Operations

• Lead safe, timely, and efficient construction, operation, maintenance, and emergency restoration of electric distribution and transmission systems
• Coordinate work among individuals, departments, utilities, municipalities, contractors, and external stakeholders
• Promote and enforce a safety-first work environment and positive safety culture
• Make decisions and prioritize work to ensure safe and appropriate use of assigned resources
• Set employee performance expectations, provide feedback, address performance issues, and conduct performance reviews
• Apply local union contracts and agreements and help resolve grievances and concerns
• Participate in pre-construction reviews and coordinate field operations
• Ensure work is completed within budgetary guidelines
• Prepare, review, and approve time, expense, materials, and company records
• Resolve customer issues and promote a customer-first attitude
• Monitor the work-planning process from initiation through closeout
• Serve as primary construction liaison with Customer Care, Engineering, Warehousing/Transportation, Stations Operations, municipalities, and other utilities
• Ensure job packages are construction-ready and materials are available for scheduled work
• Coordinate external agencies and internal support to maintain critical paths on large projects
• Support scheduling and produce accurate work schedules
• Work with Outside Supervisors on emergent issues and customer-priority jobs
• Prepare weekly and monthly status reports with district performance metrics
• Fulfill storm-duty assignments and participate in an on-call rotation

Supervisor, Electric Field Operations – Eastern Capital Projects

• Conduct in-depth analysis of funding variances and discrepancies, determine root causes, and implement corrective actions
• Use advanced Excel skills to compile, reconcile, and interpret data from multiple sources for daily and month-end reporting
• Monitor and evaluate settlement jobs daily, identifying and resolving issues before they impact financial reporting
• Assess customer accounts for accuracy and resolve incorrect or “bad” balances
• Apply fraud detection and risk assessment techniques to review and approve orders, escalating as necessary to prevent potential loss
• Collaborate cross-functionally with store leadership to resolve complex payment or funding issues
• Prepare and present chargeback responses with detailed documentation and evidence to payment processors
• Recommend process improvements to strengthen internal controls, improve reconciliation efficiency, and reduce future payment discrepancies
• Maintain compliance with company policies, accounting principles, and applicable regulations in reconciliation and reporting activities
• Work with sales, IT, and external partners in a primarily remote environment

Finance Operations Analyst

• Serve as the primary Infrastructure partner for LNCA business leaders
• Align service roadmaps, investments, and operational capabilities with business priorities
• Lead and coordinate Service Delivery Managers to ensure consistent service delivery and operational governance
• Own the performance, governance, financial efficiency, and evolution of Infrastructure services across LNCA
• Align regional infrastructure services with Group standards, security requirements, and operating models
• Manage service providers, managed services contracts, and local vendors
• Define and monitor KPIs, SLAs, customer satisfaction, and service improvement plans
• Ensure execution of Incident, Problem, Change, Asset, and Capacity Management processes
• Act as escalation manager for critical regional incidents
• Support regional business units and site leadership teams
• Coordinate major infrastructure programs, including Cloud Transformation, Modern Workplace, Cybersecurity remediation, Network modernization, and operational efficiency initiatives
• Ensure compliance with Group standards, cybersecurity policies, audit requirements, and regulatory obligations
• Improve operational efficiency through process simplification, automation, and productivity initiatives
• Develop team capabilities and increase operational maturity across the region

IT Operations Domain Director

• Support electric system operators by optimizing the distribution system using DMS advanced functionality, including AFR, LVM, Planned Outage Study, and DER/Load Forecasting
• Develop expertise in ADMS, SCADA, DER dispatching, energy storage, microgrids, Volt/Var Optimization, and load shedding
• Collaborate with system operations control centers, IT, and engineering resources on DMS functionality and enhancements
• Support specification and configuration of DMS advanced applications, including FLISR, LVM, AFR, and Load and Generation Scheduling
• Review and assess grid operations technology options and support competitive procurement processes
• Develop tools and methods to process and organize data for engineering models and databases
• Support multidisciplinary teams across three states in implementing grid operations technology programs
• Engage with external counterparts, vendors, and stakeholders to promote industry best practices
• Support technology reviews, project budgeting, scope and schedule definition, project management, reporting, tracking, and stakeholder engagement
• Research and develop plans for grid modernization opportunities

Associate Engineer, Grid Operations Technology

• Ensure adherence to standards for Industrial Engineers’ use of Kinaxis Maestro for capacity modeling across multiple sites
• Travel approximately 20% to Pratt & Whitney manufacturing sites
• Collaborate directly with Industrial Engineers to understand capacity-modeling challenges and identify process and tool improvements
• Gather and analyze capacity information across multiple units to develop enterprise-level insights and recommendations
• Leverage Power BI dashboards to develop reports for internal customers
• Work with a software developer to enhance Kinaxis Maestro based on Industrial Engineer feedback
• Develop and present enterprise capacity insights, risks, and recommendations to leadership and internal customers
• Lead Kinaxis Maestro training and adoption across multiple locations
• Validate Industrial Engineer capacity-modeling outputs to ensure accurate risk representation

Operations Engineer – Enterprise Capacity

• Provide oversight and support of workflow and functions
• Participate in policy and procedure development and process improvement
• Work with leadership to maintain efficient and effective operations
• Coordinate operational, technical, and clerical support services
• Plan and organize workflows and prioritize customer needs
• Lead a small team and mentor team members
• Create and maintain procedural standards and records
• Develop and maintain educational programs, including new employee orientation
• Maintain compliance with applicable laws, regulations, policies, and safe work practices
• Drive performance metrics and develop action plans to improve variances and revenue performance
• Partner with medical group operational leaders to improve revenue cycle performance, including front-end denials, eligibility, registration, and authorizations
• Review weekly metrics, assess root causes, and implement action plans
• Lead complex projects for practice and clinic locations focused on ongoing support and continuous improvement

Coordinator, Revenue Site Operations

• Lead operations across multiple assigned customer locations
• Provide direct leadership, coaching, and accountability to Site Managers
• Travel regularly between assigned customer locations to maintain leadership visibility and consistent operational execution
• Partner with Site Managers to achieve safety, staffing, quality, productivity, associate relations, and financial goals
• Conduct site visits, operational reviews, safety inspections, and business assessments
• Review operational KPIs and develop action plans for performance gaps
• Communicate with customer leadership and serve as an escalation point for operational concerns
• Partner with Talent Acquisition to maintain candidate pipelines and staffing levels
• Support hiring, development, promotions, corrective action, and terminations of associates
• Ensure compliance with company policies, procedures, audit requirements, and applicable laws
• Promote a strong safety culture through inspections, coaching, reporting, and corrective action
• Identify and develop high-potential leaders and maintain succession plans
• Collaborate with the Regional Operations Manager and support departments on company initiatives and continuous improvement
• Support budgeting, labor management, payroll oversight, and financial performance monitoring
• Provide operational updates, risks, and recommendations to regional leadership

Area Operations Manager

• Lead operations across multiple assigned customer locations
• Provide direct leadership, coaching, and accountability to Site Managers
• Travel regularly between assigned customer locations
• Partner with Site Managers to achieve safety, staffing, quality, productivity, associate relations, and financial goals
• Conduct site visits, operational reviews, safety inspections, and business assessments
• Review operational KPIs and develop action plans for performance gaps
• Communicate with customer leadership and serve as an escalation point for operational concerns
• Partner with Talent Acquisition to maintain candidate pipelines and staffing levels
• Support hiring, development, promotions, corrective action, and terminations of associates
• Ensure compliance with company policies, procedures, audits, and applicable laws
• Promote a strong safety culture through inspections, coaching, reporting, and corrective action
• Identify and develop high-potential leaders and maintain succession plans
• Collaborate with the Regional Operations Manager and support departments on company initiatives and continuous improvement
• Support budgeting, labor management, payroll oversight, and financial performance monitoring
• Provide operational updates, risks, and recommendations to regional leadership

• Support supply chain operations across the New England/I-91 corridor and Pennsylvania
• Assist in daily operations and administrative tasks within the assigned department
• Support preparation of presentations, reports, and other documentation
• Collaborate with team members to improve processes and enhance efficiency
• Attend meetings, take notes, and contribute ideas and insights
• Enhance department tools, templates, and methodologies
• Gain exposure to department functionalities
• Develop positive professional relationships across departments
• Complete special projects assigned by the manager
• Complete an end-of-internship presentation showcasing learning objectives
• Support warehouse safety engagement programs, including safety committee meetings, safety blitzes, EHS walks, fatal risk audits, and incident investigations
• Support warehouse safety regulatory compliance initiatives and IIPP (injury illness prevention program)
• Utilize the Benchmark Gensuite platform for tasks and projects
• Partner with Warehouse Operations, Field Training, Human Resources, and other teams on shared initiatives

Operations Safety Intern

• Support development and evolution of the PSOQ Innovation Strategy
• Foster creativity, innovation, experimentation, problem-solving, simplification, and innovative ways of working across PSOQ
• Identify opportunities to improve efficiency, effectiveness, compliance, quality, and colleague experience
• Partner with Digital and AI initiatives to drive awareness and adoption of AI, automation, predictive analytics, and digital solutions
• Serve on the QSEO Innovation Council and provide input, governance, and sponsorship for innovation initiatives
• Partner with the PharmSci Trainer and Continuous Improvement Lead on capability-building and continuous improvement objectives
• Act as Innovation Coach by facilitating workshops, developing creative capability, progressing ideas through the CI Engine, and fostering innovation culture
• Lead the PSOQ CI Engine, including idea intake, evaluation, prioritization, governance, implementation, and benefits tracking
• Develop and maintain dashboards, metrics, and reporting to demonstrate value delivery
• Facilitate ideas from concept through implementation and benefit realization
• Design and facilitate learning experiences, workshops, innovation events, and awareness activities
• Support colleagues and teams in identifying, shaping, and implementing innovative solutions
• Promote innovation tools, methodologies, and best practices
• Encourage knowledge sharing and collaboration across teams and business lines
• Liaise between PSOQ and Pfizer innovation networks across PGS, R&D, QSEO, and Digital
• Leverage existing tools, solutions, best practices, and lessons learned from other organizations
• Maintain connectivity with Pfizer's broader innovation ecosystem

Operations jobs in Connecticut

Supervisor, Electric Field Operations – Eastern Capital Projects

Finance Operations Analyst

IT Operations Domain Director

Associate Engineer, Grid Operations Technology

Operations Engineer – Enterprise Capacity

Coordinator, Revenue Site Operations

Area Operations Manager

Area Operations Manager

Operations Safety Intern

PharmSci Operations Quality Innovation Lead – Secondment, 18 Months