Patient Access

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments.
• Obtain and verify demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Work in a call center type environment.
• Meet individual quality metrics.
• Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.
• Practice the Baptist Health philosophy of service excellence.

Patient Access Scheduler 1, Rehab – Scheduling

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
• Handle and solve problems related to the assigned area
• Coordinate registration and pre-registration duties
• Train, coach, and develop Patient Access staff
• Monitor daily productivity and communicate with staff
• Track and report department performance metrics, including point of service, wait times, overtime, and productivity
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
• Participate in on-call rotation covering days, nights, and weekends as necessary
• Assist with department processes, procedures, audits, staff evaluations, and education
• Act as a resource for staff and ancillary departments and promote excellent customer service
• Manage assigned process implementation and change projects; report to Patient Access Leadership
• Participate in facility activities and meetings
• Maintain the time and attendance system
• Work in designated department areas as needed

Supervisor, Patient Access – Pre-Access

• Organize and coordinate assigned staff activities
• Handle and solve problems related to the area of assignment
• Work with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform Revenue Cycle tasks supporting compliance and customer service
• Coordinate registration and pre-registration duties
• Monitor daily productivity and communicate with staff
• Provide and review performance reporting, including point of service, wait times, overtime, and productivity
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes; assign goals and provide coaching or corrective action
• Provide administrative and educational guidance during on-call duties
• Develop department processes and procedures
• Conduct training, education, development, audits, and continual coaching
• Act as a resource for staff and ancillary departments
• Manage assigned projects involving implementation, tracking, and process changes
• Participate in facility activities and gather statistical information
• Work in designated department areas as needed
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings to ensure process alignment and effective communication

Patient Access Supervisor

• Organize and coordinate assigned staff activities to ensure safe, effective, appropriate, and fiscally responsible work
• Handle and solve problems related to the assigned area
• Maintain working knowledge of area functions
• Partner with the Patient Access Manager to develop and coach staff
• Conduct and oversee orientation and training of Patient Access staff
• Perform Revenue Cycle tasks to ensure compliance and excellent customer service
• Assist the Patient Access Manager with day-to-day operations
• Coordinate registration and pre-registration duties and monitor daily productivity
• Provide and review performance reporting on point of service, wait times, overtime, productivity, and other metrics
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action
• Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes when necessary
• Develop department processes and procedures; conduct training, education, development, and audits
• Serve as a resource for staff and ancillary departments and promote service excellence
• Manage assigned projects involving implementation, tracking, and process changes; report to Patient Access Leadership
• Participate in facility activities, gather statistical information, and work in designated department areas as needed
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings as required to ensure process alignment and effective communication

• Schedule patient appointments for diagnostic, surgical, therapy, physician office visits, and other procedures/treatments.
• Obtain and verify necessary demographic and insurance information.
• Register patients and enter data into the scheduling system.
• Work in a call center-type environment.
• Meet individual quality metrics.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
• Practice the Baptist Health philosophy of service excellence.

Patient Access Scheduler

• Perform primary registration of patient accounts for self-pay, government and commercial accounts for scheduled and unscheduled visits
• Update patient demographics and verify insurance
• Collect point-of-service liabilities
• Document registration information within the ADT system
• Confirm accurate account information to ensure clean billing
• Apply knowledge of Medicare (CMS) and other compliance regulatory guidelines
• Provide customer service to patients and families during registration
• Provide wayfinding assistance to patients and visitors
• Address and attempt to resolve complaints using de-escalation processes
• Manage conflict and request supervisor assistance when needed
• Educate patients about insurance benefits and liabilities
• Review accounts to ensure financial clearance at time of service

Patient Access Advocate – Emergency Department

• Provide primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits
• Update patient demographics and verify insurance
• Collect point-of-service liabilities
• Document registration information within the ADT system
• Confirm accurate account information to ensure clean billing
• Apply knowledge of Medicare (CMS) and other applicable compliance regulatory guidelines
• Provide customer service to patients and families during registration interactions
• Provide wayfinding assistance to patients and visitors
• Provide exceptional patient experiences using CARES, AIDET and EPE tools
• Address and attempt to resolve complaints using key words and de-escalation processes
• Manage conflict and request supervisor assistance when needed
• Implement PROMISE and CARES behaviors
• Educate patients regarding insurance benefits and liabilities
• Review accounts to ensure financial clearance at time of service

Patient Access Advocate

• Greet patients, guests, and family members
• Schedule patients for services with appropriate providers, locations, and times
• Search for existing patient accounts and create new accounts according to registration policy
• Register patients and maintain accurate demographic, financial, and insurance information
• Activate scheduled patient accounts and resolve work queue errors
• Gather, validate, scan, and maintain patient forms and documentation
• Verify insurance eligibility and notify insurance companies of admissions
• Complete provider messages using the In-Basket messaging system
• Update the electronic medical record with patient account status information
• Analyze financial responsibility, explain copayments and balances, and collect payments
• Provide information about financial assistance programs and refer patients to financial counselors
• Deliver courteous customer service to patients, families, providers, visitors, and internal/external customers
• Answer and transfer calls and provide directions
• Schedule and reschedule appointments
• Balance the cash drawer, make adjustments, prepare reports, and follow cash drawer policies

Patient Access Associate

• Schedule patients for services with appropriate providers and locations
• Greet patients, guests, and family members
• Analyze patient information and create or activate patient accounts
• Register patients and maintain accurate demographic, financial, and insurance information
• Resolve work queue errors
• Collect and validate forms, identification, insurance cards, orders, and authorization information
• Perform insurance eligibility verification and admission notifications
• Complete provider messages using the In-Basket messaging system
• Update the Electronic Medical Record with patient account information
• Analyze financial responsibility and inform patients of copayments, balances, estimates, and assistance programs
• Collect payments at the point of service and meet registration collection goals
• Provide customer service, answer and transfer calls, and give directions
• Schedule and reschedule appointments
• Balance cash drawers and prepare end-of-shift cash reports
• Process debit/credit adjustments and report unreconciled monies or deposits
• Follow facility cash drawer and LCMC requirements

• Oversee daily operations of the patient access/pre-access team
• Coordinate registration and pre-registration duties
• Provide staff training, coaching, education, and performance feedback
• Monitor productivity and department KPIs, including point of service, wait times, overtime, and productivity
• Prepare and review performance reports on daily, weekly, monthly, quarterly, annual, or as-needed schedules
• Assign and coordinate staff schedules, rotations, time off, and call-offs
• Track and monitor upfront collection processes; assign goals and provide corrective action
• Participate in an on-call rotation covering days, nights, and weekends
• Provide administrative and educational guidance during on-call duties and fill in for staffing issues or unexpected volumes
• Develop department processes and procedures; conduct audits and continuous coaching
• Act as a resource for staff and ancillary departments while promoting customer service standards
• Manage assigned implementation, tracking, and process-change projects
• Report routinely to Patient Access Leadership
• Participate in facility activities and gather statistical information
• Assist with staff evaluations and maintain the time/attendance system
• Attend facility meetings to ensure process alignment and effective communication
• Partner with clients to optimize front-end processes and improve patient satisfaction and operational efficiency

Patient Access jobs in United States

Patient Access Scheduler 1, Rehab – Scheduling

Supervisor, Patient Access – Pre-Access

Patient Access Supervisor

Patient Access Supervisor

Patient Access Scheduler

Patient Access Advocate – Emergency Department

Patient Access Advocate

Patient Access Associate

Patient Access Associate

Patient Access & Pre-Access Supervisor