Operations

• Design and roll out processes and standards to build a repeatable operating system
• Run the processing pipeline end to end, including intake, estimation, QA, and delivery
• Hit throughput and quality targets as volume grows
• Manage and grow a distributed operations team, including hiring, training, capacity planning, and performance management
• Manage and analyze operational data to identify bottlenecks, time sinks, rework, and quality escapes
• Run team experiments, measure process changes, and retain effective improvements
• Work with Product and Engineering to convert operational pain points into prioritized tickets
• Verify that product fixes are implemented effectively
• Own onboarding of new client requirements so estimators do not re-derive preferences for each plan

Operations Manager

• Translate marketing and customer experience objectives into clear business and technical requirements
• Partner with IT and technical teams to enable effective and scalable solutions
• Architect and optimize cross-channel customer journeys
• Analyze campaign execution processes, journeys, and workflows to identify gaps and opportunities for automation and continuous improvement
• Oversee automated email campaign setup, journey configuration, scheduling, testing, quality assurance, deployment, and ongoing optimization
• Support data architecture, integrations, and data flows required for marketing automation
• Manage multiple initiatives while balancing long-term MarTech capabilities and strategic priorities with short-term campaign and operational requirements
• Perform other duties as assigned

Martech Operations Manager

• Serve as the primary Subject Matter Expert and escalation point for reconciliation challenges and discrepancy resolution
• Investigate and resolve high-priority, time-sensitive, or non-standard administrative challenges for U.S. and Canadian markets
• Collaborate across internal departments to maintain continuity
• Conduct detailed audits of work processed by the NASC team
• Provide real-time process guidance to the NASC team
• Deliver training sessions to new and existing NASC team members on wholesale processes
• Analyze escalation trends and recommend process improvements
• Process incoming check payments and apply them to designated wholesale accounts
• Manage secure physical inventory of Manufacturer’s Certificates of Origin and titles
• Release MSOs and titles upon full payoff of corresponding accounts
• Perform User Acceptance Testing and regression testing for system enhancements and releases
• Assist with special projects, reports, and ad-hoc tasks

Wholesale Operations Analyst

• Analyze sales performance data to identify trends, opportunities, and areas for improvement across the Atlantic Division
• Support inside and external sales activities
• Support data cleanup and data management projects within Salesforce
• Collaborate with Marketing, Finance, and Analytics on strategic sales initiatives
• Help streamline sales processes, improve reporting accuracy, and enhance CRM utilization
• Assist with dashboards and visualizations for Commercial leadership decision-making
• Gain exposure to sales strategy planning, territory alignment, and incentive modeling
• Support additional sales operations projects and initiatives as needed
• Participate in hands-on project work and enterprise-wide learning experiences
• Collaborate with peers, senior leaders, mentors, and employee resource groups

Intern – Commercial Sales Operations

• Design and direct assigned Social Health Operations areas, including referral operations support, CHW workflow infrastructure, operational education, community resource connectivity, and implementation support
• Select, coach, and develop team members; set objectives; manage performance; support succession planning; and create feedback, recognition, and performance-improvement processes
• Serve as enterprise operational lead for Social Health initiatives across operations, interventions, CHW programs, virtual care, clinical screening, and other stakeholders
• Translate enterprise Social Health strategy into operating plans, standards, workflows, playbooks, and adoption plans
• Lead governance and performance routines, including issue escalation, decision tracking, implementation readiness, standard-work maintenance, and progress reporting
• Develop enterprise reporting, executive updates, governance materials, and performance reviews
• Partner with IT, Clinical Informatics, Analytics, Community Health, Care Management, state division leaders, operations, training teams, and vendors to implement and optimize workflows and referral tools
• Coordinate enterprise Social Drivers of Health screening and referral initiatives
• Direct improvement initiatives to increase referral completion, strengthen closed-loop performance, improve resource visibility, reduce workflow variation, and address identified barriers
• Oversee education, onboarding, super-user structures, communications, and change-management resources
• Lead enterprise communication and stakeholder engagement efforts
• Develop or recommend operating and capital budgets and control expenditures
• Ensure adherence to the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws

Director, Social Health Operations

• Analyze sales performance data to identify trends, opportunities, and areas for improvement across the Atlantic Division
• Support inside and external sales activities
• Support data cleanup and data management projects within Salesforce
• Support development and execution of strategic sales initiatives with Marketing, Finance, and Analytics
• Help streamline processes, improve reporting accuracy, and enhance CRM utilization
• Assist with creation of dashboards and visualizations for Commercial leadership decision-making
• Gain exposure to sales strategy planning, territory alignment, and incentive modeling
• Support additional sales operations projects and initiatives as needed
• Collaborate across functions and support projects improving sales processes and business decision-making

• Provide clerical, administrative, and process support
• Assist the Director and/or Department Leadership Team with document control, scheduling, meeting logistics, travel coordination, presentation development, and KPI tracking
• Prepare agendas and minutes and manage calendars for the Department Leadership Team
• Reconcile expenses and ensure expense reports are completed timely
• Plan off-site events, workshops, team-building events, parties, and holiday gatherings
• Coordinate catering with external food vendors
• Assist in managing the department’s SharePoint page
• Participate in peer-to-peer mentorship with other Operations Assistants
• Support production documentation creation and distribution
• Manage administrative projects and ensure timely completion
• Lead Good Housekeeping in administrative areas
• Prepare board meetings and presentations and lead management and department meeting preparation
• Attend administrative meetings and support cross-functional tasks and collaboration
• Handle internal and external inquiries and requests professionally and timely
• Oversee office supplies, equipment, and facilities and continuously improve processes using cLEAN tools
• Follow safety and environmental requirements
• Perform other duties as assigned

Operations Assistant

• Analyze learning needs and design technical training solutions
• Contribute to design and development of Initial Certification/License Training Programs for BWR, ABWR, and BWRX-300 technologies using the Systematic Approach to Training
• Maintain Operations Training KSA analyses/catalogues, Job & Task Analysis, Task to Training Matrices, curricula, evaluation strategies, delivery schedules, training materials, and evaluation instruments
• Contribute to design and development of Continuing Training Programs for licensed and non-licensed operators
• Provide instructional quality oversight for licensed and non-licensed training curricula and materials
• Represent GEH training in internal, customer, and regulatory venues
• Support management and delivery of training programs with other operations training instructors and personnel
• Lead or support training program reviews, evaluate training effectiveness, establish priorities, and drive continuous improvement plans
• Develop and support corrective actions for identified improvement areas
• Work with training and business units to support Fleet Services enterprises
• Perform special assignments and related activities as assigned by the Training Manager/Leader
• Advise management and provide recommendations on complex training-related issues

Senior BWRX-300 SRO Operations Training Instructor

• Analyze learning needs and design technical training solutions
• Design and develop Initial Certification/License Training Programs for BWR, ABWR, and BWRX-300 technologies using the Systematic Approach to Training (SAT)
• Maintain Operations Training KSA Analyses/Catalogues, Job & Task Analyses, Task-to-Training Matrices, curricula, evaluation strategies, delivery schedules, training materials, and evaluation instruments
• Design and develop Continuing Training Programs for licensed and non-licensed operators
• Provide instructional quality oversight of curricula and materials for licensed and non-licensed training programs
• Represent GEH training in internal, customer, and regulatory venues
• Support management and delivery of training programs and provide leadership for assigned programs
• Lead or support training program reviews, evaluate training effectiveness, establish priorities, and drive continuous improvement
• Develop and support corrective actions for identified improvement areas
• Collaborate with training and business units to support Fleet Services enterprises
• Perform special assignments and related activities assigned by the Training Manager/Leader
• Advise management and contribute to strategy, policy, and decision-making

• Review and verify paperwork submitted by field technicians
• Ensure required documentation, photos, and project information are complete and accurate
• Update and maintain internal databases and tracking systems
• Track project status, files, and correspondence
• Support scheduling and coordination efforts for field teams
• Process information accurately while maintaining quality standards
• Generate reports and assist with administrative program support
• Provide backend, internal-facing support for field operations with minimal customer interaction

Operations jobs in North Carolina

Operations Manager

Martech Operations Manager

Wholesale Operations Analyst

Intern – Commercial Sales Operations

Director, Social Health Operations

Intern – Commercial Sales Operations

Operations Assistant

Senior BWRX-300 SRO Operations Training Instructor

Senior BWRX-300 SRO Operations Training Instructor

Operations Coordinator