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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analysis and business intelligence, with strong proficiency in SQL, R, and Python. Capable of developing predictive models, dashboards, and visualizations while ensuring data quality and governance.
Highest-signal resume keywords
Data AnalysisPredictive ModelingData VisualizationStatistical AnalysisBusiness Intelligence
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Analyze member feedback, journey analytics, sentiment data, behavioral trends, and operational metrics to uncover insights that improve member experience and influence strategic decisions
- Connect data from multiple sources to identify patterns, root causes, and member friction points
- Develop predictive, correlation, forecasting, and prioritization models
- Analyze qualitative and quantitative feedback to identify emerging themes, risks, trends, and opportunities
- Create and refine member experience metrics, scorecards, and indicators
- Integrate and manage data from multiple systems while ensuring data quality, governance alignment, security, scalability, and accurate survey deployment
- Configure, maintain, troubleshoot, and optimize survey programs, automated workflows, integrations, and data flows
- Develop dashboards, visualizations, and reporting tools
- Prepare executive-ready findings, recommendations, presentations, and reports
- Collaborate with Member Experience Strategy and Operations Managers, Product, Operations, Data Engineering, Business Intelligence, and other stakeholders
- Help build and mature BECU’s Voice of Member program
- Promote data literacy, support strategic initiatives, and drive continuous improvement
Requirements
What you’ll need- Bachelor's degree in statistics, mathematics, economics, business analytics, or related field; Master's degree preferred
- 5 years of experience in data analysis, business intelligence, or related analytical roles
- Strong proficiency in analytical tools and programming languages (SQL, R, Python, or similar)
- Experience with workflow and analytics tools such as Alteryx or Power Automate or something similar is required
- Experience with data visualization tools (Tableau, Power BI, or similar), including developing dashboards or scorecards with clear KPIs
- Demonstrated expertise in statistical analysis and modeling techniques
- Knowledge of predictive modeling, forecasting, or experimental design is preferred
- Experience analyzing customer/member experience data and metrics; familiarity with NPS, CSAT, Voice of Member, or journey analytics is preferred
- Ability to analyze complex datasets and translate analytical findings into clear narratives, business recommendations, and prioritization insights
- Ability to present technical concepts to non-technical and leadership audiences
- Problem-solving mindset with attention to detail, data accuracy, and comfort working with qualitative and quantitative data in an environment of ambiguity
- Candidates must be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA
Benefits
Comp & perks- 401(k) Company Match (up to 3%)
- 4% annual contribution to your 401(k) by BECU
- Medical, Dental and Vision (family contributions as well)
- PTO Program + Exchange Program
- Tuition Reimbursement Program
- BECU Cares volunteer time off + donation match
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLRPythonStatistical AnalysisPredictive ModelingData VisualizationDashboard DevelopmentData Quality ManagementWorkflow AutomationAnalytical Tools
Soft Skills
Problem-SolvingAttention to DetailCommunicationCollaborationData Literacy
Tools & Technologies
TableauPower BIAlteryxPower AutomateData Governance Tools
Industry Keywords
Member ExperienceCustomer ExperienceNPSCSATJourney AnalyticsBehavioral TrendsOperational MetricsInsights DevelopmentExecutive ReportingContinuous Improvement