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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing Application Support teams while providing advanced technical support for Acumatica ERP solutions. Strong analytical and problem-solving skills are essential for optimizing support operations and enhancing customer satisfaction.
Highest-signal resume keywords
Application Support LeadershipAcumatica ERP ExpertisePeople Management ExperienceAnalytical Problem-Solving SkillsCustomer-Centric Attitude
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead, coach, and develop a team of Application Support Engineers
- Oversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning
- Ensure team coverage meets incoming support demand and service-level commitments
- Conduct one-on-one meetings, performance reviews, and career development discussions
- Identify training and development needs and provide coaching, mentoring, and learning opportunities
- Foster a positive, collaborative, and customer-focused team culture
- Interview, hire, onboard, and retain high-performing support professionals
- Provide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases
- Serve as an escalation point for challenging technical issues and ambiguous situations
- Coordinate with Engineering, Product Management, Documentation, and other cross-functional teams to resolve customer issues
- Ensure support cases meet established SLAs and customer satisfaction objectives
- Maintain expertise in Acumatica products and related technologies
- Analyze support processes and recommend operational enhancements
- Monitor team performance metrics and implement actions to improve efficiency, quality, and customer outcomes
- Promote best practices in case management, troubleshooting, knowledge sharing, and customer communication
- Collaborate with leadership and cross-functional stakeholders to improve product quality and customer experience
- Perform additional duties and special projects as assigned
Requirements
What you’ll need- Bachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field
- 5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software solutions such as Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries
- 3+ years of people management experience leading technical support, customer success, consulting, or related teams
- Strong analytical, troubleshooting, and problem-solving skills
- Ability to prioritize competing demands and make sound decisions in a fast-paced environment
- Excellent verbal and written communication skills
- Leadership, coaching, mentoring, and conflict-resolution capabilities
- Ability to work effectively independently and collaboratively across departments
- Experience with Acumatica ERP preferred
- Knowledge of ERP business processes, accounting principles, and operational workflows preferred
- Understanding of software development lifecycle and software support processes preferred
- Experience working with distributed or global support organizations preferred
- Positive, customer-centric attitude with a commitment to continuous improvement preferred
Benefits
Comp & perks- Work/life balance
- Exceptional professional and financial growth potential
- Flexible deployment options mentioned as part of the company’s product offering
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ERP Software SolutionsAcumaticaOdooSAPNetSuiteTroubleshootingCase ManagementOperational WorkflowsSoftware Development LifecyclePerformance Metrics Analysis
Soft Skills
LeadershipCoachingMentoringConflict ResolutionCommunication
Industry Keywords
ManufacturingSupply ChainDistributionCustomer SuccessTechnical Support