Patient Access Specialist

• Serve as the first point of contact for incoming transfer, admission, and consultation requests
• Collect and verify demographic, referral, and operational information from sending facilities, EMS agencies, and providers
• Manage multi-line phone activity, prioritize calls, and minimize delays
• Document call details and required information in electronic health records and transfer management systems
• Route calls and information to Patient Logistics Clinicians, RNs, Charge RNs, or operational team members
• Support EMTALA-sensitive processes through complete intake documentation and immediate escalation of red flags
• Coordinate non-clinical transport logistics, including contacting EMS agencies, confirming availability, monitoring ETA updates, and communicating status changes
• Demonstrate Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions

Patient Logistics Access Specialist

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Use an overlay tool and provide excellent customer service
• Operate the telephone switchboard
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to correct accounts
• Audit accounts and ensure forms are completed accurately and timely
• Pre-register patient accounts before visits
• Obtain demographic, insurance, and patient financial liability information by inbound and outbound calls
• Collect point-of-service collections and past-due balances, including payment plan options
• Explain consent and patient education forms, obtain signatures, and document witnesses
• Review insurance eligibility responses and select applicable plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen medical necessity using ABN software and distribute required forms

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Utilize an overlay tool and provide excellent customer service
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to ensure accounts are corrected
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial information
• Collect point-of-service collections and past-due balances, including payment plan options
• Explain consent and patient education forms, obtain necessary signatures, and witness signatures
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen medical necessity using Advanced Beneficiary Notice software
• Distribute and document ABNs and other designated forms and pamphlets

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and excellent customer service
• Collect insurance information and process physician orders
• Operate the telephone switchboard
• Meet assigned point-of-service goals and collect payments, past-due balances, and payment-plan amounts
• Conduct account audits and use quality auditing and reporting systems
• Pre-register patient accounts through inbound and outbound calls
• Explain consent forms and distribute patient education documents
• Review insurance eligibility responses and enter benefit data to support point-of-service collections and clean claims
• Screen medical necessity using ABN software and distribute required forms and pamphlets
• Provide statistical data to Patient Access leadership

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Utilize an overlay tool while providing excellent customer service
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to ensure accounts are corrected
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient information
• Collect point-of-service payments and past-due balances, including payment plan options
• Explain and obtain signatures for consent and other required forms
• Explain and distribute patient education documents and regulatory forms
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen medical necessity using Advanced Beneficiary Notice software
• Distribute and document ABNs and other designated forms and pamphlets

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs and complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Operate the telephone switchboard and relay calls
• Meet point-of-service goals and collect patient financial liabilities, past-due balances, and payments
• Conduct quality audits, correct accounts, complete forms accurately and timely, and provide statistical data to Patient Access leadership
• Pre-register patient accounts through inbound and outbound calls
• Explain consent and patient education forms, obtain signatures and witness names, and distribute required documents
• Review insurance eligibility responses, select insurance plan codes, and enter benefit data to support collections and billing
• Screen medical necessity using ABN software and distribute and document designated forms

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions
• Collect insurance information
• Receive and process physician orders
• Utilize an overlay tool while providing excellent customer service
• Operate the telephone switchboard for incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to ensure accounts are corrected
• Conduct account audits and ensure forms are completed accurately and timely
• Provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
• Collect point-of-service payments and past-due balances, including payment plan options
• Explain general consent forms and obtain signatures and witness names
• Explain and distribute patient education and regulatory forms
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software
• Distribute and document ABNs and other designated forms and pamphlets

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs and complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders and utilize an overlay tool
• Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
• Meet point-of-service collection goals
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic, insurance, and financial liability information
• Collect point-of-service payments and past-due balances and explain payment plan options
• Explain consent forms, obtain necessary signatures, and witness signatures
• Distribute patient education documents and required forms
• Review insurance eligibility responses and enter benefit data to support collections and billing
• Screen medical necessity using ABN software and distribute/document designated forms

Patient Access Associate Specialist

• Perform admitting duties for all patients admitted for hospital services
• Assign accurate MRNs
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders
• Utilize overlay tools while providing customer service
• Operate the telephone switchboard and relay incoming, outgoing, and inter-office calls
• Meet assigned point-of-service goals
• Use quality auditing and reporting systems to correct accounts
• Conduct account audits and provide statistical data to Patient Access leadership
• Pre-register patient accounts before visits
• Make inbound and outbound calls to obtain demographic and insurance information
• Collect point-of-service payments and past-due balances, including payment plan options
• Explain consent and patient education forms, obtain signatures, and witness names
• Review insurance eligibility responses and select applicable insurance plan codes
• Enter benefit data to support point-of-service collections and billing processes
• Screen Medicare medical necessity using ABN software and distribute required forms

• Provide patient access services for ancillary, diagnostic, surgical, and emergency services
• Act as a liaison between INTEGRIS, patients, providers, and payers for pre-care account resolution
• Perform complex registration, scheduling, demographic verification, point-of-service payments, consent collection, document imaging, and documentation
• Verify coverage eligibility and insurance, calculate patient portions, and process authorization requirements
• Adjust service area schedules and accommodate special requests
• Answer inbound calls and resolve patient, provider, and insurer concerns
• Collect patient payments and ensure financial clearance
• Document patient account activities, authorizations, and liability requirements
• Respond to inquiries about pre-care services, policies, coverage, benefits, and financial liability
• Resolve patient or payer inquiries and account or prior authorization issues
• Serve as a systems expert and resource for patient access specialists, including on-the-job training
• Provide staff guidance, feedback, training, assignment monitoring, and productivity assessment
• Coordinate team-oriented process improvement and continuous quality improvement initiatives
• Establish goals, track progress, and prepare data for presentation
• Maintain compliance with performance standards, regulations, policies, procedures, guidelines, and third-party contracts

Patient Access Specialist jobs in United States

Patient Logistics Access Specialist