user interviews, collect feedback and summarize key user insights
• Support community engagement, user testing and basic data analysis
• Support Campus Referral, Ambassador and other organic growth initiatives
• Work with Product, Engineering and CX teams to follow up on key user issues

User Operations Intern

• Lead regional oversight of offload partners to ensure execution against business commitments, customer requirements, and company operational standards
• Serve as the primary regional operations interface between GE Aerospace and assigned offload partners
• Drive consistent shop execution through performance reviews, operating cadences, and standard work
• Monitor and analyze SV data to connect regional S&OP plans with actual shop performance, output, and constraints
• Identify operational gaps, emerging risks, and recovery actions through performance analysis and partner engagement
• Lead regional operating cadences and provide visibility into performance, risks, action plans, and escalation needs
• Conduct joint operating reviews focused on SQDIP, execution discipline, constraint management, and delivery performance
• Escalate and resolve regional constraints with Materials, Quality, PSE, planning, and sourcing teams
• Drive accountability and continuous improvement through action-oriented follow-up and performance management
• Apply FLIGHT DECK principles, lean operating practices, and best practices
• Lead structured problem solving to address recurring operational issues and improve partner performance
• Support standardization of operating mechanisms, metrics, and execution expectations across the offload network
• Provide regional input on partner health, capacity, risks, recovery plans, and improvement priorities
• Build relationships with partner leadership teams
• Promote safety, quality, accountability, and continuous improvement

Regional Offloads Operations Leader

• Documentation work related to Sea Export
• Complete tasks assigned by the supervisor and manager and achieve KPI requirements
• Finish daily company-assigned work with high quality and in a timely manner
• Create shipments in the CW1 system
• Collect SI/VGM E-manifest documents
• Submit E-manifest
• Input SI data into CW and send SI to carrier/agent to confirm MB/L
• Submit security filings
• Verify HB/L drafts with suppliers until HB/L is approved
• Verify invoice titles and apply for new organization codes
• Check and update ATD in CW1
• Deliver DNO
• Upload MBL into eDoc
• Perform other tasks assigned by the superior

Operations Assistant

• Provide excellent, efficient, and high-quality customer service
• Provide quotations of charges to shippers/consignees when necessary
• Handle customer inquiries by phone, email, and face-to-face meetings
• Carry out approved procedural and system improvements
• Inform supervisors of irregularities or problems requiring assistance
• Provide feedback on subcontractors’ standards and services
• Handle customer inquiries, complaints, and claims follow-up
• Coordinate with relevant departments on customer issues
• Prepare customer statistics and reports
• Process and create waybills, warehouse advice, trucking orders, invoices, and other requested documents
• Issue, verify, and post incoming invoices
• Perform job costing
• Update Track and Trace systems
• Send shipping advice to overseas stations
• Complete additional assigned tasks and back up team members when necessary

• Provide excellent, efficient and high-quality service to customers
• Learn and follow up on daily business activities to ensure compliance with regional guidelines and company policies and procedures
• Follow local SOPs with shippers and consignees
• Provide quotations of charges and handle customer inquiries by phone, email and face-to-face meetings
• Check and verify documents to ensure compliance with DSV internal standards and customer requirements
• Execute approved procedure and system improvements
• Execute shipment bookings according to SOPs and quotations
• Report irregularities or problems to supervisors and provide feedback on subcontractor standards and services
• Handle customer inquiries, complaints and claims follow-up; verify credit terms and credit status
• Coordinate with relevant departments and provide customers with claim details and status updates
• Prepare customer statistics and reports
• Process documents including waybills, warehouse advice, trucking orders, invoices and other customer-requested documents
• Issue, verify and post incoming invoices; perform job costing
• Update Track and Trace systems and send shipping advice to overseas stations
• Complete additional assigned tasks and provide backup for team members when necessary

• Documentation work related to Sea Export
• Complete tasks assigned by the supervisor and manager and achieve KPI requirements
• Finish daily company-assigned work with high quality and on time
• Create shipments in the CW1 system
• Collect SI/VGM e-manifest documents
• Submit e-manifests
• Input SI data into CW and send SI to carriers/agents to confirm MB/L
• Submit security filings
• Verify HB/L drafts with suppliers until confirmed
• Verify invoice titles and apply for new organization codes
• Check and update ATD in CW1
• Perform DNO delivery
• Upload MBL into eDoc
• Perform other tasks assigned by the superior

• Provide excellent, efficient, and high-quality customer service
• Provide quotations of charges to shippers/consignees when necessary
• Handle customer inquiries via phone, email, and face-to-face meetings
• Execute shipment bookings according to SOPs and quotations
• Implement approved procedure and system improvements
• Report irregularities or problems requiring assistance to supervisors
• Provide feedback on subcontractors’ standards and services
• Coordinate with relevant departments on customer issues
• Provide customers with pre-claim details and status updates
• Prepare customer statistics and reports upon request
• Create and process shipping and financial documents
• Send shipping advice to overseas stations
• Act as backup for the Assistant Supervisor/Supervisor
• Take on additional assigned tasks and back up team members when necessary

• Support operations, supervisor, and manager daily work in the project team
• Create file numbers in CW1 according to operations instructions
• Issue HBL according to overseas office/customer instructions and follow up MBL with carriers
• Input AR and AP charges into CW1 and bill local clients and overseas offices according to quotations
• Submit invoices to Webcost
• Support timely updates of shipment tracking reports
• Complete accurate and complete data input in operations systems according to SOPs and instructions
• Complete other tasks assigned by the manager, supervisor, or operations team

• Deliver ocean or supply chain service in line with Maersk values and policies
• Provide effective business solutions that address customer needs
• Coordinate with relevant stakeholders to ensure timely resolution of customer requests
• Execute and follow SOP/IOP requests for booking, documentation, emails, calls, chats, or reports
• Ensure compliance with company internal processes and policies
• Complete tasks accurately and on time while maintaining service quality and meeting KPIs
• Share best practices and experiences to improve team performance
• Identify process improvement opportunities and propose corresponding solutions
• Respond promptly and professionally to customer inquiries across various channels
• Understand customer needs and deliver satisfying solutions
• Identify and communicate process deviations and safety risks to the team leader

Lead Logistics CX & Operations Specialist, Korean Speaker

• Provide excellent, efficient and high-quality customer service
• Provide quotations of charges to shippers/consignees where necessary
• Handle customer inquiries, complaints and claims follow-up
• Coordinate with relevant departments on customer-related issues
• Inform supervisors about irregularities or problems requiring assistance
• Communicate pre-claim details and status to customers
• Prepare customer statistics and reports upon request
• Create and process shipping and logistics documents, including waybills, warehouse advice, trucking orders and invoices
• Carry out supervisor-approved improvements or changes to procedures and systems
• Execute shipment bookings following SOPs and quotations
• Update Track and Trace systems and send shipping advice to overseas stations
• Take on additional assigned tasks and provide backup for team members