Aspire Software

Financial Planning and Analysis

• Prepare and coordinate Monthly Business Reviews across multiple portfolio companies, consolidating financial results and commentary for leadership.
• Track and analyze revenue trends, including new customer revenue and churn, across portfolio businesses.
• Support annual budgeting and periodic forecasting processes, reviewing submissions, challenging assumptions, and consolidating results for group leadership.
• Monitor actual performance against budget and forecast, analyze key variances, and identify risks, opportunities, and corrective actions with business unit finance teams.
• Oversee a small team responsible for bookkeeping and accounting activities across portfolio companies, reviewing work products for accuracy and completeness.
• Review and approve journal entries, reconciliations, and supporting schedules.
• Perform accounting analysis for complex transactions and non-routine matters, providing guidance on accounting treatment and financial reporting implications.
• Support external audit requests and liaise with external auditors.
• Support pre- and post-acquisition functions, including financial integration and purchase accounting.
• Support treasury management, including cash flow monitoring, liquidity planning, intercompany funding, and cash repatriation initiatives.
• Assist with group treasury processes, including cash forecasting, banking administration, payment controls, and financial institution relationships.
• Monitor cash positions and forecasted cash requirements, identifying funding needs, excess cash opportunities, and liquidity risks.
• Act as finance point of contact for portfolio company controllers and finance staff, resolving discrepancies and ensuring reporting deadlines are met.
• Maintain and streamline portfolio-wide data collection templates and processes.

Finance Business Partner

AI Engineer

• Build AI features end to end, including models or pipelines, production services, and product interfaces
• Develop forecasting and rate-recommendation logic for the auto-publish engine, including tolerance guardrails
• Build LLM-driven features such as natural-language rate explanations, conversational property-performance queries, and automated market commentary
• Develop rate-intelligence pipelines by ingesting competitor rates, cleaning third-party data, and generating reliable model signals
• Create evaluation harnesses and monitoring to detect model degradation
• Build full-stack functionality including APIs, data models, and user interfaces
• Take technical ownership of ambiguous problems, make trade-off decisions, and remain accountable for production results

AI Developer – AMP

Analyst

• Own assigned customer issues from intake through resolution, including investigation, communication, escalation, testing, documentation, and follow-up
• Conduct structured customer discovery to clarify requests, understand workflows, define technical problems, and agree on successful outcomes
• Triage software and data issues by reproducing behavior, reviewing settings, examining records, reading logs and code, and identifying root causes
• Resolve data discrepancies and determine whether broader corrections or preventive changes are needed
• Learn to read and write code, queries, dictionaries, and support utilities in Keystone's Rocket UniVerse and MultiValue environment
• Translate customer business needs into requirements, examples, acceptance criteria, and technical work for developers
• Coordinate delivery across customers, product specialists, developers, and technical resources
• Support implementations, conversions, upgrades, annual processing, testing, and customer projects
• Test software changes and integrations using realistic business scenarios
• Help customers connect Keystone applications with other systems through file exchanges, APIs, imports, exports, and related integrations
• Support solution rollout and adoption in customer environments
• Use AI-assisted tools responsibly for application learning, technical summaries, test cases, documentation, and routine technical work
• Create and maintain internal documentation, troubleshooting guides, known-issue notes, and customer-facing instructions
• Identify recurring issues and recommend software, process, training, or documentation improvements
• Turn effective solutions into repeatable support procedures, implementation checklists, test cases, utilities, or product recommendations

Technical Product Support and Implementation Analyst – KIS

Infrastructure Engineer

• Administer and improve AWS infrastructure across multiple accounts, including EC2, RDS, S3, VPC/Transit Gateway, Route 53, Elastic Beanstalk, IAM/IAM Identity Center, CloudFormation, Systems Manager, CloudWatch, and CloudTrail
• Plan and execute migrations between accounts, regions, and platforms with minimal customer disruption
• Administer SQL Server on RDS and EC2, including backup/restore, upgrades, permissions, performance troubleshooting, and migration work
• Manage Windows Server and IIS hosting, including SSL/TLS certificate lifecycle, bindings, and renewals
• Write and maintain PowerShell and AWS CLI automation for recurring operational work
• Build and maintain automated deployment processes for internal and customer-facing releases
• Maintain and extend CloudFormation templates for repeatable resource provisioning
• Investigate and resolve infrastructure incidents end to end and produce internal documentation and runbooks
• Monitor and report on cloud spend and implement savings opportunities
• Support security remediation, access reviews, and SOC 2 evidence gathering
• Interface directly with hosted customers during deployments, networking and connectivity questions, and pre-sales technical discussions
• Provide escalation support to internal teams for infrastructure-related issues
• Migrate workloads from the legacy AWS account into the Landing Zone Accelerator environment
• Optimize AWS costs through right-sizing, storage tiering, reserved capacity, resource decommissioning, anomaly detection, and budget alerting
• Improve release pipelines, including RDS SQL Server database refresh automation and configuration-encryption tooling for IIS-hosted sites
• Provision and troubleshoot hosted customer infrastructure and support infrastructure for AI products

AWS Cloud Infrastructure Engineer

Cloud Engineer

• Lead and manage two employees supporting the Health and Dental portfolio.
• Provide technical direction, coaching, work prioritization and oversight of delivery.
• Own AWS infrastructure defined and managed through infrastructure as code.
• Build and maintain CI/CD pipelines covering build, testing, security scanning and deployment.
• Operate containerized production workloads, including health checks, rolling deployments and autoscaling.
• Own backup and disaster recovery procedures, including regular restore testing.
• Configure and maintain AWS load balancers and Nginx.
• Manage access controls, IAM policies and secrets, and coordinate vulnerability remediation.
• Maintain monitoring and alerting, and lead calm, methodical incident response and troubleshooting.
• Monitor and optimize cloud spending, balancing cost, reliability, security and operational effort.
• Work with application teams to troubleshoot services, coordinate releases and address infrastructure dependencies.
• Document operational procedures, maintain technical standards and promote knowledge sharing.

Technical Lead – Cloud Infrastructure, DevOps

Data Analyst

• Establish reliable reporting and KPI infrastructure across Sales, Customer Success, Marketing, and Payments
• Improve the accuracy, structure, usability, data quality, governance, and consistency of HubSpot
• Create a clear view of the revenue funnel from lead through acquisition, onboarding, retention, expansion, and payments adoption
• Reduce manual reporting and administrative work through automation
• Build AI agents and workflows for go-to-market, reporting, research, account intelligence, data enrichment, customer insights, and internal operations
• Improve forecasting, pipeline visibility, customer segmentation, cohort analysis, and revenue analysis
• Create trusted datasets, dashboards, source-of-truth metrics, and business definitions
• Partner with Sales, Customer Success, Marketing, Payments, Finance, Product, and Engineering
• Build and maintain HubSpot workflows, properties, lifecycle stages, pipelines, reporting, and automation
• Connect HubSpot data with other business systems and datasets
• Automate lead routing, customer workflows, lifecycle management, alerts, and internal processes
• Identify and resolve data quality issues
• Document key metrics, processes, workflows, and data definitions

Administration

• Serve as a frontline point of contact for US and Canadian employees regarding enrollments, eligibility, life events, terminations, and general plan benefits
• Support internal Finance and Human Resources departments with benefits-related questions and issues
• Process new hire benefit enrollments and terminations accurately within established service-level targets
• Support day-to-day administration of retirement, medical, dental, vision, and ancillary benefits
• Maintain accurate employee data in HRIS/payroll systems, including ADP, and benefits carrier platforms
• Assist with invoice reconciliation and billing reviews across benefits carriers
• Support 401(k) administration, including data tracking and coordination with the recordkeeper
• Maintain eligibility documentation and new hire benefits materials
• Monitor and track employee leaves of absence, key dates, and benefit continuation status
• Support ad hoc projects involving acquisitions, system changes, audits, and other team initiatives

Administrateur des avantages sociaux

Solutions Engineer

• Proactively identify complex, high-impact, aging or repeatedly escalated cases.
• Take end-to-end ownership of difficult issues, from diagnosis through resolution and follow-up.
• Clear the critical aged backlog and bridge Support, Sales, Professional Services, Customer Success, Product and Engineering.
• Communicate clearly with customers through sensitive, ambiguous or technically complex situations.
• Analyse recurring and high-impact issues to find root causes.
• Drive underlying fixes with Product and Engineering to remove whole classes of problems.
• Provide structured, evidence-based customer-case feedback into the product roadmap.
• Develop workflows, internal tools, AI-assisted processes, routing rules and self-service solutions.
• Deliver enterprise-grade solutions for complex, high-value customers.
• Partner with AI and automation engineering to improve diagnostics, tooling and resolution paths.
• Validate that automations improve customer outcomes.
• Create reusable playbooks, decision trees and knowledge-based content.
• Coach the team on new issue types and tools.
• Track recurring themes and systemic risks and communicate them to leadership.
• Measure improvements in resolution time, repeat contacts, escalations, CSAT and ticket volume.
• Maintain a prioritised backlog of automation and improvement opportunities.

Senior Solutions Engineer

Business Development Rep

• Identify, target and engage prospective clients.
• Build and maintain a strong sales pipeline through outreach, networking, referrals, and market research.
• Follow up on inbound leads and manage early-stage engagement.
• Conduct discovery calls to understand customer requirements and challenges.
• Present software suites of solutions, including product demos where needed.
• Prepare proposals, commercial models, and pricing submissions and complete tenders.
• Work with the Managing Director to improve opportunities through contract signature.
• Develop long-term relationships with new customers.
• Identify upselling or cross-selling opportunities.
• Represent company at industry events, webinars, and meetings.
• Stay updated on market changes in regulation and competitive dynamics.
• Feed back market intelligence and client insights to help shape product development.

Business Development Manager

Account Executive

• Win new restaurant customers from first visit to signed agreement
• Find restaurants through outbound outreach, networking and on-site visits
• Meet owners and general managers in person and demonstrate Sadie during restaurant calls
• Scope restaurant needs, write proposals, negotiate terms and secure signed agreements
• Qualify opportunities and identify unsuitable prospects early
• Build a self-generated pipeline by planning territories, visiting restaurants and following up
• Meet monthly and quarterly sales targets
• Maintain accurate opportunity stages, values and close dates in HubSpot
• Attend local industry events, restaurant meetups and trade shows
• Convert event conversations into meetings
• Provide onboarding and customer success with written records of promises, owner expectations and potential risks
• Own new restaurant business across the assigned geography and forecast

Full-stack Engineer

• Serve as the team's technical anchor and tech lead
• Define technical targets and architecture rules
• Understand and challenge story requirements
• Advise the team on technology best practices
• Review code and test features developed by peers
• Communicate technical blockers before they become emergencies
• Design and deliver robust end-to-end technical solutions
• Write automated tests
• Use AI tools daily
• Deploy the software the team builds
• Contribute to deployment pipelines and consider access and customer data during solution design
• Work remotely or from the office according to preference
• Attend occasional team activities at the Trois-Rivières office

Senior Software Developer

Accounting Manager

• Support the month-end and year-end close processes
• Prepare and maintain account reconciliations and investigate discrepancies
• Review financial transactions for accuracy, completeness, and proper classification
• Support the Finance team with reporting, audits, and other accounting-related projects
• Maintain accurate and organized accounting records and documentation
• Assist with audits and provide supporting documentation as required
• Collaborate with internal teams to resolve accounting and financial issues
• Perform bank reconciliations and post incoming payments/transactions accurately and timely
• Reconcile customer accounts and investigate payment discrepancies
• Assist with collections activities and communicate professionally with customers regarding outstanding balances
• Assist with monthly accounts receivable reconciliations and reporting
• Ensure invoices and payment documentation are properly filed and maintained
• Perform ad hoc analysis and other accounting-related duties as required

Accounting Analyst

• Win new restaurant customers from first visit to signed agreement
• Find restaurants through outbound outreach, networking and on-site visits
• Meet restaurant owners and general managers in person and demonstrate Sadie
• Scope restaurant needs, write proposals, negotiate terms and secure signed agreements
• Qualify opportunities and identify unsuitable deals early
• Build a pipeline across the territory through outreach, networking, neighbourhood planning and follow-up
• Meet monthly and quarterly sales targets
• Maintain accurate HubSpot opportunity stages, values and close dates
• Attend local industry events, restaurant meetups and trade shows
• Convert event conversations into meetings
• Provide onboarding and customer success with written records of promises, owner expectations and risks
• Use AI to research restaurants, prepare demos, draft proposals and follow-ups, and plan the territory
• Own the sales forecast and decide where to focus time and which deals to pursue within agreed pricing and terms

• Take BluSynq into new markets outside DockMaster’s existing marina customer base
• Partner daily with an SDR to define target criteria, review ZoomInfo and LinkedIn lists, listen to calls and improve outreach
• Accept, qualify or reject booked meetings and provide same-day feedback
• Self-source pipeline through phone, email, LinkedIn and occasional trade shows
• Research accounts before calls and learn new industry terminology
• Log every customer touch in HubSpot with vertical and lead-source tags
• Own deals from first meeting through signature, including forecasting, follow-up and outcome
• Run discovery calls using the qualification framework
• Deliver BluSynq demos focused on time savings and revenue capture
• Build and send proposals, handle standard objections and close deals
• Hand new customers to Onboarding and Customer Success
• Report on vertical tests, objections, competitive mentions and pricing feedback
• Participate in weekly 1:1s with performance numbers and recorded calls
• Meet ramp milestones, activity targets, pipeline coverage and quota expectations
• Conduct 8–10 discovery calls per week at full ramp and approximately 25 quality outbound touches per day

Junior Account Executive, New Markets

Implementation Specialist

• Support client implementations end-to-end, from translating requirements into configured solutions to building and testing data pipelines and assisting with go-live and post-launch support
• Collaborate with Product, Engineering, Customer Success, and Professional Services teams
• Work under the guidance of Senior Implementation Specialists and Solution Architects
• Participate in regular mentorship and code/configuration reviews from senior team members