Physician Assistant

• Type memos, manuscripts, correspondence, reports, minutes, schedules, and forms
• Maintain billing for surgical workload and outside vendors
• Answer and screen telephone calls, refer callers, or take messages
• Perform data entry from transcription of surgical pathology and autopsy reports
• Maintain office-supply inventory
• Maintain departmental records according to regulatory agencies and departmental policies and procedures
• Maintain records of journals and books in the Pathology Library
• Send surgical specimens for special testing and record information
• Open and distribute departmental mail daily
• Determine appropriate SNOMED and ICD9 codes for Pathology specimens
• Report to the Lead Pathology Secretary and Lab Administrator

Medical Assistant

• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses and other healthcare providers
• Deliver high-quality service to patients and contribute to smooth practice operations
• Serve as a role model and provide support, training and knowledge-sharing to Medical Assistants, MA student externs and Practice Assistants
• Recommend more effective use of practice resources
• Identify and resolve OSHA compliance issues
• Audit and maintain point-of-care testing and track test results
• Participate in practice improvement initiatives and small projects under manager direction
• Greet patients and serve as a communication resource
• Collect, prioritize and accurately communicate patient information to providers in person and by phone
• Respond to phone calls and requests promptly and courteously
• Escort patients to exam rooms and ensure availability of x-rays, lab slips, medical records and other pertinent information
• Obtain vital signs, weight, blood pressure, pulse and temperature
• Perform EKGs, injections, phlebotomy, departmental screening, laboratory tests and specimen collection
• Assist providers and implement quality control standards
• Procure medical records and ensure proper patient identification on records and documents
• Add medications to patient records in the EMR system
• Assemble records according to BIDHC/APG policy and handle patient-information requests according to established guidelines

Medical Assistant II – Per Diem

• Provide leadership to the Medical Assistant team, including day-to-day direction, training, mentoring, performance guidance, and support for professional growth
• Assign tasks and responsibilities, balance workloads, coordinate coverage schedules, and promote effective use of staffing and resources
• Foster a positive, collaborative environment supporting teamwork, accountability, clear communication, and exceptional patient care
• Serve as liaison among site-based clinical staff, the Practice Manager, and the Medical Director or physicians
• Coordinate patient flow for timely, efficient care delivery
• Welcome and prepare patients for examinations; obtain and document medical histories, vital signs, height, weight, and manual blood pressure readings
• Assist providers with clinical care, complex office-based procedures, orthopedic casting, specimen collection, phlebotomy, and other Medical Assistant responsibilities within scope
• Provide clinical oversight for quality-control programs and contribute to quality and safety initiatives
• Coordinate new clinical initiatives and implement workflows improving quality, communication, and operational efficiency
• Participate in Medical Assistant interviews and serve as a preceptor for new hires or students
• Assist with competency assessments and provide input for performance evaluations
• Maintain immunization inventory, monitor expiration dates, and administer immunizations when applicable
• Complete administrative responsibilities including answering phones, preparing forms, coordinating with departments, and helping patients navigate care
• Protect patient privacy and maintain confidentiality

Lead Medical Assistant, Orthopedics

• Report to the Clinic Manager
• Perform administrative tasks associated with insurance verification and obtaining insurance authorizations for pre-registration and scheduling
• Float and cover as needed in the clinical setting to meet patient care needs
• Collect and verify demographic and insurance information
• Identify payers, ensure coordination of benefits, and arrange financial counseling when needed
• Verify patient eligibility and benefits; coordinate referrals and authorizations
• Pre-register patients and may schedule appointments
• Act as liaison between the hospital, patients, physician offices, and payers
• Document patient accounts accurately
• Submit billing information and documentation; follow up on denials
• Collaborate with departments to ensure smooth workflow
• Communicate courteously with patients, family members, representatives, providers, and coworkers
• Obtain updated insurance guidelines to meet billing requirements
• Attend offsite training as indicated
• Perform data entry, audits, and generate reports
• Cover for other staff as needed
• Perform other duties as assigned

Medical Assistant II

• Provide high-quality, direct patient care in a team-based primary care model
• Develop empathetic long-term relationships with patients, families, and colleagues
• Facilitate timely patient visit flow and communicate delays
• Engage patients regarding visit reasons and update medication and allergy lists
• Review screening questions, including PHQ-9
• Act as liaison between patients and practice staff
• Provide hand-offs to providers entering exam rooms, including visit reasons, abnormal vitals, and patient information
• Obtain vital signs, height, and weight measurements
• Perform EKGs, point-of-care testing, and phlebotomy
• Administer immunizations when certified and assist with routine procedures
• Conduct patient outreach and basic health coaching for health maintenance and chronic disease management
• Monitor practice activity and gather related data
• Maintain, order, clean, sterilize, and stock medical equipment and supplies
• Use the EHR to queue prescription renewals, add medications for provider review, enter or scribe orders, and document visit tasks for billing
• Schedule diagnostic and laboratory tests
• Verify insurance, prior authorizations, referrals, and pre-certifications
• Identify OSHA compliance issues and support patient safety
• Report adverse patient events and near misses
• Protect Patient Health Information for treatment, payment, and operations
• Report to the Practice Manager

• Escort patients to examination rooms and record vital signs
• Collect and document patient health status, history, and progress
• Perform EKGs, phlebotomy, and point-of-care tests
• Prepare, document, and administer non-intravenous injections within scope of practice
• Assist with physical examinations and clinical procedures
• Review laboratory results and promptly report abnormal results
• Communicate patient observations and changes to licensed clinicians
• Prepare, maintain, clean, sterilize, and repackage patient equipment and instruments
• Assist with moving, lifting, positioning, and transporting patients
• Follow patient arrival and appointment-scheduling procedures
• Assist with admissions, transfers, and discharges
• Maintain clinical supplies, inventory, logs, charts, and medical records
• Process prescriptions and refills
• Perform clerical duties including typing, filing, scheduling, letter and form preparation, and phone calls
• Verify insurance coverage and eligibility and coordinate prior authorizations and referrals
• Collect patient co-payments and maintain records

Medical Assistant II, Virtual Care

• Serve as a per diem float for Monday-Friday daytime hours across offices in Needham, Needham Heights, Dedham, Medfield, Canton, Wayland, Waltham and Lexington
• Deliver high-quality service to patients and contribute to smooth practice operations
• Provide support, training and knowledge-sharing to Medical Assistants, MA student externs and Practice Assistants
• Recommend more effective use of resources
• Identify and resolve OSHA compliance issues
• Audit and maintain point-of-care testing and track test results
• Participate in practice improvement initiatives and small projects
• Greet patients and serve as a communication resource
• Collect complete and accurate patient information in person and by phone, prioritize it and communicate it to providers
• Respond to phone calls and requests promptly and courteously
• Escort patients to exam rooms and ensure availability of x-rays, lab slips, medical records and other pertinent information
• Obtain vital signs, weight, blood pressure, pulse and temperature
• Perform EKGs, injections, phlebotomy, departmental screening, lab tests and specimen collection
• Assist providers and implement quality-control standards
• Procure medical records and ensure proper patient identification on records and documents
• Add new medications to patient records in the EMR system
• Assemble records according to BIDHC/APG policy and handle patient-information requests according to established guidelines
• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses and other healthcare providers

• Provide high-quality direct patient care in a team-based model
• Support smooth and efficient administrative and clinical practice operations
• Develop empathetic long-term relationships with patients, families, and colleagues
• Facilitate timely patient flow and communicate delays
• Engage patients regarding visit reasons and update medication and allergy lists
• Review screening questions such as PHQ-9
• Liaise between patients and practice staff
• Hand off patient information to providers entering exam rooms, including visit reason, abnormal vitals, and patient stories
• Obtain vital signs, height, and weight measurements
• Perform EKGs, point-of-care testing, and phlebotomy
• Administer immunizations when certified
• Assist with routine procedures
• Conduct outreach and basic health coaching for health maintenance and chronic disease management
• Monitor practice activity and gather related data
• Monitor, order, and maintain medical equipment and supplies
• Ensure equipment and supplies are clean, sterilized, stocked, and within expiration dates
• Use the EHR to queue prescription renewals and add medications for provider review
• Enter or scribe orders for tests, services, and appointments as directed by clinicians
• Document visit tasks accurately for billing
• Schedule diagnostic and laboratory tests
• Verify insurance, prior authorizations, referrals, and pre-certifications
• Identify OSHA compliance issues and ensure patient safety practices
• Report adverse patient events and near misses
• Protect patient health information for treatment, payment, and operations purposes
• Report to the Practice Manager

• Interview patients to obtain medical information and measure vital signs, weight, and height
• Escort patients to examination rooms and prepare necessary equipment for healthcare providers
• Record medical history, vital statistics, and test results in medical records
• Perform office duties including answering telephones, taking dictation, and completing insurance forms
• Act as a liaison with other departments and advocate for patients using a positive customer service approach
• Collect, log, and prepare blood, tissue, and other laboratory specimens for testing
• Prepare, clean, and stock treatment rooms
• Clean and sterilize instruments and dispose of contaminated supplies
• Collaborate with physicians, nurse practitioners, and nursing staff to facilitate efficient patient care

Medical Assistant I

• Provide high quality, direct patient care in a team-based model to BIDHC patients
• Support smooth and efficient administrative and clinical practice operations
• Develop empathetic relationships with patients, families, and colleagues
• Facilitate timely patient flow and communicate delays to patients and providers
• Engage patients regarding visit reasons and update medication and allergy lists
• Review screening questions such as PHQ-9
• Provide provider hand-offs covering visit reasons, abnormal vitals, and patient stories
• Obtain vital signs, height, and weight measurements
• Perform EKGs, point-of-care testing, and phlebotomy
• Administer immunizations when certified and assist with routine procedures
• Conduct patient outreach and basic health coaching for health maintenance and chronic disease needs
• Monitor, order, and maintain medical equipment and supplies
• Use the EHR to queue prescription renewals, add medications, enter or scribe clinician-directed orders, and document visit tasks for billing
• Schedule diagnostic and laboratory tests
• Verify insurance, prior authorizations, referrals, and pre-certifications
• Identify OSHA compliance issues and maintain patient safety practices
• Report adverse patient events and near misses
• Protect patient health information for treatment, payment, and operations
• Report to the Practice Manager