Bank of America

Manager

• Manage and remain accountable for the development, improvement, and execution of processes supporting Performance Plan objectives
• Focus on long-term strategic goals and integrate processes with best practices
• Drive breakthrough productivity, customer satisfaction, and continuous process improvements
• Work closely with business executives or deployment champions
• Manage staffing, performance management, and compensation decisions for the team
• Oversee project staff and budgets
• Manage team members analyzing consumer lending processes, change mandates, and audit results
• Determine and implement solutions to resolve issues and improve key performance indicators
• Implement projects addressing evolving compliance and risk policy
• Develop and manage project plans
• Manage process designers and project managers supporting Consumer Lending functional areas across products, processes, and functions

Process Design Manager

Risk

• Perform analytical requests, reporting, and analysis
• Assist with modeling activities to manage risk and minimize credit and operating losses
• Oversee portfolio trends, loss trends, and portfolio dynamics
• Develop datasets and queries to extract data
• Develop and execute reporting for risk and business partners
• Participate in product strategic initiatives affecting multiple risk functions and lines of business
• Facilitate database production processes and performance reports for senior management using data mining and advanced analytical techniques
• Respond to complex ad-hoc information requests from internal and external parties
• Coordinate cross-functional efforts to remediate data quality issues
• Manage control outputs and investigate alerts from control checks
• Partner with business stakeholders, application managers, and technology teams to discover data requirements, system architectures, and testing needs
• Design, implement, and optimize data connections for automated testing, analytics, and monitoring
• Lead cross-functional data quality, automation, and connectivity initiatives
• Drive process simplification, operational excellence, and continuous improvement across data onboarding and management
• Ensure data connectivity processes comply with governance standards, service level agreements, quality controls, and performance metrics

Risk Analysis Specialist III

Banker

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, and ATMs
• Accurately and efficiently process cash transactions
• Conduct in-depth conversations to understand clients’ financial and life priorities
• Connect clients to solutions aligned with their financial goals
• Execute the bank’s risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes, guidelines, laws, and regulations
• Partner with experts in small business, lending, and investments to grow business knowledge and networks
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities
• Train at one financial center and potentially move to another location within a reasonable commuting distance based on business needs

Relationship Banker

• Oversee and manage a direct Low Income Housing Tax Credit portfolio of approximately 60–70 assets
• Manage a portfolio combining development and stabilized assets
• Identify, classify, quantify, and mitigate risk
• Monitor assets through development, conversion, and stabilization
• Conduct site visits according to risk classification
• Prepare semi-annual Watched Asset Reports and present them during Watched Asset Meetings
• Analyze and negotiate capital transactions, including refinancing and Year 15 or early exits
• Analyze, negotiate, and work with counsel on partnership amendments
• Analyze and negotiate waivers as needed
• Work with General Partners and consultants on compliance issues
• Review and analyze K-1s, tax returns, and audits according to policy and procedures
• Prepare tax return and audit checklists for each investment
• Prepare stay/leave analysis as necessary
• Work with WCAAs to maintain accurate data in CARMA and EDR
• Maintain strong relationships with General Partner clients and deliver first-class service
• Work cross-divisionally with internal partners

Senior Asset Manager – LIHTC

Data Analyst

• Create and update business rules to minimize false-positive sanctions alerts and improve alert-review efficiency and effectiveness
• Manage multiple ongoing initiatives by attending project calls, understanding sanctions needs, providing requirements, and tracking project status
• Analyze alerts daily using pattern-matching and trending techniques to reduce false positives
• Assist with onboarding applications and clients into the sanctions screening platform
• Discuss data nature and types with lines of business and assist with mapping data into standard sanctions-screening formats
• Query and analyze data for ad hoc requirements and generate team reports
• Work with technology teams on requirements, testing, and implementation of changes to improve or automate Center of Excellence processes
• Ensure data is accurate, complete, and fit for analysis through testing procedures and data controls
• Develop and execute Enterprise Data Management policies and standards and ensure adherence across teams
• Serve as a key contact for data compliance topics and manage operational elements of the EDSGO relationship
• Manage data-related incidents, communicate issues, and resolve or escalate them as needed
• Develop, manage, and execute controls, including tracking, monitoring, and resolution of control breaches
• Partner with Business and Technology functions to develop business and functional requirements and drive strategic upstream resolution of data incidents

Senior Data Analyst – Sanctions Filter Support

• Provide independent risk oversight, challenge, and credit decisioning for a portfolio of complex criticized and distressed exposures
• Evaluate credit requests and make timely decisions consistent with delegated authority, credit risk policy, the Risk Framework, and Risk Appetite
• Assess risk ratings, accrual status, reserves, charge-offs, collateral support, repayment capacity, and recovery expectations
• Partner with SAG Executives and workout teams on exposure management strategy, restructuring, repayment, and exit strategies
• Evaluate Asset Quality implications of credit decisions and communicate material changes to senior management and key stakeholders
• Work with Commercial Accounting Policy on accounting and regulatory interpretations
• Participate in Asset Quality forecasting, portfolio reviews, quarter-end governance, data validation, and senior management reporting
• Provide training on regulatory and policy changes
• Prepare for and participate in Shared National Credit Reviews, audits, and Credit Review examinations
• Review and enhance guidance documents, operating practices, and Problem Loan policy provisions

Credit Risk Manager

Advisor

• Work with Business clients to grow and deepen new and existing relationships over the phone
• Serve clients with revenues greater than $1MM
• Deliver the Business Advantage solutions suite, including deposit, merchant, credit card, unsecured lending, and digital solutions, excluding specialty lending and treasury
• Provide end-to-end guidance using a consultative approach
• Manage a team-based portfolio of clients and uncover needs
• Collaborate with sales and support partners across the enterprise
• Consult with business clients to understand priorities and provide suitable solutions
• Deliver excellent overall client satisfaction
• Partner with specialty credit, treasury, and other Bank product partners
• Execute playbook strategies to achieve performance targets
• Build meaningful relationships and partnerships

Business Banking Relationship Advisor

Engineer

• Drive efforts to develop and deliver complex data solutions for technology and business goals
• Lead code design and delivery involving data integration, cleaning, transformation, and control
• Design and implement real-time data pipelines using Apache Flink and Confluent Kafka
• Transform legacy batch and RDBMS-based workflows into event-driven streaming architectures
• Build and optimize streaming ingestion, transformation, and enrichment pipelines
• Develop and maintain Apache Iceberg-based data lakehouse tables
• Ensure data quality, reconciliation, and consistency across streaming and batch systems
• Optimize streaming jobs, including state management, checkpointing, and scalability
• Design partitioning, schema evolution, and storage strategies using Iceberg
• Integrate data across systems including ITSM platforms such as ServiceNow
• Collaborate with architecture and platform teams on streaming data framework best practices
• Support CI/CD, deployment, and operational monitoring of streaming pipelines
• Lead story refinement, requirements delivery, testing, triage, documentation, and technical issue resolution
• Lead complex IT projects and define data pipelines for data-informed decision making
• Mentor Data Engineers and monitor key performance indicators and internal controls
• Liaise with vendors, stakeholders, Product teams, and Software Engineering teams

Senior Data Streaming Engineer

Business Support

• Support day-to-day management of EMEA legal entity booking selection approvals
• Perform reconciliations and reporting for facilities within Risk Appetite Statement scope
• Support pipeline tracking and legal entity reporting activities
• Assist with CRD6-related project delivery and implementation activities
• Produce management information and reporting for business governance processes
• Collaborate with GCIB, Credit, Risk, Operations, Finance, Compliance, and Technology stakeholders
• Support development, maintenance, and communication of Front Line Unit procedures and guidance
• Serve as a point of contact and subject matter expert for designated processes and regulatory requirements
• Monitor and test controls through data analysis, issue identification, and remediation activities
• Assist with regulatory examinations, internal audits, monitoring activities, and inspection reviews
• Support governance forums through management information, metrics, and dashboard reporting
• Provide guidance to stakeholders on internal policies, procedures, and regulatory requirements
• Contribute to process improvement initiatives and operational efficiency implementation

Business Support Lead

• Support reporting that enables risk and business partners to identify and manage risk
• Analyze information for data design, portfolio trends, loss trends, and portfolio dynamics
• Assist strategic initiatives affecting multiple risk functions and lines of business
• Provide analytical support and aggregate data using analytical techniques
• Respond to information requests from internal and external parties
• Assist in remediating data quality issues and cross-functional efforts
• Monitor control outputs and investigate alerts from control checks
• Produce and maintain monthly, quarterly, and ad hoc credit risk reports
• Execute reporting processes using SAS, SQL, Tableau, and other reporting tools
• Extract, transform, reconcile, and validate data from multiple sources
• Perform audit-level quality assurance, data validations, and control procedures
• Monitor portfolios for trends, anomalies, and data quality concerns
• Partner with stakeholders and senior team members on reporting enhancements, issue resolution, and process improvement
• Document procedures and support enterprise governance, risk, and regulatory requirements

Risk Analysis Analyst

Operations

• Analyze processes and document business case opportunities
• Implement process improvement and transformation initiatives supporting Operational Excellence
• Execute change initiatives to improve cost efficiency, quality, productivity, risk mitigation, and controls
• Work with business leaders, subject matter experts, Line of Business partners, and integrated business and technology teams
• Implement moderately complex solutions addressing issues and risks, optimizing efficiency, reducing variability, and improving controls, quality, and sustainability
• Establish and implement continuous process improvement models using process engineering best practices and reusable technology solutions
• Apply analytics and critical thinking to solve complex business problems and create structured, design-oriented solutions
• Lead enterprise change management deliverables, including project charters, SIPOC, RACI process maps, risk assessments, and control plans
• Lead strategic initiatives spanning multiple Lines of Business and enterprise-wide transformation
• Evaluate current-state processes, organizational structures, and technologies to identify improvement opportunities
• Identify risks and obstacles and propose mitigation strategies
• Use advanced data analytics and visualization tools to develop target-state solutions
• Build and present business cases to senior leadership
• Mentor and coach junior process designers
• Engage executive stakeholders regarding analysis, status, and strategic recommendations

WM Operations Strategy & Transformation – Process Design Consultant

General

• Execute marketing and servicing email campaigns within Bank of America's Email Channel
• Manage campaign execution and project work
• Provide strategic leadership in a highly regulated, critical, and visible channel
• Lead cross-functional work teams
• Work independently and in large group settings
• Handle multiple assignments concurrently
• Review email accuracy throughout the execution process
• Use coding and/or metadata management to support platforms and operations
• Provide technical direction and input into platform design
• Interact with managers and enterprise partners to identify, research, analyze, and resolve complex problems
• Develop significant process enhancements
• Translate business needs into technical requirements for supported platforms
• Ensure systems support conforms to business needs and specifications

Senior Market Info Specialist, Email Channel Execution

Sales

• Drive new merchant business acquisition in partnership with Treasury Sales Officers and relationship managers
• Engage clients as part of the extended client team for complex merchant sales
• Consult on client commerce ecosystems, industry standards, trends, and broader bank product solutions
• Serve as the main point of contact for higher-valued and more complex new merchant business sales
• Develop tailored value propositions for various client types and industries
• Position value and drive solutions across tokenization, equipment, transaction routing, and other merchant solutions
• Work across a matrixed coverage organization to uncover opportunities, target prospects, and close new business
• Provide strategic guidance and advisory content to encourage prospects and clients to move merchant services business to Bank of America
• Support the merchant product sales cycle, including client selection, pricing, credit review, and post-sale implementation
• Develop new business, maintain consistent pipeline growth, and drive conversion
• Manage client engagements, account management, complex deals, and emerging solution opportunities to grow market share
• Represent the bank at key industry events and lead consultative discussions
• Support banking line partners with treasury management, product risk, and policy application
• Manage segment initiatives across Lines of Business and drive collaboration between product, sales, and client relationship teams
• Identify and respond to emerging product trends, competitive strategies, and market gaps
• Develop and implement programs and policies for Global Treasury solutions and local market strategies
• Participate as product or industry expert in client call planning and strategic client reviews

Merchant Specialized Product Sales

• Provide front-line support to end users
• Respond to incidents and problem management governance issues for multiple applications
• Lead triage activities on business-impacting incidents
• Ensure compliance with incident management and problem management policies and procedures
• Serve as a focal point for customer, client, and associate experience
• Restore complex production incidents under tight Service Level Agreements
• Pursue root cause and problem-resolution follow-ups
• Lead production support triage efforts and manage bridge-line troubleshooting
• Conduct technical research and escalate issues to leadership as needed
• Record and document impacts in the system of record
• Maintain documents and wikis for triage use
• Document application flows, upstream/downstream outage impacts, customer experience, and support contacts
• Validate business impacts using monitors, dashboards, and logs; communicate with leadership and vendors
• Manage incident root cause, resolution, preventative actions, and change requests
• Report on incident data quality
• Promote and enforce production governance during triage/testing
• Identify production failure scenarios, vulnerabilities, and improvement opportunities
• Serve as subject matter expert for applications within a portfolio
• Assess and prioritize research requests, ad hoc reports, and offline incidents
• Maintain accurate certificate records and compliance reporting
• Track and report certificate inventories across business units and AITs
• Coordinate certificate renewals before expiration
• Validate certificate metadata and deployments
• Communicate with certificate owners, managers, and application teams
• Support testing in lower environments before production deployment

Production Services Specialist II

• Lead product experts supporting Global Transaction Services in client engagements, account management, complex and high-dollar deal closing, and emerging solution opportunities
• Participate as the product sales or industry expert in client calls
• Identify opportunities, influence solutions, and drive collaboration among product, sales, and client relationship teams
• Manage and actively pursue treasury revenue streams and product penetration across an assigned Business Banking portfolio
• Pursue client prospect opportunities outside the assigned portfolio when applicable
• Partner with Client Managers, Treasury Sales Analysts, Credit Officers, FX Trade Advisors, Global Investment Advisors, Card Managers, Trade/SCF Advisors, Liquidity Specialists, and other enterprise partners
• Drive mobile, digital, and real-time payments adoption as a digital ambassador
• Lead strategic dialogues around key client-centric issues using best practices, peer benchmarking, industry data analytics, and solution positioning
• Drive revenue and product growth, profitability, client calling initiatives, portfolio development, pricing, RFP/RFI responses, call preparations, and client-facing treasury presentations
• Evaluate treasury solutions through client-focused cost/benefit analysis and bank-focused profitability analysis
• Develop new client relationships and deepen existing relationships by identifying client needs
• Ensure responsible revenue and balance-sheet growth and profitability improvement
• Develop customized treasury solutions with bankers and product specialists
• Lead pricing and negotiation discussions to optimize relationship profitability and year-over-year growth
• Coach and mentor Treasury Analysts
• Work with Servicing and Implementation teams to support client needs and deliver solutions