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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in group insurance contract development analysis and compliance, with strong capabilities in training development, mentoring, and process improvement. Proven ability to manage documentation and reporting tools while ensuring effective communication and collaboration across teams.
Highest-signal resume keywords
Group Insurance ExperienceContract Development AnalysisTraining DevelopmentProcess ImprovementCompliance Management
About the role
Key responsibilities & impact- Provide oversight and monitoring of team activities
- Deliver procedural guidance and specialized administrative support to ensure compliance
- Develop and maintain training plans and materials
- Oversee onboarding and quality assurance for new team members
- Track training progress and oversee training and quality review processes
- Mentor employees, communicate progress to leadership, and assign training responsibilities
- Coordinate strategic initiatives and process reviews, including Smart Drafting, new and enhanced benefits, and renewal changes
- Ensure delivery against timelines, budgets, and defined objectives
- Facilitate discussions and decision-making
- Standardize and implement process improvements
- Coordinate staffing adjustments based on volume and execute business rule changes
- Develop and execute tactical plans and process enhancements
- Manage SharePoint tools for documentation, tracking, and reporting
- Identify and resolve filing-process gaps
- Provide clear, timely documentation and communication to internal teams
- Provide complex clerical and operational support for contracts, certificates, and policy transactions
- Support customer service standards and identify automation improvement opportunities
- Ensure compliance with legal and regulatory requirements
- Handle complex customer, distributor, broker, and internal inquiries
- Gather and record case information
- Prepare reports with analysis and insights to support decision-making
- Support project execution through documentation and completion of tasks
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree in a related field
- 6 or more years of product-related experience
- 4 or more years of group insurance experience in contract development analysis
- Equivalent combination of education and experience may be accepted
- Excellent written, verbal, and interpersonal communication skills
- Ability to engage senior management and internal and external stakeholders
- Detailed knowledge of insurance agreements and ability to interpret and apply terms
- Ability to work independently while coaching, mentoring, and supporting others
- Strong presentation and communication skills
- Ability to interpret and apply business rules, policies, and regulatory requirements
- Collaborative working style and ability to build cross-functional partnerships
- Ability to work within the continental United States
- Ability to work remotely from home, with occasional office attendance if requested based on business need
Benefits
Comp & perks- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending account
- Dependent care flexible spending account
- Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies at no cost to employees
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays annually
- Up to 20 days PTO for any reason
- State-mandated sick leave, if eligible
- Other leaves of absence, including adoption and parental leave, if eligible
- Remote work from home within the continental US
- Potential future salary growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Plans DevelopmentQuality Assurance OversightDocumentation ManagementData AnalysisRegulatory Compliance InterpretationProject Execution SupportProcess StandardizationBusiness Rule ApplicationClerical Support for ContractsCustomer Inquiry Resolution
Soft Skills
Excellent Communication SkillsMentoring and CoachingCollaborative Working StylePresentation SkillsInterpersonal Skills
Tools & Technologies
SharePoint
Industry Keywords
Insurance AgreementsStakeholder EngagementOperational SupportStrategic Initiatives CoordinationQuality Review Processes