Supervisor

• Join the Contracts and Portfolio team.
• Serve as the primary point of contact with clients to understand the scope, timelines, and costs of services provided.
• Coordinate process alignments and follow up on ongoing projects.
• Monitor operational deliverables and drive continuous improvement of operational processes.
• Monitor contract performance through financial analyses, including revenue and CAPEX/OPEX costs.
• Negotiate contractual claims and requests with clients.
• Identify new opportunities with clients to expand the service portfolio.
• Facilitate communication between operational teams and clients.
• Manage direct and indirect teams.

Contracts and Portfolio Supervisor

• Ensure the execution of fleet document regularization processes, ensuring legal compliance, quality, and adherence to deadlines;
• Manage ADRED KPIs, including productivity, SLAs, operational backlogs, fleet downtime, service quality, and supplier performance;
• Lead initiatives to reduce downtime caused by pending documentation and regulatory matters by setting priorities and driving action plans;
• Coordinate preventive actions for the active fleet and the used-vehicle pipeline, identifying restrictions and inconsistencies that could affect vehicle circulation, transfer, or sale;
• Develop the team by promoting technical training, knowledge management, delivery tracking, and succession planning;
• Lead operational transformation, automation, digitalization, and artificial intelligence initiatives;
• Conduct root cause analyses and implement improvements that increase productivity, simplify processes, and reduce costs;
• Collaborate with operations and technology teams, suppliers, government agencies, and other relevant stakeholders.

Fleet Regularization Supervisor

• Manage the purchase of milk directly from rural producers who supply Nestlé
• Drive continuous improvements in milk quality, productivity, and supplier-base sustainability
• Manage and oversee services provided by third parties, such as transportation companies and specialized technical assistance providers
• Develop and maintain commercial relationships with direct and indirect suppliers
• Monitor the regional market, including supply, demand, and pricing trends
• Identify and develop new milk suppliers
• Mobilize producers to participate in technical events, development programs, and technical assistance groups
• Track the results of outsourced technical assistance programs and identify improvement opportunities
• Assess and promote regenerative agriculture practices on farms
• Conduct audits and technical follow-ups to ensure compliance, quality, and sustainability throughout the supply chain

Dairy Supervisor – Temporary Position

• Lead the Customer Relationships team, ensuring customer loyalty, retention, and portfolio growth
• Be responsible for customer loyalty and portfolio profitability in collaboration with the after-sales team
• Be responsible for onboarding and activating new customers
• Supervise the in-person Customer Relationships team
• Monitor customer service routines and monthly meetings according to the ABC customer segmentation
• Monitor billing, volume, and growth across the customer portfolio
• Conduct meetings with consultants and review work instructions
• Analyze onboarding, activation, retention, and portfolio profitability metrics
• Promote the sale of new products to existing customers
• Monitor customer requests and coordinate with back-office teams
• Develop and deliver team training
• Monitor payments and the settlement of invoices, preventing unwarranted account blocks
• Support collections and delinquency management processes
• Monitor changes to customer records and commercial terms
• Arrange visits or meetings with key customers
• Monitor performance indicators in the goals-tracking spreadsheet

Commercial Supervisor – Customer Relationships

• Supervise the area’s medical and nursing operations, ensuring compliance with the health plan operator’s policies and applicable legislation.
• Guide the team in achieving results, productivity, and quality targets.
• Ensure compliance with deadlines for concurrent audit and medical billing processes.
• Oversee the operations and deliverables of outsourced teams providing services to the health plan operator.
• Follow up on findings, lead negotiations, and monitor the resolution of cases involving adverse events.
• Support the team in discharge planning and provide technical nursing support to the local audit team.
• Support the coordination team in implementing and maintaining the DRG system, as well as monitoring the area’s performance indicators and targets.
• Participate in meetings with the audit, quality, and patient safety teams at accredited hospitals to discuss cases.
• Identify negotiation opportunities and contribute to the development of continuous improvements.
• Manage all people-related activities, including attendance tracking, vacation scheduling, training, and feedback, promoting performance management in partnership with HR.
• Ensure compliance with internal regulations, quality requirements, ANS regulations, and occupational health and safety standards.
• Liaise with other company departments to enhance the efficiency and performance of activities.
• Monitor key indicators, such as average length of hospital stay.

Concurrent Audit Supervisor

• Responsible for the employee training matrix, including the processes and tools required to perform activities and ensure compliance with the program scope
• Develop training schedules for new employees or employees moving into new positions
• Conduct training sessions and develop materials using content and documentation approved by the client
• Participate in client training sessions and serve as a training facilitator
• Record training activities and confirm participant attendance for audit or quality-monitoring evidence
• Evaluate training effectiveness and identify the need for retraining
• Conduct customer-service simulations for new employees and assess defined criteria
• Conduct training refresher programs
• Monitor training completion and qualification deadlines
• Present monthly training metrics and results
• Review training-related operating procedures
• Manage and develop the Training Analyst team

Training Supervisor

• Strategically lead the Screening business unit
• Ensure safety, operational excellence, customer satisfaction, sustainable aftermarket growth, and divisional results
• Translate the Services strategy into action plans for the Screening product line
• Plan, direct, and monitor the activities of the technical team
• Develop specialists, successors, and knowledge multipliers
• Serve as the division’s primary technical reference for critical analyses, troubleshooting, technical reviews, and customer solutions
• Ensure the safe, efficient, and profitable execution of field services
• Ensure delivery quality, productivity, appropriate use of resources, contractual compliance, and customer satisfaction
• Act as a consultant to customers, identifying opportunities to improve productivity, reduce risks, and enhance equipment performance
• Develop business through contract expansion, inspections, refurbishments, upgrades, digitalization, remote monitoring services (RMS), and value-added solutions
• Build and execute customer portfolio growth strategies with Account Managers and Engineers
• Use operational data, reports, inspections, and digital tools to monitor trends and KPIs
• Integrate Sales, Contracts, Engineering, Procurement, Workshop, Product Management, global teams, and customer operations

Screening Services Supervisor

• Lead, develop, and support the Administrative team, ensuring deadlines, quality, organization, and compliance with internal processes
• Manage and monitor the branch’s administrative routines, including documentation, contracts, controls, and other operational requirements
• Monitor financial and administrative processes, including expenses, payments, invoices, expense reports, and other branch controls
• Monitor and ensure the quality of billing, receivables, and documentation processes, in accordance with the branch’s responsibilities
• Assist with inventory control and monitoring, contributing to accurate balances, well-organized processes, and the identification of discrepancies
• Partner with the Sales team, providing guidance and support regarding the administrative responsibilities and deliverables required for operations to run smoothly
• Work with Commercial Management to monitor branch expenses, budget, performance indicators, and results
• Liaise with corporate departments, ensuring the effective flow of information and resolution of requests

Administrative Supervisor

• Supervise daily production operations, ensuring quality standards and compliance with technical specifications.
• Identify and resolve production issues by implementing corrective and preventive actions.
• Collaborate with Engineering, Quality, and Logistics to integrate manufacturing processes.
• Manage operational performance and the strategic plan.
• Lead daily performance meetings, analyze key performance indicators, and execute action plans.
• Monitor KPIs and support the definition of continuous improvement projects.
• Ensure the standardization of operational activities.
• Ensure production is delivered in accordance with Quality and Safety standards.
• Develop and implement improvement projects to increase efficiency, reduce costs, and improve quality.
• Conduct hiring, terminations, administrative actions, and promotions.
• Evaluate employees to support team development.

Manufacturing Supervisor

• Supervise the activities of Team Leaders (Inbound, Kitting, and Outbound), distributing, coordinating, and guiding work to optimize operations and meet quality standards and deadlines
• Serve as the interface for customer demands, cascading targets and planning operations from product receipt through shipment to the customer, in accordance with established dates and quantities
• Evaluate the performance of subordinate employees, identify training needs, and propose training programs to the immediate supervisor
• Manage disciplinary matters involving subordinate employees
• Contribute to the continuous improvement of processes, environmental protection, occupational health, and workplace safety

Supervisor jobs in Brazil