American Red Cross

Associate

• Serve as project lead for regulatory procedure implementation and process improvement initiatives
• Coordinate department training, communication protocols, and national and divisional changes
• Manage suspect products, including investigation, product control, documentation, release, and final disposition
• Attend root cause meetings
• Process collections-related problems through the problem management system
• Process customer complaints, material review board processes, and supply and equipment problem deficiency reports
• Develop, implement, and monitor process and quality improvement initiatives and staff training protocols
• Ensure compliance with regulatory requirements
• Ensure training and regulatory communications documentation is accurate and timely
• Assist with internal and external inspections and evaluations
• Visit blood drives and collection sites to assess compliance and standardization
• Provide on-call support for collections processes

Associate II, Process Support

Financial Planning and Analysis

• Lead preparation, analysis, and interpretation of financial information for Real Estate and Facility departments
• Synthesize complex financial data, develop actionable insights, and deliver recommendations to senior leadership
• Drive accountability through data, analytics, and performance measurement while balancing cost management, service quality, and asset preservation
• Perform financial analysis and reporting and lead a team in doing so
• Establish, maintain, and continuously improve financial systems, processes, and procedures
• Lead the annual budget cycle for 600 facilities
• Develop multi-year forecasts and perform monthly variance-to-budget analysis
• Support capital planning and effective control environments
• Partner with centralized Real Estate, decentralized Facility Management, business units, Sustainability, and Finance stakeholders in a matrixed organization
• Evaluate emerging tools and technologies to improve financial efficiency
• Design, build, and maintain financial data models using tools such as Power BI, Power Pivot, SQL, and Python
• Analyze building-by-building expense performance, identify cost outliers, and drive cost efficiency in facility operations

Finance Manager – Real Estate, Facilities

Product Manager

• Lead Finance technology strategy, modernization, Finance-owned business systems, vendor management, data and reporting capabilities, ERP transformation, and enterprise program delivery
• Serve as a strategic bridge between Finance and IT
• Lead product management practices across shared service domains
• Partner with business and technology leaders to structure, prioritize, and transparently manage demand
• Translate stakeholder needs into product and service direction
• Guide prioritization and sequencing across project-based and operational work
• Provide leadership, coaching, and direction to teams and matrixed teams
• Monitor technology trends and emerging capabilities
• Drive EPM and ERP modernization initiatives
• Oversee system administration, configuration management, user access, release coordination, testing support, and operational governance
• Manage Finance technology vendor and partner relationships
• Support Finance data, reporting, analytics, and data governance initiatives
• Define and maintain product, platform, and service roadmaps
• Shape, assess, and prepare demand before formal intake
• Facilitate stakeholder prioritization and reconcile diverse perspectives
• Maintain transparent views of demand, priorities, and work in progress
• Establish operating policies and procedures, and develop budgets, schedules, and performance standards

Senior Director, Finance Technology Product Management

Advisor

• Oversee leave of absence programs, including FMLA, ADA, Pregnancy Worker’s Act, other mandated leave, and company leave
• Provide operational oversight of the third-party leave vendor
• Administer accommodations programs
• Serve as a subject matter expert on leave management consistent with local, state, and federal regulations
• Provide guidance on complex employee situations while ensuring compliance and consistent policy application
• Manage a high-volume caseload of leave and accommodation matters
• Facilitate the interactive process with employees, leaders, healthcare providers, and stakeholders
• Partner with the third-party leave administrator to ensure operational excellence, compliance, and a positive employee experience
• Build cross-functional partnerships with HR, Safety, Risk, Legal, and external vendors
• Implement regulatory changes, policy enhancements, and process improvements
• Analyze leave and accommodation data, metrics, and trends and provide actionable recommendations
• Resolve complex and sensitive matters through communication, conflict resolution, and influence
• Assess program performance and recommend improvements to policies, processes, and service models
• Deliver guidance, training, and consultation to leaders and HR partners
• Influence stakeholders to drive consistent leave and accommodation practices
• Provide strategic consultation, risk assessment, and recommendations related to leave management, accommodations, and employee support programs

Leave of Absence & Accommodations Advisor

Call Center Representative

• Contact blood donors by telephone using a dialer system to recruit for blood donation
• Use multiple computer systems simultaneously to target appropriate blood drives, update donor records, and record call outcomes
• Schedule appointments and provide a positive service experience to maximize donor show rates
• Follow call processes and scripting for a consistent donor experience
• Maintain daily production standards for phone calls and appointments per hour
• Develop working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
• Maintain accurate records of donors and groups contacted and appointments scheduled
• Develop new leads and implement donor recruitment programs when needed
• Respond to or transfer inbound calls to the appropriate party
• Coordinate support of community and business donor groups when needed
• Perform other related duties as assigned

Call Center Agent I

Medical Officer

• Direct medical strategy and operations for regulated cellular therapies, including policy development for cell collection, storage, and infusion
• Partner with executive leadership to expand collection footprints and optimize specialized cellular products such as CAR-T starting materials
• Support cellular services expansion through outreach, partnerships, new program development, and sales support
• Represent the medical office at institutional, regional, and national committees
• Act as primary medical liaison for biotech partners
• Provide guidance on donor eligibility, product specifications, and clinical trial alignment
• Oversee transfer of client-specific protocols from research to clinical-grade production
• Investigate and resolve donor/recipient concerns, transfusion issues, and service complaints
• Provide medical consultation in transfusion medicine, blood banking, and patient services to hospital clients
• Oversee medical aspects of regulated blood center operations, including donor management, adverse reactions, and product investigations
• Provide oversight as CLIA laboratory director for a regional immunohematology reference laboratory, as applicable
• Develop policies and procedures related to donor eligibility, component quality, and transfusion practices
• Deliver continuing medical education to internal and external audiences
• Collaborate with TCS leadership on program development, regulatory compliance, organizational knowledge, and industry partnerships

• Ensure accurate and timely review and evaluation of Collections documentation
• Take appropriate actions to control associated product as necessary
• Maintain quality and regulatory standards affecting donor and patient safety
• Provide support, development and/or leadership guidance to volunteers
• Review and correct electronic and manual donor collections operations documents
• Assist with donor and patient safety issues related to review results
• Evaluate discrepancies, conduct initial investigations, and manage suspect products
• Make corrections according to defined procedures
• Document discrepancies and forward them to staff responsible for investigation and follow-up
• Contribute to corrective actions through functional work groups and management feedback
• Contact donors, DCSC, and other internal and external customers
• Foster teamwork to enhance operational success
• Maintain confidentiality and resolve difficult situations professionally

Associate II – Document Review

• Serve as project lead for regulatory procedure implementation and process improvement initiatives
• Coordinate department training, communication protocols and in-services
• Assist with management of suspect products, including investigation, documentation, product release and final disposition
• Process collections-related problems through the problem management system
• Attend root cause meetings and visit blood drives and/or collection sites to assess compliance and standardization
• Respond to procedural questions from staff at blood drives and on call
• Process customer complaints, material review board reports, and supply and equipment problem deficiency reports
• Ensure reports are accurate, complete, clear and concise
• Develop, implement and monitor process and quality improvement initiatives
• Support internal and external inspections/evaluations and staff training protocols
• Ensure compliance with regulations and resolve regulatory issues
• Participate on cross-functional teams supporting communications, problem management and process improvement

Instructor

• Instruct American Red Cross classes for community groups at American Red Cross buildings and community or corporate sites
• Deliver Red Cross Training Services courses within current certifications
• Begin classroom setup at least 30 minutes before the scheduled class start
• Maintain, manage, store, transport, load, unload, carry, and lift assigned equipment
• Reorder necessary equipment at least monthly and maintain active supply inventories
• Clean equipment according to decontamination guidelines and report maintenance issues
• Ensure quality, consistency, and standardized course delivery
• Report violations to the Instructor Manager for quality assurance review
• Follow registration policies for unregistered students in community classes
• Commit fixed availability in Skedulo to meet territory teaching needs
• Communicate regularly with the Instructor Manager
• Submit unavailability requests, bi-monthly expense reports, weekly timecards, and required training records
• Use the issued RedCross.org corporate email for American Red Cross correspondence
• Participate in town halls, quarterly all-member virtual meetings, product updates, certification classes, and approved development training
• Perform light logistics, including restocking equipment

First Aid and CPR Instructor

Collections

• Lead the team and drive for results through excellent customer service
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
• Work as a lead/charge at mobile blood drives within the community and conduct phlebotomy
• Coach, mentor, instruct, and provide resources to blood collection staff
• Work independently with attention to detail and knowledge of daily operations
• Ensure collected blood meets regulatory requirements
• Set up and tear down equipment for mobile blood drives as part of a team

Blood Collections Team Lead – Mobiles

• Lead the mobile blood drive team and drive results through excellent customer service
• Coach, mentor, instruct, and serve as a resource for blood collection staff
• Model professionalism and compassion as an ambassador to the public
• Work as lead/charge at mobile blood drives in the community
• Conduct phlebotomy and blood collection duties
• Work independently with attention to detail and knowledge of daily operations
• Ensure collected blood meets regulatory requirements
• Set up and tear down equipment for mobile blood drives
• Work a variable schedule, including possible early mornings, late nights, weekends, holidays, and overnight travel

Customer Support

• Utilize healthcare and/or customer service skills throughout the blood collection process
• Collaborate with teammates to transport and set up equipment at collection sites
• Create a welcoming and comfortable environment for volunteer donors
• Personally connect with donors, listen to their stories, and explain the impact of donations
• Follow safety procedures while collecting lifesaving blood donations
• Ensure collected blood meets goals, regulatory requirements, and transfusion-safety standards
• Drive Red Cross vehicles as needed
• Set up and tear down equipment at donation sites
• Work variable schedules, including early mornings, late nights, weekends, and holidays
• Overnight travel may be required in some locations

Blood Collection Staff – Customer Service

Community Manager

• Serve as Community Recovery leader for the Texas Hill Country Flooding Long-Term Recovery Operation
• Implement, evaluate, design, and manage community recovery programs or services
• Act as convener, facilitative leader, and problem solver in impacted communities
• Develop and/or participate in Long Term Recovery Groups, Unmet Needs committees, and other community coalitions
• Identify and act on recovery priorities with community leaders and stakeholders
• Perform administrative, fiscal, and inventory duties supporting program operations
• Monitor program activities and develop status reports for management review
• Collect and analyze data, identify needs or improvements, and develop recommendations
• Administer program processes and recommend procedural revisions
• Support funding and proposal initiatives
• Develop and cultivate relationships with internal and external partners and organizations
• Report to the Director, National Long-Term Recovery Operations
• Travel frequently to impacted communities

Associate II, Process Support

Finance Manager – Real Estate, Facilities

Senior Director, Finance Technology Product Management

Leave of Absence & Accommodations Advisor

Call Center Agent I

Medical Officer

Associate II – Document Review

Associate II, Process Support

First Aid and CPR Instructor

Blood Collections Team Lead – Mobiles

Blood Collections Team Lead – Mobiles

Blood Collection Staff – Customer Service

Manager, Community Recovery – Temporary Disaster Employee