Aspire Software

Full-stack Engineer

• Design, build, and maintain features across the Keystone PACS platform
• Work with DICOM data and imaging workflows, including storage, transfer, viewing, and reporting
• Build and support integrations with imaging modalities and practice management systems
• Design services focused on high availability, scalability, performance, and observability
• Take end-to-end ownership of quality, testing, and production readiness
• Write clean, well-documented code and participate in code and design reviews
• Build prototypes and proofs of concept to evaluate new technologies
• Work with the Support team to identify and fix performance, scalability, and production issues
• Collaborate with Product and Support to translate client needs into solutions

Software Developer, Medical Imaging

Support Engineer

• Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly
• Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing
• Support installations, upgrades, and integrations with imaging modalities and practice management systems
• Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security
• Manage user accounts, permissions, and access
• Document and track every issue in the ticketing system, and write clear knowledge base articles
• Train clients on Keystone features, new releases, and best practices
• Escalate complex issues to Development and follow through to resolution
• Participate in an after-hours / on-call rotation for emergency support
• Share recurring issues and client feedback to help improve the product

Technical Support Representative

Customer Support

• Lead, mentor, and develop a team of Customer Support Specialists
• Conduct regular coaching sessions, ticket reviews, and performance evaluations
• Foster a culture of customer obsession, collaboration, and continuous improvement
• Define and monitor support KPIs, including response time, resolution time, CSAT, and escalation rates
• Build scalable team processes as the customer base grows
• Oversee daily support operations across phone, email, and ticketing channels
• Ensure fast and effective resolution of customer issues
• Act as the escalation point for complex or high-impact customer cases
• Ensure support interactions are documented and tracked within the support system
• Help dental clinics maximize the value of the Dentitek platform
• Partner with Customer Success to improve retention and adoption
• Implement and manage AI-assisted support tools
• Assist in designing and customizing AI agents and ensuring successful deployment
• Identify repetitive workflows for AI or process automation
• Measure automation productivity and support-efficiency gains
• Build and maintain a knowledge base and internal troubleshooting documentation
• Analyze ticket trends to identify product issues, recurring bugs, and training gaps
• Collaborate with Product and Engineering to improve product usability and reliability
• Create training materials and best practices for customers and internal teams
• Support the onboarding of new clinics to Dentitek alongside the Implementation and Training teams
• Escalate technical issues and investigate system behavior with Engineering
• Provide structured product feedback based on customer issues and feature requests

Customer Support Supervisor

Sales

• Prospect and generate new business through outbound calls, email, events, and partner channels
• Run discovery conversations to understand veterinary practices’ needs, imaging workflows, and technical environments
• Advise clients on technical requirements and recommend appropriate computer and hardware configurations
• Deliver product demonstrations of the Keystone PACS software suite by web and in person
• Manage the full sales cycle, including proposals, negotiation, and closing
• Build and maintain a healthy pipeline and meet or exceed monthly and quarterly targets
• Travel to veterinary trade shows and meet prospective and current clients
• Monitor market trends and share recommendations with internal teams
• Partner with Client Success for smooth handoffs and share market feedback with Product
• Keep pipeline, activity, and forecasts up to date in the CRM

Sales Representative

Représentant(e) du soutien technique – Technical Support Representative

Customer Success Manager

• Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
• Lead onboarding and training so new clients are up and running quickly and confidently
• Run regular check-ins and account reviews to understand client goals and drive product adoption
• Monitor account health, flag risks early, and take action to protect renewals and prevent churn
• Identify upsell and expansion opportunities and partner with Sales to close them
• Work closely with Technical Support and Product to resolve issues and share client feedback
• Keep accurate account records and notes in the CRM

Client Success Representative

Application Support

• Create, configure, and program client proposals, contracts, reports, and other custom documents using WeSuite's Document Editor and related technologies
• Translate project scope, specifications, examples, and client requirements into technically accurate document solutions
• Review visual presentation, data accuracy, calculations, conditional logic, and overall document quality
• Test document output using multiple scenarios within WeSuite applications
• Troubleshoot data, configuration, and application issues and determine root causes
• Document software defects and technical findings for escalation to Quality Assurance or Development
• Use AI assistance to generate or improve code, automate repetitive tasks, and improve delivery speed and quality
• Identify automation opportunities and develop reusable solutions
• Develop standards and best practices for future document projects
• Work with Project Managers on estimates, status updates, and risk identification
• Support Project Managers during client meetings requiring deeper technical expertise
• Assist Client Support with document-related issue investigation and resolution
• Collaborate with Quality Assurance, Development, and other resources
• Develop and maintain expert-level knowledge of WeSuite software, configuration, document capabilities, data structures, tools, and related systems
• Create internal technical documentation and Knowledge Base content

Software Application Support

Account Executive

• Own the full sales cycle from prospecting and qualification through demo, negotiation, and close
• Identify and develop prospective service provider customers
• Build pipeline through cold calling, email, social outreach, networking, and creative prospecting
• Lead discovery conversations to understand prospects' businesses, workflows, pain points, and growth goals
• Demonstrate how Dispatch improves field operations, customer experience, visibility, and efficiency
• Build relationships with business owners, operators, and key decision-makers
• Navigate questions and objections and create urgency around business challenges
• Maintain an accurate pipeline and move opportunities toward decisions
• Partner with Sales, Marketing, Customer Success, and Product to share market feedback and improve sales execution
• Refine messaging, processes, and tactics for the Service Provider sales motion
• Complete sales training and onboarding
• Learn the service industry and Dispatch's solutions
• Build a territory and prospecting strategy
• Achieve activity, conversation, and new business targets
• Build relationships within the Service Provider market and represent Dispatch in customer meetings and industry conversations

SMB Account Executive

Performance Marketing

• Own demand generation for Dispatch and Youreka
• Reshape marketing strategy for the company and its products
• Own the Business Development Representative team's strategy and targets
• Assess marketing focus across paid acquisition, lifecycle/email, organic, and other channels
• Own the marketing automation and CRM stack
• Generate and manage a measurable pipeline in partnership with sales
• Identify converting segments, use cases, and messages through testing and analysis
• Sharpen demand-generation targeting and messaging
• Share findings with Product Marketing to inform positioning
• Build a content engine covering website copy, case studies, and thought leadership
• Lead BDR strategy and targets with the existing Lead BDR
• Manage an existing marketing team resource and help define future roles
• Diagnose marketing channel mix and prioritize investment
• Establish processes, reporting, and KPIs
• Build a functioning marketing engine across team, tools, and process
• Define data-backed marketing investment priorities and measurable pipeline/revenue contribution
• Develop product positioning and messaging and support major product launches and market expansions
• Report directly to the CEO

Director, Demand Generation

• Provide Level 2 and 3 customer support for deployment and usage-related software issues
• Resolve and troubleshoot software problems using custom internal ticketing tools
• Collaborate with development and QA teams on issue resolution
• Author and maintain knowledge base articles on common service issues
• Manage multiple support projects with attention to detail
• Communicate effectively with customers and internal teams
• Support customers and resellers deploying document and content management solutions
• Gain hands-on experience with Microsoft .Net-based technologies

Software Support Specialist

SDET

• Build and own a full suite of automated tests in Cypress, starting with regression coverage.
• Automate as much of the current manual QA and regression process as possible.
• Use AI tooling to write, maintain, and triage tests faster, and find new places it can speed testing up.
• Keep the framework and CI test runs fast, stable, and easy for developers to contribute to.
• Define test coverage with the team's developers and product manager from requirements, before code is written.
• Run tests, report defects, and work with developers to resolve them.
• Report on coverage, quality, and stability, and share testing practices with QA on other teams.

Software Development Engineer in Test, SDET

• Win new restaurant customers from first visit to signed agreement.
• Find restaurants through outbound outreach, networking and on-site visits.
• Meet owners and general managers in person, understand their phone-handling challenges, and demonstrate Sadie.
• Scope customer needs, write proposals, negotiate terms and obtain signed agreements.
• Qualify opportunities early and move on from unsuitable deals.
• Build a territory pipeline by planning neighbourhoods and restaurant groups, conducting visits and following up.
• Meet monthly and quarterly sales targets and maintain an accurate, defensible forecast.
• Keep opportunity stage, value and close date accurate in HubSpot.
• Attend local industry events, restaurant meetups and trade shows; convert conversations into meetings.
• Provide onboarding and customer success with a written handover covering promises, owner expectations and risks.
• Use AI to research restaurants, prepare demos, draft proposals and follow-ups, and plan the territory.
• Decide where to spend time and which deals to pursue within agreed pricing and terms.

Financial Planning and Analysis

• Prepare and coordinate Monthly Business Reviews across multiple portfolio companies, consolidating financial results and commentary for leadership.
• Track and analyze revenue trends, including new customer revenue and churn, across portfolio businesses.
• Support annual budgeting and periodic forecasting processes, reviewing submissions, challenging assumptions, and consolidating results for group leadership.
• Monitor actual performance against budget and forecast, analyze key variances, and identify risks, opportunities, and corrective actions with business unit finance teams.
• Oversee a small team responsible for bookkeeping and accounting activities across portfolio companies, reviewing work products for accuracy and completeness.
• Review and approve journal entries, reconciliations, and supporting schedules.
• Perform accounting analysis for complex transactions and non-routine matters, providing guidance on accounting treatment and financial reporting implications.
• Support external audit requests and liaise with external auditors.
• Support pre- and post-acquisition functions, including financial integration and purchase accounting.
• Support treasury management, including cash flow monitoring, liquidity planning, intercompany funding, and cash repatriation initiatives.
• Assist with group treasury processes, including cash forecasting, banking administration, payment controls, and financial institution relationships.
• Monitor cash positions and forecasted cash requirements, identifying funding needs, excess cash opportunities, and liquidity risks.
• Act as finance point of contact for portfolio company controllers and finance staff, resolving discrepancies and ensuring reporting deadlines are met.
• Maintain and streamline portfolio-wide data collection templates and processes.

Finance Business Partner

• Win new restaurant customers from first visit to signed agreement
• Find restaurants through outbound outreach, networking and on-site visits
• Meet owners and demonstrate Sadie on their own calls
• Scope restaurant needs, write proposals, negotiate terms and secure signed agreements
• Qualify opportunities and move on from unsuitable deals
• Build a territory pipeline by planning neighbourhoods and restaurant groups, conducting walk-ins and following up
• Meet monthly and quarterly sales targets
• Maintain accurate opportunity stages, values and close dates in HubSpot
• Attend local industry events, restaurant meetups and trade shows; convert conversations into meetings
• Hand accounts over to onboarding and customer success with written records of promises, expectations and risks
• Research restaurants, prepare demos, draft proposals and follow-ups, and plan territory using AI
• Own the forecast and decide how to allocate time and which deals to pursue within agreed pricing and terms