Bank of America

DevOps Engineer

• Partner with engineering and technology leaders to define objective reliability goals for services
• Design observability solutions through instrumentation and dashboards
• Identify root causes of complex and high-impact issues
• Partner with cross-functional teams to deliver sustainable design patterns
• Drive early adoption of non-functional production support requirements
• Automate services to improve reliability and efficiency
• Serve as a senior technical authority for GCP platform reliability, resiliency, observability, automation, and production readiness
• Design and implement reliability patterns for Azure landing zones, private networking, DNS, firewalls, regional resiliency, service health checks, and workload onboarding
• Lead platform reliability initiatives including secondary-region readiness, ingress/egress observability, DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automation
• Define and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting
• Develop Terraform modules, automation frameworks, and CI/CD patterns
• Drive observability improvements using Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring tools
• Identify reliability risks and translate them into roadmaps, remediation plans, automation opportunities, and operational controls
• Lead technical investigations for major incidents, recurring problems, platform defects, and service degradation
• Partner with security and governance teams on IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness
• Provide technical design input for new Azure services and workloads before production adoption
• Mentor SRE engineers and establish standards for runbooks, dashboards, health checks, problem records, post-incident reviews, and production-readiness gates
• Visualize production support metrics for operational readiness and SRE teams
• Develop software solutions and processes to eliminate toil
• Create error budget policies and recommend code optimizations, instrumentation, and logging to improve reliability visibility
• Plan for capacity bottlenecks, vulnerabilities, error rates, and reliability improvements
• Assess monitoring for new changes and enhance application and system monitoring designs
• Serve as a subject matter expert in incident triage, failure scenario modeling, and complex problem management investigations
• Collaborate with Development and Infrastructure teams to develop SLIs and SLOs

Senior Site Reliability Engineer

Banker

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients with solutions aligned to their financial goals
• Execute the bank's risk culture and pursue operational excellence
• Build client relationships to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and network
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Relationship Banker

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Grow business knowledge and network by partnering with small business, lending, and investment experts
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Data Analyst

• Support analytical work efforts for projects within a Line of Business or business discipline
• Extract client and performance data using SQL, SAS, Python, or Spark/Scala
• Apply relational and non-relational database knowledge across on-premise and off-premise hybrid platforms
• Connect, integrate, transform, and validate data from multiple internal and external sources
• Perform quantitative analysis on customer, transaction, client, and performance data
• Research data sources and execute established analytical methodologies according to requirements and timelines
• Identify trends, answer business questions, and provide actionable insights for business partners and leaders
• Communicate complex analytical findings through presentations, reports, dashboards, and business communications using PowerPoint, Word, Excel, and Tableau
• Conduct quality assurance and validation reviews; identify and escalate data inconsistencies, gaps, and issues
• Follow governance, documentation, workflow, quality-control, auditability, business continuity, and regulatory compliance standards
• Collaborate with business partners, analysts, supervisors, managers, and technology teams

Client Quantitative Analyst I

Financial Planning and Analysis

• Manage a financial center and its employees on a day-to-day basis
• Operate as a business owner and foster a team environment
• Establish a client-centric and risk culture in the center
• Help clients achieve their financial goals
• Ensure operational excellence and cohesive effectiveness
• Develop talent, including proactive candidate sourcing
• Manage client traffic, route clients appropriately, and foster client retention
• Manage business results through formalized management routines and coaching
• Create a world-class client experience environment
• Manage market-level initiatives prescribed by market leaders
• Drive operational excellence by engaging employees on business strategy
• Manage organizational priorities and effective execution
• Champion opportunity and inclusion
• Manage processes and data-driven decisions
• Communicate enterprise messages clearly and concisely
• Lead identification, escalation, and resolution of potential risks
• Coach and develop team members through feedback
• Manage expenses and demonstrate an owner's mindset
• Recruit, onboard, and develop talent and support talent mobility
• Deliver business results through effective team management, structure, and routines

Financial Center Manager – Cantonese or Mandarin Preferred

Solutions Engineer

• Define enterprise AI architecture vision, roadmaps, and target-state capabilities
• Partner with business, product, engineering, data, risk, and security teams to translate strategic objectives into scalable technology solutions
• Lead architecture for GenAI, agentic workflows, intelligent copilots, recommendation engines, and predictive analytics initiatives
• Develop solution designs, architecture blueprints, and reference patterns for enterprise reuse
• Evaluate emerging AI technologies, platforms, models, and vendors and provide architecture recommendations
• Drive architecture governance, design reviews, and alignment with enterprise standards and regulatory requirements
• Define non-functional requirements for scalability, resiliency, observability, security, performance, and responsible AI controls
• Collaborate with engineering teams from ideation through production deployment
• Mentor architects and engineers on AI architecture patterns, technology strategy, and solution design best practices
• Support proof-of-concepts, innovation initiatives, and rapid experimentation
• Create solution intent and architectural vision for complex solutions
• Contribute to architecture roadmaps across Business, Application, Data, and Technology domains
• Facilitate solution discussions, lead complex architecture design, and resolve architectural impediments
• Educate team members on technology practices, standardization strategies, and best practices
• Support technology stack and product selection
• Perform design and code reviews to ensure non-functional requirements are met

Senior Architect – AI Solution Architecture

Content Marketing Manager

• Craft, optimize, and deliver human-centered content across digital products
• Create end-to-end product and experience narratives using content design best practices, patterns, heuristics, brand standards, and content standards
• Partner with product management, business partners, legal, risk, engineering, and other stakeholders
• Collaborate with product design, design research, design operations, and design technology teams
• Develop content strategy, value propositions, information architectures, content models, taxonomies, conversation flows, prototypes, specifications, and production copy
• Contribute to content audits, complex content models, semantic systems, taxonomies, and reusable content systems
• Design and evolve content for AI-powered and multimodal experiences across conversational interfaces, agents, search, recommendations, decision-support tools, web, mobile web, and native apps
• Define, review, and improve prompts, responses, agent behaviors, voice, tone, taxonomy, and content quality
• Apply plain language, accessibility, localization awareness, conversation design, and WCAG standards
• Use data, research, testing, analytics, and A/B testing to inform content decisions and priorities
• Evaluate and benchmark product and service experiences using heuristics, competitive insights, and content best practices
• Present content rationale, participate in design critique, and serve as a resource to other designers
• Manage multiple concurrent projects with minimal guidance, negotiate scope, inform timelines, and resolve blockers
• Advance content standards, design-system patterns, governance practices, and reusable frameworks
• Present independently, navigate questions, and influence decisions
• Onboard newer peers and share learnings across teams

Experience Design II, Content Design

General

• Perform service and fulfillment activities to meet Philanthropic Solutions client needs and expectations
• Act as a philanthropic product set expert and additional point of contact for clients or backup for client-facing relationship managers
• Perform administrative duties for a breadth of philanthropic giving vehicles
• Provide high-level administrative support, including daily money movement activities, account setup, ongoing administrative reviews, system updates, grantmaking administration, and compliance and regulatory matters
• Communicate by phone and email with clients, Private Bank partners, lines of business, accountants, and attorneys
• Review and analyze trust and financial information, react accordingly, and prioritize appropriately
• Recommend products and service requests to leadership to enhance client satisfaction and experience
• Identify new business and deepening opportunities from the existing book of business

Philanthropic Officer, Private Bank

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients’ financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

Attorney

• Provide legal support for residential mortgage origination activities, including conventional conforming, government-insured and guaranteed, jumbo, high net worth, and customized mortgage lending products
• Serve as a trusted legal advisor to business, operations, compliance, risk, and product partners
• Provide legal advice and strategic guidance on residential mortgage origination activities, products, processes, and initiatives
• Counsel business partners on jumbo, high net worth, asset-based, relationship-based, and customized mortgage lending programs
• Provide legal analysis on mortgage product development, underwriting practices, pricing considerations, disclosures, advertising, digital applications, and secondary market eligibility requirements
• Partner with compliance, risk, audit, operations, and product teams to assess and mitigate legal and regulatory risk
• Support examinations, regulatory inquiries, audits, investigations, litigation, and remediation initiatives involving mortgage lending activities
• Participate in strategic projects involving technology modernization, digital mortgage initiatives, automation, artificial intelligence, and operational process enhancements

Mortgage Origination Attorney

Data Scientist

• Analyze and interpret large datasets to uncover potential revenue generation opportunities and develop risk management strategies
• Collaborate with stakeholders to understand business problems and devise data-driven solutions
• Perform business analytics, including data analysis, trend identification, and pattern recognition, using machine learning, text mining, and statistical analysis
• Apply Agile practices for project management, solution development, deployment, and maintenance
• Develop, test, and deploy data science, machine learning, and AI-driven solutions
• Create and maintain technical documentation covering business requirements, specifications, and production implementation
• Manage multiple priorities and deliver quantitative models, data science products, data analysis reports, and data visualizations
• Present technical concepts and analysis results to internal stakeholders through in-person and virtual conversations
• Develop professional relationships and collaborate across Global Risk Analytics, Global Technology, Global Compliance & Operational Risk, and other business teams
• Identify potential issues and develop controls to mitigate risk
• Research advances in data science and artificial intelligence
• Support automation, analytics, modeling, model governance, and innovative solutions across risk, compliance, and technology domains

Data Scientist I

Risk

• Support data and technology requests, complex reporting and analysis, and modeling to manage risk and minimize credit and operating losses
• Review and analyze portfolio trends
• Support development of complex databases or queries to extract data
• Support production of data for internal and external reporting needs
• Work with Technology to implement changes supporting ongoing data needs
• Support development and execution of reporting for Risk and business partners
• Analyze trends, data design, portfolio trends, loss trends, and portfolio dynamics
• Provide analytical support for product strategic initiatives affecting multiple Risk functions and lines of business
• Participate in development of database production processes and performance reports for senior management using data mining and advanced analytical techniques
• Respond to complex ad-hoc information requests from internal and external parties
• Support cross-functional efforts to remediate data quality issues
• Monitor control outputs and investigate alerts from control checks
• Report to the GRM Data Governance Head and build partnerships with GRM, enterprise, business, and technology leadership
• Track DSM initiatives and support annual initiative, resourcing, and funding planning
• Manage GRM data commitments to internal and external parties, monitor progress, and escalate execution risks
• Support preparation and presentation of GRM data strategy vision to senior leadership and enterprise stakeholders
• Identify data process optimization opportunities and promulgate leading practices
• Oversee maintenance of GRM-wide data management procedures
• Ensure GRM data-related initiatives align with DSM strategy
• Develop and implement stakeholder engagement and communication plans
• Establish and execute a DSM Employee Engagement action plan
• Establish and maintain the GRM DSM Operational Excellence/SIM portfolio aligned with DSM strategy

Risk Analysis Specialist II

• Support data and technology requests, complex reporting and analysis, and modeling to manage risk and minimize credit and operating losses
• Review and analyze portfolio trends
• Support development of databases and queries to extract data
• Support production of data for internal and external reporting
• Work with Technology to implement changes supporting ongoing data needs
• Develop and execute reporting for Risk and business partners
• Analyze portfolio trends, loss trends, and portfolio dynamics
• Provide analytical support for product strategic initiatives across Risk functions and lines of business
• Participate in development of database production processes and performance reports for senior management
• Respond to complex ad-hoc information requests from internal and external parties
• Support cross-functional remediation of data quality issues
• Monitor control outputs and investigate control-check alerts
• Collaborate with data stewards, data users, data owners, and technology teams on strategic data initiatives
• Gather information about business processes, data attributes, data sources, controls, and system interfaces
• Document processes, procedures, data models, data quality controls, data lineage, and data dictionaries
• Analyze information from multiple sources, reconcile conflicts, and abstract detailed information into general understanding
• Assess deficiencies against internal policies, standards, and industry best practices; recommend remediation requirements
• Partner with technology teams and architects to drive operational excellence and resiliency
• Review technical solution designs and recommend alternatives
• Communicate plans, progress, and risks to stakeholders and sponsors

• Engage clients in the lobby to educate and assist them with transactions through mobile banking, online banking, and ATM self-service resources
• Accurately and efficiently process cash transactions for clients
• Conduct deep conversations to understand clients' financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities