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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading ServiceNow projects, including design, implementation, and support of scalable solutions. Proficient in DevOps practices, team management, and stakeholder engagement to drive project success and innovation.
Highest-signal resume keywords
ServiceNow Project ManagementJava DevelopmentDevOps ImplementationMicroservices ArchitectureServiceNow Implementation Specialist Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the overall roadmap and execution for ServiceNow projects, ensuring timely, high-quality delivery
- Lead the design, implementation, and support of scalable ServiceNow solutions and workflows
- Oversee ServiceNow custom development, scripting, debugging, troubleshooting, and high-availability deployments
- Ensure robust workflow management, business rules, and adherence to ServiceNow best practices
- Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and microservices integration with Kubernetes
- Optimize the performance, scalability, and security of ServiceNow environments
- Serve as the escalation point for critical incidents, troubleshooting, problem resolution, and platform debugging
- Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals
- Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives
- Manage projects effectively through KPIs
- Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations
- Foster innovation, continuous improvement, collaboration, ownership, and accountability across cross-functional teams
- Build a collaborative and inclusive work environment to attract and retain top talent
- Communicate with executive leadership, providing regular updates on project progress, risks, and opportunities
Requirements
What you’ll need- Bachelor’s degree in computer science, Information Technology, or a related field
- 12+ years of experience in software development
- At least 3 years in a leadership role managing ServiceNow development and support programs
- In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
- Strong development skills in Java and JavaScript
- Experience with DevOps implementation, Git, CI/CD pipelines, automation, and Kubernetes
- Microservices architecture design and deployment experience in distributed systems
- Proficiency in Unix Shell Scripting for systems integration and automation
- Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
- Strong stakeholder engagement, communication, and influencing abilities
- ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications strongly preferred
- Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus
- Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
Benefits
Comp & perks- Equal employment opportunity
- Reasonable accommodations for qualified individuals with disabilities
- Fair chance hiring; background check initiated only after an offer is made
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Custom DevelopmentJavaJavaScriptUnix Shell ScriptingCI/CD PipelinesKubernetesIntegrationHubITSMITOMCSM
Soft Skills
LeadershipStakeholder EngagementCommunicationCollaborationProblem Resolution
Tools & Technologies
GitApache SparkAutomation ToolsServiceNowDistributed Systems
Certifications & Qualifications
ServiceNow Implementation SpecialistServiceNow Technical ArchitectDevOps CertificationJava CertificationKubernetes Certification
Industry Keywords
Workflow ManagementBusiness RulesHigh-Availability DeploymentsContinuous ImprovementBig Data Integrations