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Senior Manager, Digital Product Management – Digital Wallets
American ExpressCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Digital Wallet architecture, APIs, and integration models while leading cross-wallet product enhancements and managing complex product questions. Possesses strong analytical skills and a customer-centric mindset to drive product decisions and improve user experiences.
Highest-signal resume keywords
Digital Product ManagementAPI UnderstandingProduct OwnershipDigital Payments ExperienceExceptional Communication Skills
About the role
Key responsibilities & impact- Serve as a cross-wallet product leader and SME, developing deep expertise in Digital Wallet architecture, APIs, integration models, and requirements
- Own and deliver cross-wallet product enhancements from prioritization and discovery through delivery and launch
- Provide product leadership for partner and market enablement, supporting governance, approvals, and complex product questions
- Lead product readiness for platform changes and migrations, assessing impacts, defining requirements, managing dependencies, and coordinating issuer migration planning, readiness, and communications
- Lead the product response to material production issues and escalations, aligning on solutions, communicating impacts and status, securing leadership decisions, and translating recurring issues into product improvements
- Drive adoption of new Digital Wallet features and capabilities by identifying adoption barriers and go-to-market opportunities
- Improve the Digital Wallet onboarding and operating model by simplifying and standardizing requirements, processes, tools, and capabilities to reduce friction and increase global scalability
- Partner with Technology, Digital Labs, Partner Enablement, wallet Product leads, issuers, and external strategic partners
Requirements
What you’ll need- 3+ years of digital product management experience, with a track record of building and launching high-impact digital products or experiences
- Demonstrated end-to-end product ownership and judgment, with the ability to independently structure ambiguous problems, develop a point of view, prioritize competing needs, and drive work through resolution
- Strong technical aptitude with the ability to understand APIs, platform architectures, service dependencies, and system integration patterns, and translate technical concepts into product decisions
- Intellectually curious and systems thinking mindset, with the ability to connect dots across partners, markets, products, and platforms and identify opportunities to simplify and scale
- Detail-oriented and analytical; adept at framing key questions, interpreting data and qualitative inputs, assessing impacts, and making informed product decisions
- Exceptional communication and relationship-building skills with the ability to simplify complex topics, develop clear recommendations, influence and align stakeholders to drive execution
- Customer and partner centric mindset with a passion for building exceptional products and services and ability to understand diverse user needs and translating them into product requirements and solutions
- Comfortable with iteration and feedback; embraces a test-and-learn approach and continuously adapts based on user insights, data, and team inputs
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems preferred
- Bachelor’s degree required
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Wallet ArchitectureProduct DevelopmentRequirements DefinitionData InterpretationSystem Integration Patterns
Soft Skills
Analytical ThinkingRelationship BuildingDetail-OrientedIntellectual CuriosityAdaptability
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
FintechConsumer TechnologyPlatform ProductsDigital EcosystemsMarket Enablement