Support Engineer

• Provide Tier II technical support and assist Tier III support as needed
• Assist with deployment of system and security patches
• Assist with network equipment installation, maintenance, and first-line troubleshooting
• Add, remove, and change users within systems
• Lead the onboarding and offboarding process
• Maintain and support bank systems including Office 365, NuPoint, and Active Directory
• Install hardware and software on desktop and laptop machines
• Diagnose and troubleshoot desktop, laptop, and thin-client hardware and software issues
• Use remote connection and installation tools to resolve problems across the bank’s network
• Upgrade desktop hardware including RAM, hard drives, video, and cameras
• Facilitate workstation moves
• Build and maintain corporate PC images
• Re-image Windows 11 machines and set up core banking applications
• Assist with Active Directory user and email account creation
• Perform data migrations and assist with data restorations
• Create and maintain IT support documentation and installation guides
• Maintain current hardware and software inventory
• Lead desktop and software upgrade projects
• Set up wireless handheld devices including iPad, iPhone, and Android devices
• Assist systems and network administrators/engineers with application, systems, hardware, and network support

Desktop Support Analyst II

• Support Purchasing, Inventory, Supplier Portal, and Sourcing
• Triage purchase order, supplier, receiving, and inventory issues
• Troubleshoot integrations to vendors and procurement systems
• Validate supply chain setup and item configuration

Senior Oracle Functional/Technical Analyst – SCM, Procurement

• Manage IT procurement, including ordering laptops, accessories, and software licenses
• Set up and configure business equipment for secure and efficient access to essential tools
• Maintain accurate inventory of IT assets and licenses
• Provide first-line technical support to team members
• Resolve hardware, software, and network issues
• Run day-to-day IT operations, including system monitoring, patching, and updates
• Deliver basic security awareness training and guidance to users
• Maintain and update IT documentation and internal knowledge bases
• Collaborate with Engineering and other teams to ensure seamless systems integration
• Support technical onboarding and offboarding processes
• Contribute to IT projects and future systems and infrastructure improvements

IT Support Engineer

• Provide remote technical support for customer production, cleaning, data collection, and reporting systems
• Troubleshoot customer-reported technical issues by reviewing system information and evaluating contributing factors
• Apply TriCore standards, established procedures, engineering best practices, and technical judgment
• Communicate with customers and internal team members throughout the support process
• Gather information, set expectations, and provide timely issue-status updates
• Document troubleshooting steps, findings, communications, technical changes, and resolution activities
• Program, configure, test, and implement approved PLC- and HMI-based changes
• Follow review and change-control processes
• Develop proficiency across TriCore automation technologies, platforms, engineering standards, and customer environments
• Prioritize support cases and escalate issues when required
• Follow TriCore and customer safety, conduct, policy, and site requirements
• Own assigned support work through resolution or effective handoff with clear documentation

• Own and resolve technical support requests, from basic product questions to complex Web3, infrastructure, and integration issues
• Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local proxies, and other troubleshooting methods
• Document technical findings, reproduction steps, customer impact, and recommended next actions for Engineering, Infra, Product, and TechOps teams
• Translate recurring customer issues into bug reports, product feedback, internal tooling needs, and support process updates
• Partner with Engineering and cross-functional teams to resolve customer issues and handle escalations
• Create and maintain internal support documentation, runbooks, troubleshooting guides, and customer-facing resources
• Build or improve scripts, tooling, and automation to reduce manual support effort and improve time to resolution
• Manage customer account and billing-related support needs, including refunds, credits, and Stripe charges
• Participate in daily support reviews, team handoffs, and support rotations
• Communicate clearly, take ownership, and follow issues through to resolution

Technical Support Engineer

• Configure and maintain Yardi Voyager and RentCafé systems, including property setup, user roles, and security
• Provide Tier 1 and Tier 2 support for Yardi users
• Resolve technical issues and manage helpdesk tickets
• Monitor and maintain data integrity across Yardi modules, including HUD and LIHTC compliance-related data
• Support integrations between Yardi and other systems using SQL, Yardi ETL, and Microsoft Fabric or similar tools
• Develop and maintain custom reports using Yardi Spreadsheet Reporter (YSR), SQL, and other reporting tools
• Assist with testing and deployment of Yardi upgrades, patches, and new module implementations
• Collaborate with business stakeholders to gather requirements and implement system enhancements
• Document processes, configurations, and data flows to support internal controls and audit readiness
• Participate in process improvement initiatives
• Contribute to training and user adoption efforts
• Participate in policy creation and problem-solving methods
• Report resident/client complaints and allegations of abuse, misappropriation, or compliance issues to appropriate supervisors
• Perform other duties as assigned

Technical Analyst – Yardi

• Serve as the primary point of contact for assigned institutional outsourcing clients
• Deliver high levels of service and relationship management in support of TrustDesk business objectives
• Oversee daily activity of assigned outsourcing relationships
• Solve complex problems through research and communication with other departments
• Support personnel at client institutions in day-to-day routines and financial processing
• Perform daily servicing activities with timeliness and accuracy
• Monitor day-to-day client activity and work with operations staff to maintain high service levels
• Own and resolve client service-related issues
• Coordinate with internal teams to support client relationships and ensure efficient service delivery

Product Technical Support Analyst

• Provide L1 monitoring and production support
• Monitor connectivity between clients and the FIS Brokerage network
• Monitor and investigate error alerts from various systems
• Provide first-level technical system support for multiple customers
• Implement network connectivity for new and existing customers
• Communicate with internal and external clients
• Answer client questions relating to transmissions and connections
• Document, track, and monitor client incidents in the ticketing system
• Prioritize and escalate support incidents and requests based on business impact and documented guidelines
• Adhere to compliance rules relating to trading, trade monitoring, and reporting
• Follow SOPs and escalation procedures
• Monitor, assist with, and debug data transmissions via various transmission methods
• Maintain FIS Brokerage security access for full-service customers
• Monitor production server disk space, memory, CPU, and related metrics
• Maintain custom Windows and Unix scripting processes
• Work tickets for production issues and change requests
• Support 24x7x365 operations, including rotating on-call and holiday support
• Perform a role consisting of approximately 80% technical work and 20% project/customer management

• Service a portfolio of commercial real estate loans with elevated borrower relationships and/or complexity
• Ensure compliance with loan documents and accurately process transactions
• Provide timely reporting to stakeholders
• Analyze and interpret complex loan agreements and apply loan terms in servicing activities
• Conduct servicing activities in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements
• Assist with periodic investor, internal, and regulatory reporting
• Perform covenant compliance testing
• Maintain accurate and current loan servicing records in the servicing system
• Support onboarding of new loans and transition of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts
• Exercise funds disbursement authority when applicable
• Review reports to identify exceptions, ensure quality, and support risk mitigation
• Serve as a subject matter resource and provide specialty product training when applicable

Senior Loan Support Analyst – Treasury

• Support special initiatives and ongoing business-as-usual activities related to Center of Excellence functions
• Manage multiple assignments while following project priorities and delivery timelines
• Assist program managers, senior analysts, and leadership teams with project coordination and operational support
• Prepare reports, presentations, and other client-facing deliverables
• Coordinate team communications, engagement activities, and meeting materials
• Collaborate with cross-functional account teams to support project and program needs
• Escalate questions or issues to Center of Excellence leadership and program managers when appropriate
• Support ad hoc projects and strategic initiatives assigned by leadership
• Build business knowledge and technical skills to support professional growth and team success

Support Engineer jobs in Florida

Desktop Support Analyst II

Senior Oracle Functional/Technical Analyst – SCM, Procurement

IT Support Engineer