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Posted: 10/19/2026Senior Patient Experience Manager
Boehringer IngelheimCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing patient experience strategies, managing partnerships, and optimizing omnichannel solutions within the Canadian healthcare landscape. Proficient in project management, stakeholder engagement, and compliance with pharmaceutical regulations.
Highest-signal resume keywords
Patient Experience Strategy DevelopmentPartnership ManagementProject ManagementCRM and Omnichannel SolutionsCanadian Pharmaceutical Regulations
About the role
Key responsibilities & impact- Lead the evolution from traditional patient support to a differentiated, consumer-led Patient Experience in Canada
- Translate the Global Signature Patient Experience strategy into timely, personalized branded experiences
- Support online pharmacy and virtual healthcare strategy
- Identify, assess, and develop partnerships across disease awareness, patient support, treatment onboarding, adherence, digital engagement, data, analytics, and omnichannel activation
- Develop business cases, opportunity assessments, and recommendations
- Serve as a primary day-to-day contact for selected external partners
- Support partnership discussions, negotiations, and contracting processes
- Coordinate cross-functional teams, project plans, timelines, deliverables, and stakeholder communications
- Monitor partnership performance against objectives and KPIs and facilitate business reviews
- Coordinate pilot programs and test-and-learn initiatives
- Partner with Legal, Compliance, Regulatory Affairs, Medical Affairs, and Market Access for compliant execution
- Develop and execute Patient Experience plans, strategies, budgets, and activities across multiple therapeutic areas
- Lead programs from design through launch and ongoing management with vendors, online pharmacies, and virtual healthcare platforms
- Oversee vendor contracts, service delivery, quality standards, budgets, and business reviews
- Develop patient journey communications, welcome programs, CRM campaigns, and support materials
- Align consumer marketing and Patient Experience objectives across the treatment journey
- Analyze data, market insights, advisory boards, customer feedback, and business information to develop forecasts and dashboards
- Monitor treatment access, enrollment, initiation, adherence, persistence, customer satisfaction, and program usage indicators
- Secure internal governance approvals and coordinate cross-functional reviews
- Gather customer feedback and co-create solutions
- Negotiate vendor contracts with procurement in a cost-effective manner
Requirements
What you’ll need- Bachelor's degree in Business, Marketing, Health Sciences, Commerce, or related field
- Minimum 7+ years of pharmaceutical, biotech, or healthcare industry experience
- Experience ideally spanning specialty sales, account management, marketing, medical affairs, market access, business development, partnerships, consulting, or related commercial roles
- Experience working in a CPG (consumer packaged goods) space is an asset
- Experience supporting or managing external partnerships and innovative cross-functional initiatives
- Experience working with virtual healthcare providers, online pharmacies, patient support programs, or digital health organizations
- Minimum 3+ years of experience directly designing, executing, or managing patient support programs and patient engagement initiatives
- Ability to design, execute, measure, and optimize CRM, digital, and omnichannel solutions
- Solid understanding of Canadian pharmaceutical regulations and compliance frameworks related to patient-facing communications, data privacy, pharmacovigilance, and non-promotional activities
- Strong vendor, agency, stakeholder, and project management capabilities
- Strong understanding of the Canadian healthcare environment, including national healthcare systems and treatment pathways
- Knowledge of specialty or rare-disease reimbursement is highly beneficial
- Experience developing business cases, opportunity assessments, and recommendations
- Strong project management, communication, stakeholder management, and negotiation skills
- Ability to work independently in a fast-paced environment, manage multiple initiatives, self-prioritize workload, and balance priorities
Benefits
Comp & perks- Generous paid time off, including vacation, personal days, and contingency paid time off days for Long Term Contract Employees
- Comprehensive and flexible benefits plan
- Defined Contribution Pension Plan with company matching of RRSPs
- Employee and Family Assistance Plan
- Employee and leadership development programs
- Programs supporting overall health and wellness for employees
- Variable bonus target opportunity of 15% of annual base salary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Case DevelopmentOpportunity AssessmentPatient Support Program ManagementData AnalysisDigital EngagementVendor NegotiationBudget ManagementMarket Access StrategyTreatment Pathway UnderstandingCompliance Frameworks
Soft Skills
Communication SkillsStakeholder ManagementNegotiation SkillsIndependent WorkPrioritization
Tools & Technologies
CRM SystemsDigital Health PlatformsOnline Pharmacy SystemsData Analytics ToolsProject Management Software
Industry Keywords
Pharmaceutical IndustryBiotechHealthcareConsumer Packaged GoodsPatient EngagementSpecialty SalesMedical AffairsMarket AccessDigital Health OrganizationsRegulatory Compliance