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Telecom Product Manager – Contact Center
Alignment HealthPosted 10/20/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSenior💰 $91,651 - $137,477 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the end-to-end product lifecycle for Telecom, with a strong focus on contact-center operations, business process optimization, and the integration of AI and automation to enhance operational efficiency. Proficient in stakeholder management, data analysis, and the development of reporting dashboards to drive performance improvements.
Highest-signal resume keywords
Product ManagementContact Center OperationsBusiness Process OptimizationData AnalysisStakeholder Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the end-to-end product lifecycle for Telecom, including roadmap development, requirements gathering, and enhancement prioritization and execution
- Assess contact-center performance and user feedback to identify improvements in workflows, capabilities, routing logic, and platform usability
- Partner with operations leaders, frontline agents, and cross-functional teams to translate business challenges into platform features and scalable solutions
- Partner on initiatives using AI, automation, and contact-center capabilities to improve operational efficiency, agent experience, and member/provider experience
- Serve as product liaison and subject matter expert between the business, IT, vendors, and implementation partners
- Drive platform design, delivery, testing, training, adoption, governance, change management, release management, and performance tracking
- Create and maintain architectural documentation, including diagrams, design decisions, and technical standards
- Develop and maintain dashboards for reporting and KPIs
- Ensure platform configuration, integrations, and workflows align with regulatory requirements and internal policies
- Evaluate emerging technologies, tools, and frameworks for innovation and modernization
- May oversee contractors; otherwise an individual contributor role
Requirements
What you’ll need- 3+ years of experience in Product Management, Business Process Optimization, or Contact Center Operations
- Direct experience working with contact-center platforms (Talkdesk)
- Experience gathering business requirements, leading implementations, and managing roadmaps or platforms end-to-end
- Must be available to work standard business hours of 8:00 AM to 5:00 PM Pacific Time (PT)
- Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field, or 4+ years of direct relevant experience can be used to replace degree requirement
- Strong understanding of contact-center operations, telephony workflows, and call routing fundamentals
- Demonstrated ability to translate business needs into product requirements, process improvements, and system capabilities
- Proficiency with data analysis and business intelligence tools (e.g., Power BI, Tableau)
- Strong communication, stakeholder management, and change-management skills
- Experience leading cross-functional initiatives and driving adoption of new tools or capabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Requirements GatheringRoadmap DevelopmentPlatform UsabilityTelephony WorkflowsCall Routing Fundamentals
Soft Skills
Strong CommunicationChange ManagementCross-Functional Leadership
Tools & Technologies
TalkdeskPower BITableau
Industry Keywords
Operational EfficiencyUser FeedbackPerformance TrackingRegulatory RequirementsArchitectural Documentation