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Senior Manager, Digital Product Management – Digital Wallets, Apple Pay
American ExpressCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital product management, with a focus on building and launching high-impact digital products. Strong ability to translate complex business, customer, and technology needs into actionable product strategies and requirements.
Highest-signal resume keywords
Digital Product ManagementEnd-To-End Product OwnershipTechnical FluencyAnalytical RigorCustomer-Centric Mindset
About the role
Key responsibilities & impact- Own the Apple Pay product strategy, roadmap, and feature backlog for the American Express Network
- Set priorities and identify opportunities for customers, issuing partners, and the business
- Drive product decisions and tradeoffs across customer and issuer value, business impact, technical complexity, partner priorities, compliance, and delivery capacity
- Lead product discovery and requirements definition for new features and capabilities
- Translate customer, partner, and business needs into clear requirements
- Work with Product Owners and Technology teams to enable development
- Drive new capabilities from concept through launch
- Partner with Product Owners, Technology, Partner Enablement, Risk, Legal, Compliance, Marketing, and other teams
- Manage dependencies, resolve issues, and coordinate go-to-market readiness
- Lead the Network product relationship with Digital Labs and Apple
- Shape joint priorities and evaluate new partner requirements and opportunities
- Measure and improve product performance using feedback, behavioral data, experimentation, and market insights
- Monitor Apple’s ecosystem, emerging technologies, customer behavior, and the competitive landscape to identify opportunities for the American Express Network
Requirements
What you’ll need- 3+ years of digital product management experience, with a track record of building and launching high-impact digital products or experiences
- Demonstrated end-to-end product ownership, leadership, and judgment
- Ability to operate in ambiguity, structure complex problems, prioritize competing needs, make decisions with imperfect information, and drive work from strategy through execution
- Strong technical fluency and experience partnering closely with engineering teams
- Ability to translate between business, customer, partner, and technology needs
- Exceptional communication and influencing skills
- Experience building relationships across organizational boundaries and collaborating with external partners
- Analytical rigor using quantitative and qualitative insights to diagnose problems, evaluate opportunities, measure performance, and inform product decisions
- Highly customer-centric mindset
- Intellectual curiosity and systems thinking
- Adaptability and a test-and-learn mindset
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems preferred
- Bachelor’s degree required
- Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyFeature Backlog ManagementRequirements DefinitionProduct DiscoveryPerformance MeasurementMarket Insights AnalysisDigital Payments ExperienceFintech KnowledgePlatform Product DevelopmentData Analysis
Soft Skills
Exceptional CommunicationInfluencing SkillsRelationship BuildingAdaptabilityIntellectual Curiosity
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Digital EcosystemsConsumer TechnologyWalletsAmerican Express NetworkComplianceRisk ManagementPartner EnablementGo-To-Market StrategyEmerging TechnologiesCustomer Behavior