Aspire Software

Marketing

• Own the end-to-end product marketing strategy, including market research, competitive intelligence, customer insights, and positioning.
• Lead go-to-market planning and execution for new product launches, major feature updates, and EHSQ product expansions.
• Partner with Product, R&D, and UX to inform feature prioritization and provide usability and customer-feedback-driven recommendations.
• Build and refine messaging architecture for EHSQ products, including environmental compliance tools, incident management, audits/inspections, and quality workflows.
• Create sales enablement collateral, including playbooks, demo scripts, one-pagers, pitch decks, and objection-handling assets.
• Develop product-focused content such as technical explainers, demo videos, workflows, use case guides, and industry-specific value propositions.
• Support partner programs and cross-sell strategies across TAG’s portfolio companies.
• Execute multi-channel product marketing campaigns across email, paid ads, LinkedIn, and web.
• Analyze performance metrics and optimize product marketing effectiveness.
• Represent EHSQ user needs, industry regulations, and operational realities internally.
• Develop and execute integrated multi-channel campaigns to generate qualified pipeline and support revenue growth.
• Define, track, and optimize marketing KPIs, including MQLs, SQLs, conversion rates, pipeline contribution, and campaign ROI.
• Perform other related duties as required.

Senior Marketing Manager – EHSQ

Full-stack Engineer

• Design and develop backend services using .NET 9 and C#, alongside frontend functionality using Vue.js or similar JavaScript frameworks
• Take technical ownership of significant pieces of larger projects, from design through development, testing, and delivery
• Break down work so it can be clearly shared across a small group of developers
• Build secure, reliable software for customers in security- and reliability-critical industries
• Apply domain-driven design and microservices principles to product problems
• Design and optimize relational databases, including Microsoft SQL
• Build and maintain REST APIs, asynchronous messaging, and distributed systems
• Identify technical blockers early and work with the team to find practical solutions
• Lead code reviews and maintain standards for quality, security, performance, and maintainability
• Use AI development tools such as GitHub Copilot and Claude in the day-to-day workflow
• Contribute to AI functionality built into Vocantas products
• Evaluate models and approaches based on performance, cost, reliability, and the problem being solved
• Collaborate with Product, QA, and other developers to turn requirements into working software
• Work closely with junior developers by sharing experience, reviewing work, and helping them think through technical problems

Senior Software Developer

QA Automation Engineer

• Set the automation & AI roadmap for Operations — prioritizing opportunities with the Director and the two other Leads by impact
• Map processes end-to-end and identify where automation or AI fits
• Build automations personally using API integrations across HubSpot, Zendesk, and internal tools; PowerShell/Python scripts; scheduled jobs; and native workflows
• Automate installations through scripted, templated, repeatable provisioning
• Advance the existing AI Tier 1 support layer by improving resolution/deflection, tuning routing, and extending coverage for the new web PMS
• Apply AI to ticket triage/classification, data cleanup, drafting, and agent-style task automation using LLM tools such as Claude
• Own data and reporting to show time saved, faster cycle times, and fewer errors
• Work safely using dry-runs, staging, idempotency, documentation, and clean handoff to IT for production
• Establish reusable patterns and lightweight governance for reliable, maintainable automations
• Deliver largely self-running onboarding and installations, improved AI support resolution and routing, reliable integrations, and measurable reductions in manual Operations work

AI Automation Engineer

Account Executive

• Sell BluSynq, an AI-powered agent for front-desk operations, in new markets outside DockMaster’s existing marina customer base
• Work with a dedicated SDR to define target accounts, review prospect lists, listen to calls and improve meeting quality
• Accept, qualify or reject booked meetings against agreed criteria and provide same-day feedback
• Self-source pipeline through phone, email, LinkedIn and occasional trade shows
• Research accounts before calls and learn the vocabulary of new industries
• Log all sales activity in HubSpot, tagged by vertical and lead source
• Own deals from first meeting through discovery, demo, proposal, negotiation, close and signature
• Run discovery calls focused on missed calls, after-hours bookings and staff time lost to the phone
• Deliver BluSynq demos and connect product value to time savings and captured revenue
• Hand new customers to Onboarding and Customer Success with the necessary context
• Report on tested verticals, objections, competitive mentions, pricing pushback and market response
• Participate in weekly coaching and improve based on activity numbers and recorded calls
• Achieve ramp milestones including demo certification, outbound activity, qualified pipeline, first closed deal, quota carrying and accurate forecasting
• Conduct 8–10 discovery calls per week at full ramp and approximately 25 quality outbound touches per day
• Maintain 3x pipeline coverage, agreed self-sourced pipeline contribution and high CRM data quality

Junior Account Executive, New Markets

• Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications.
• Lead technical discovery for complex requests by examining customer workflows, data, existing systems, constraints, and success criteria.
• Own technical delivery from prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption.
• Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes.
• Design and build integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods.
• Develop modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations.
• Make tradeoffs among scope, speed, quality, maintainability, and customer impact; identify risks and blockers early.
• Work with product and support staff and, at times, customers to understand business needs and create technical solutions.
• Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs.
• Review production issues, determine root causes, implement durable fixes, and communicate technical findings to non-developers.
• Use AI-assisted development tools responsibly for investigation, code comprehension, prototyping, documentation, and testing while validating accuracy and security.
• Document code, integrations, data structures, and operating procedures.
• Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks.
• Bring field feedback to product and development discussions to influence application priorities and roadmaps.
• Provide technical guidance and collaborate with developers and analysts on design, testing, deployment, and support.

Intermediate Software Developer – KIS

Call Center Representative

• Direct, administer and control the day-to-day operations and activities of the assigned team/customer account.
• Ensure compliance with new and existing guidelines and procedures to provide high quality service and outstanding customer care.
• Promote the implementation and delivery of company initiatives and strategies, including partnering with Dev to ensure successful deployments.
• Provide ongoing feedback through coaching, corrective action plans, performance evaluations and SMART goals.
• Meet or exceed queue performance objectives to optimize the customer experience.
• Promote and foster a positive work environment by encouraging communication and collaboration.
• Ensure effective communication within the Center and with key external stakeholders.
• Drive operational improvements by identifying and implementing opportunities.
• Partner with Account Management to improve customer experience and reduce churn.
• Collaborate with HR to maximize recruitment strategy and manage staffing requirements.
• Support and assist in recruitment and onboarding, including suggesting refinements.
• Participate in existing or potential client meetings where required.

Manager, Contact Center Operations

Artificial Intelligence

• Plan, launch, and manage digital advertising campaigns across LinkedIn, Google, email, and other B2B channels
• Track performance metrics and provide clear reporting
• Coordinate campaign timelines, assets, and approvals across internal stakeholders
• Create and maintain one-pagers, slide decks, brochures, case studies, and website content
• Write copy for ads, landing pages, emails, and sales enablement materials
• Adapt technical or complex subject matter into customer-facing messaging
• Design visual assets for digital campaigns, presentations, conferences, and social channels
• Maintain brand consistency and improve brand guidelines as needed
• Support planning and execution of conferences and trade shows
• Coordinate booth, signage, printed material, and giveaway logistics
• Assist with pre-event promotion and post-event follow-up campaigns
• Maintain organized project plans, asset libraries, and campaign calendars
• Manage multiple initiatives simultaneously
• Proactively identify and address gaps, delays, and quality issues

AI Marketing Specialist – Spécialiste en marketing IA

Backend Engineer

• Build and improve features and services in .NET/C#
• Incrementally modernize legacy components by identifying outdated patterns and proposing practical refactoring
• Evaluate user workflows and interfaces and reduce friction
• Write and maintain automated tests, including end-to-end and unit tests
• Contribute to the LLM workflow engine by improving prompts, workflows, and data-processing logic
• Integrate APIs, messaging, and third-party services
• Take initiative to solve problems and drive them to completion
• Share context early and keep the team informed
• Shape the platform's evolution toward cloud delivery

Intermediate .NET/C# Developer

Technical Product Manager

• Define and maintain the product vision, strategy, and roadmap
• Own backlog prioritization and requirements management
• Serve as the primary liaison between executive leadership, customers, operations, and engineering
• Translate business needs into actionable user stories and technical requirements
• Participate in architecture, integration, API, and solution design discussions
• Support sprint planning, backlog refinement, and release management
• Assist with technical analysis, troubleshooting, and proof-of-concept efforts
• Drive customer feedback collection and support ticket analysis for continuous product improvement
• Own product strategy, stakeholder engagement, prioritization, and roadmap execution for the development organization
• Contribute to technical documentation and product development success
• Balance strategic thinking with technical depth and drive product excellence from concept through delivery

Technical Product Manager – Healthcare Technology Platform

Project Manager

• Manage and resolve customer support and escalation issues
• Handle ad-hoc operational requests and escalations
• Line-manage a small team, including 1:1s, unblocking issues, and approvals
• Monitor and maintain oversight of key business KPIs
• Lead or participate in weekly management meetings with leadership, including weekly reporting
• Prepare and distribute the Friday weekly executive report
• Conduct AR Aging Review
• Produce churn reporting
• Conduct VBS review
• Oversee RW+ implementation and migration
• Manage the RW Legacy sunset process
• Oversee HubSpot implementation across Salesforce, TeamSupport, Intercom, and RW+
• Manage the ValBill project
• Support webinars and marketing email initiatives
• Produce ad-hoc KPI reporting
• Support ValPay Capital initiatives

Operations/Project Manager

Customer Success Manager

• Serve as the primary point of contact and trusted advisor for assigned customers
• Develop strong, long-term customer relationships at operational and executive levels
• Conduct regular business reviews to monitor adoption, performance, and value realization
• Drive customer satisfaction and NPS performance
• Ensure timely renewals and proactively mitigate retention risks
• Monitor customer health scores and improve engagement
• Identify value expansion opportunities within existing accounts
• Collaborate with Sales teams on relevant solutions and services
• Meet and exceed revenue expansion targets
• Build expertise in products and customer use cases
• Understand customer workflows, operational challenges, and business objectives
• Gather customer requirements and translate them into PRD documentation
• Work with Product Managers and Development teams to prioritize and implement enhancements
• Advocate for customers internally
• Manage onboarding, training, and adoption programs
• Track usage, adoption, NPS, renewal performance, and revenue expansion KPIs
• Maintain accurate customer records in CRM and customer success tools
• Collaborate with Support, Product, Sales, and Engineering teams
• Communicate customer insights, trends, and risks to leadership

• Design, develop, and maintain scalable data pipelines and ETL/ELT processes
• Build and optimize data models, warehouses, and data lakes for business and product analytics
• Partner with cross-functional stakeholders to understand data needs and deliver actionable solutions
• Ensure data quality, integrity, governance, and observability across all systems
• Improve the performance, reliability, and scalability of the data platform
• Support real-time and batch data processing requirements
• Develop and maintain documentation, standards, and best practices for data engineering
• Collaborate with software engineers to integrate data solutions into customer-facing products and internal systems
• Design, build, and maintain scalable data infrastructure supporting analytics, reporting, product development, and operational decision-making

Senior Software Developer – H&L

AI Engineer

• Design and deploy AI agents supporting support triage, internal workflow automation, sales support, onboarding, knowledge handling, reporting and analysis
• Build agents and workflows integrating with CRM, ERP, internal tools, SaaS platforms and APIs
• Use multi-step workflows, tool-using agents, decision logic and orchestration patterns
• Move ideas rapidly from pilot to production while maintaining quality and reliability standards
• Design AI agents and workflow automations supporting PDLC activities including requirements drafting, backlog preparation, technical research, code generation, test generation, documentation, defect triage, release support and post-release analysis
• Convert repetitive PDLC tasks into scalable AI-assisted workflows using Jira, Confluence, GitHub, service platforms and internal systems
• Partner with Product, Engineering, QA, Support and other stakeholders to pilot, refine and scale workflows
• Identify and redesign high-value automation opportunities with functional leaders and operators
• Establish human-agent divisions of labor, review points, escalation paths, auditability, fallback handling and quality controls
• Work within approved tooling, data, security and agent design standards
• Establish monitoring, fallback handling, escalation logic, prompt and workflow controls and human review mechanisms
• Test workflows with real users and operational scenarios before scaling
• Measure agent quality, workflow success, containment, handoff quality and operational value
• Improve workflows using usage data, user feedback and service outcomes
• Support rollout and adoption, document new ways of working and train users
• Contribute reusable prompts, components, patterns and playbooks to the central AI capability
• Collaborate across Product, Engineering, Support, Sales and Professional Services
• Prioritize use cases based on measurable business value, feasibility and operational readiness
• Support value tracking, reporting and continuous learning across initiatives

AI Developer

Customer Support

• Answer client support issues via phone, connected session, and email
• Troubleshoot bugs, resolve problems, and provide root cause analysis
• Record issues using designated software tools, complete next steps, and follow through resolutions
• Provide technical expertise and communicate effectively with clients
• Collaborate with Quality Assurance, Development, Account Management, team members, and management
• Identify potential issues proactively and propose improvements
• Build SQL queries for data analysis
• Write and optimize in-application SQL statements and queries
• Generate and interpret data results to resolve issues accurately and quickly
• Control data quality and provide remedial actions
• Assist with product provisioning, installation, and maintenance
• Create, program, deploy, and test client documents within the software application
• Prepare documentation and write client-facing Knowledge Base articles
• Handle database upgrades, backups, recovery, and migration
• Perform application and database testing
• Become expert in configuring and using WeSuite software and supporting tools and systems
• Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals

Customer Support Specialist

Growth Marketing

• Own the website, landing pages, blog, social and paid ads across RepairQ and ServiceManager
• Maintain distinct voices for RepairQ, targeting repair retailers, and ServiceManager, targeting OEMs, 3PLs and depots
• Provide first response to inbound leads and route each lead to the appropriate person quickly
• Build outbound assets and copy variants for the sales team and iterate based on reply performance
• Report on funnel metrics including sessions, form fills, reply rates and leads progressing to opportunities
• Continuously automate marketing workflows and report monthly on tasks removed from the manual workload
• Collaborate with product, engineering and customer success managers to create short customer-facing release videos explaining product improvements and their value
• Work within positioning, category naming and ICP defined by the Managing Director, while owning market execution and feedback