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Fairstone BankCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Income and Funding teams, ensuring compliance with policies and processes, and achieving productivity metrics. Proficient in training, auditing, and enhancing operational efficiency while maintaining high standards of customer service.
Highest-signal resume keywords
Loan Processing ExperienceLOS Software SystemsAudit and Compliance ManagementTeam Leadership and DevelopmentExcellent Communication Skills
About the role
Key responsibilities & impact- Manage direct reports on the Income and Funding teams in Western Canada
- Collaborate with fellow managers in Originations to meet company objectives and compliance requirements
- Manage out-of-policy decision-making for Income and Funding applications
- Ensure Income and Funding policies and processes are followed
- Train teams on policies, processes, and regulatory requirements
- Ensure productivity SLAs, quality standards, and KPIs are achieved
- Ensure policy escalations and decisions adhere to proper authority levels
- Work with Senior Managers in Originations on the Eden Park risk strategy and policies
- Perform audits and oversee remediation activities from audit and compliance findings
- Review audit and compliance findings and implement corrective actions
- Assist with recruitment, onboarding, training, development, and retention of direct reports
- Conduct check-ins, performance reviews, coaching discussions, and mid-year/year-end evaluations
- Collaborate with Sales, Credit, and Dealer partners on operational objectives and customer service
- Ensure operational documentation, communications, and processes are available and compliant
- Support the team during high-volume periods, complex escalations, and business-critical initiatives
- Support review of Income and Funding applications and documentation for compliance and quality
- Monitor operational trends, productivity metrics, and quality outcomes
- Recommend improvements to enhance efficiency, compliance, and customer experience
Requirements
What you’ll need- Secondary School diploma required
- Post Secondary Education is an asset
- Minimum of 5 years of loan processing experience
- Experience with LOS software systems
- Familiarity with Microsoft Office applications, including Excel, PowerPoint, and Word
- Excellent communication, interpersonal, and negotiation skills
- Ability to effectively interact with stakeholders at all levels
- Successful criminal background check required for hire
- Successful credit check required for hire
- Validation of work experience required for hire
- French or English preferred for communication
Benefits
Comp & perks- Award-Winning Culture: Recognition as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers
- Work-Life Balance: Flexibility with a hybrid work model
- Generous vacation based on role
- Statutory holidays
- 6 wellness days
- Annual incentive bonus tied to performance
- Health and dental coverage through Manulife
- Virtual healthcare through Dialogue
- Group Retirement Savings Plan with up to 7% employer match
- Retailer discounts via WorkPerks
- Location-based perks such as gym memberships and Toronto Bike Share
- Gym access at London and Montreal offices
- Education Assistance Program
- Fairstone Academy training and skill development
- Parental leave top-up program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProcessingAudit ManagementCompliance MonitoringPolicy ImplementationPerformance Evaluation
Soft Skills
Interpersonal SkillsNegotiation SkillsStakeholder Interaction
Tools & Technologies
LOS Software SystemsMicrosoft OfficeExcelPowerPointWord
Certifications & Qualifications
Successful Criminal Background CheckSuccessful Credit CheckValidation of Work Experience
Industry Keywords
Income and FundingOperational ObjectivesProductivity SLAsQuality StandardsRegulatory Requirements