ServiceNow

• Administer and support BCM One's ServiceNow platform
• Partner with stakeholders to gather requirements and improve business processes
• Translate business needs into scalable workflows and system solutions
• Serve as the primary liaison between internal teams and implementation partners
• Evaluate and manage platform enhancements, changes, and releases
• Establish governance, best practices, and change management processes
• Support platform adoption, training, and continuous improvement initiatives
• Help lead implementation and launch of a new enterprise-wide ServiceNow platform
• Unify multiple ticketing systems into a scalable solution for technicians, partners, and customers

ServiceNow Implementation, Administration

• Define and execute the long-term vision and roadmap for the ServiceNow ecosystem
• Transition the platform into an enterprise-wide driver of digital transformation, productivity, and AI-enabled innovation
• Own platform stability, performance, and scalability
• Cultivate a customer-obsessed culture prioritizing operational rigor, high availability, and best-in-class user experiences
• Lead, mentor, and scale a large, diverse team of domain experts
• Foster servant leadership, psychological safety, professional development, and high-impact delivery
• Integrate newly acquired businesses into GE Vernova’s service standards
• Define day-one and steady-state strategies for platform adoption, process harmonization, and user migration
• Champion next-generation AI and automation technologies to simplify IT tools, reduce operational friction, and generate cost-out opportunities
• Partner strategically with CTOs, Business Unit leaders, and Global Operations
• Influence stakeholders to break down silos, ensure compliance, and promote a unified service management standard
• Establish governance frameworks balancing agility with security and compliance requirements
• Manage departmental resources with full financial accountability and operational transparency

Senior Director, ITSM, ServiceNow Platform Leader

• Serve as the subject matter expert for all ServiceNow modules.
• Partner with business leaders and key stakeholders to design, develop, and architect core ServiceNow capabilities.
• Provide tools and capability recommendations based on platform functionality research and experience.
• Manage a team of developers, vendors, and administrators supporting the ServiceNow application.
• Lead the design, development, and continuous improvement of ServiceNow solutions for internal and external projects.
• Collaborate with business leaders, stakeholders, and Information Technology teams on requirements and implementation.
• Create and maintain reports and dashboards.
• Lead ServiceNow support, administration, maintenance, upgrades, and updates.
• Create and maintain API and data integrations between ServiceNow and other services and applications.
• Develop system integrations and process automation.
• Monitor application health, usage, and compliance.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Serve as a technical contributor and maintain expertise in industry standards and best practices.
• Convert product requirements into systems solutions within technical, schedule, and cost constraints.
• Research and resolve complex technical problems in production and non-production environments.
• Develop creative technical solutions to complex problems.
• Identify and assess compliance and operational risks and escalate, manage, and report control issues.
• Perform other related duties as assigned.

ServiceNow Manager

• Support ServiceNow and other IT Service Management technologies
• Collaborate with stakeholders, developers, business analysts, project managers, and leadership
• Drive work to completion
• Use agile project methodology and story writing
• Use ServiceNow to capture requirements and turn them into developer work outputs
• Support mission-critical initiatives and business growth
• Advance IT Service Management with ServiceNow

Technology Consulting Principal, ServiceNow

• Design, develop, configure, and maintain applications and solutions on the ServiceNow platform
• Collaborate with business stakeholders, product owners, and technical teams to understand requirements and translate them into effective technical solutions
• Develop workflows, integrations, service catalog items, automation solutions, and custom applications using ServiceNow platform capabilities
• Configure and support ServiceNow modules, including ITSM, Employee Center, Service Catalog, CMDB, Discovery, and other platform capabilities
• Create and maintain integrations with enterprise systems using REST, SOAP, Integration Hub, and other ServiceNow integration technologies
• Perform unit testing, support user acceptance testing, and resolve defects throughout the development lifecycle
• Participate in technical design discussions and recommend solutions aligned with ServiceNow best practices and platform standards
• Conduct code reviews and provide technical guidance to developers
• Collaborate with offshore development teams to clarify requirements, review deliverables, and ensure successful implementation
• Troubleshoot and resolve complex platform, integration, and application issues
• Support platform upgrades, releases, and ongoing maintenance activities
• Identify opportunities to improve automation, efficiency, user experience, and operational processes through ServiceNow capabilities
• Document technical designs, configurations, and implementation details
• Mentor junior developers and share knowledge of ServiceNow development practices and emerging platform capabilities

Senior ServiceNow Developer

• Install and configure ServiceNow integration functionality for provider and consumer environments
• Set up vendor catalog items, mappings, and data transformations
• Configure remote tasks for bi-directional synchronization
• Apply and maintain the customer onboarding playbook and associated workflows
• Validate UAT scenarios and baseline functionality
• Support customer testers with instructions and workflow guidance
• Troubleshoot UAT issues and triage with internal teams
• Ensure UAT environment readiness and confirm acceptance criteria
• Build and update test plans and test suites
• Support regression testing during upgrades
• Reduce manual test effort through automation coverage
• Act as a ServiceNow SME on deployed Technology Provider Service Management functionality
• Execute onboarding playbooks and associated workflows
• Guide customers through testing, scenario validation, and workflow navigation

ServiceNow Technical Consultant

• Design, develop, configure, and maintain ServiceNow solutions supporting enterprise IT service management and platform capabilities
• Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within ServiceNow
• Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements
• Support ServiceNow platform administration activities including incident resolution, problem analysis, troubleshooting, and performance optimization
• Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards
• Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements

ServiceNow Developer

• Design, develop, configure, and maintain ServiceNow solutions supporting enterprise IT service management and platform capabilities
• Develop and enhance custom applications, workflows, integrations, UI components, business rules, client scripts, and automation within ServiceNow
• Partner with technical and business stakeholders to gather requirements, translate needs into technical solutions, and deliver scalable platform improvements
• Support ServiceNow platform administration, including incident resolution, problem analysis, troubleshooting, and performance optimization
• Collaborate with cross-functional teams to implement best practices, ensure solution quality, and maintain alignment with team and enterprise standards
• Participate in code reviews, testing, deployment activities, and ongoing support of ServiceNow releases and enhancements

• Translate complex business requirements into technical designs and solutions using ServiceNow
• Lead development of ServiceNow applications aligned with business objectives and best practices
• Provide technical expertise and guidance to other ServiceNow developers
• Develop, configure, and enhance ServiceNow applications
• Stay current with ServiceNow products, features, and industry trends
• Conduct technical assessments and recommend improvements to existing ServiceNow implementations
• Review functionality developed by the ServiceNow development team
• Perform unit, system, and integration testing
• Debug and fix technical problems
• Support detailed technical and functional documentation
• Demonstrate developed applications to product owners and end users
• Participate in platform upgrades, including regression testing and reconfiguration
• Ensure the security, scalability, and maintainability of ServiceNow solutions

• Develop, configure, and maintain ServiceNow solutions across modules such as ITSM, ITOM, SPM, HRSD, CMDB, or custom applications
• Translate functional and technical requirements into ServiceNow configurations and custom development
• Develop and maintain ServiceNow scripts, including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions
• Configure workflows, forms, fields, notifications, reports, and other ServiceNow functionality
• Develop and support integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and other methods
• Collaborate with senior developers, architects, business analysts, project managers, and client stakeholders
• Participate in unit testing, system testing, debugging, and troubleshooting
• Identify and resolve technical issues and recommend improvements
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives
• Create and maintain technical documentation
• Follow development standards, security requirements, and ServiceNow best practices
• Support platform enhancements, upgrades, deployments, and ongoing maintenance
• Stay current with ServiceNow capabilities and contribute ideas for automation and platform improvements