Baptist Health

Education Coordinator

• Administer day-to-day department operations
• Maintain accreditation readiness
• Manage educational events
• Work with training programs to gather key performance indicators
• Support institutional and program accreditation processes
• Serve as a resource to department and training program leadership under the direction of the Manager/Director
• Liaise with students, residents, colleges, universities and other academic partners

Education Coordinator, Academic Affairs

Graphics Designer

• Maintains responsibility for graphic design, including print ads, brochures, publications, reports and general patient information materials
• Works with marketing leads and supports workflow design processes
• Supports workflow design, print, and distribution process through project management software
• Researches graphic design industry trends to recommend and implement design innovations and advancements in technological capabilities
• Supports corporate brand integrity
• Oversees the correct use of branding standards in all internal and external promotions and publications
• Works with digital marketing manager, media buyer, and media outlets to traffic ads and meet schedules
• Works with marketing director and managers to generate and produce ideas for corporate communications, publications, and promotions
• Guides/works with freelance designers, photographers and videographers when outsourcing required
• Ensures that objectives are met within budgetary guidelines and deadlines
• Provides some photography and photo editing; assists multimedia manager with images and editing
• Collaborates with the print shop to ensure clear communication regarding print requests and Virtual Print Shop
• Identifies cost-saving opportunities and provides recommendations for printing and production
• Assists with other duties as assigned to support the operational needs of the department and organization
• May be required to remain on campus immediately before, during, and after severe weather and/or disasters

Graphic Design Specialist

General

• Supervise and coordinate education, promotion, and business development for Cardiology services
• Coordinate community activities of providers and team members
• Analyze community outreach, referral patterns, and potential market penetration tactics
• Assist in business development of referral sources and maintain positive customer relationships
• Identify patient barriers and assist with treatment plans to improve outcomes
• Coordinate with discharge educators and social workers to support medication compliance through pharmaceutical assistance programs
• Participate in developing and implementing administrative policies
• Counsel clients individually as scheduled and in emergencies
• Provide team-member training on policies, procedures, and pharmaceutical guidelines
• Represent the agency in community and interagency activities
• Conduct or direct staff development and public relations events
• Analyze barriers to patient care and implement solutions
• Coordinate follow-up treatment and medications for self-pay patients
• Identify therapeutic and affordable medications
• Request insurance prior authorizations and communicate formulary changes
• Log, inventory, monitor, and dispose of pharmaceutical samples according to policy
• Schedule clinical education programs, physician speaking engagements, and community events
• Coordinate American Heart Association events, health fairs, cardiovascular symposiums, Go Red events, and public relations programs
• Write grants for community education outreach
• Participate in growth, outreach, and marketing committees for cardiovascular services

Community Service Liaison – Cardiology

Analyst

• Design, build, configure, test, implement, maintain, optimize, and support Epic Bridges interfaces and interoperability solutions
• Analyze business, clinical, operational, and technical requirements to develop integration solutions
• Configure interface transactions, message routing, communication protocols, and integration workflows
• Develop and maintain application documentation, technical specifications, interface inventories, and support documentation
• Design and support HL7, FHIR, API, X12, DICOM, and other healthcare interoperability solutions
• Develop and maintain interfaces between Epic and ancillary, clinical, financial, and third-party systems
• Coordinate data mapping, transformation, validation, and interface configuration
• Monitor interface queues, message processing, error logs, and system performance
• Troubleshoot interface failures, transaction errors, data inconsistencies, and integration issues; perform root cause analysis
• Develop and execute unit, system, interface, integrated, regression, and user acceptance testing plans
• Participate in Epic implementations, acquisitions, expansions, upgrades, optimization projects, go-live readiness, command center activities, stabilization, and post-implementation optimization
• Collaborate with application teams, operational leaders, technical teams, vendors, Epic, infrastructure teams, and application analysts
• Support interoperability strategies, data sharing, information exchange, data governance, integration architecture reviews, and long-term interoperability planning
• Monitor performance and operational metrics; recommend process improvements and system enhancements
• Ensure compliance with HIPAA, information security requirements, healthcare regulations, privacy requirements, and organizational standards
• Maintain documentation, support audit readiness, and assist with other departmental duties
• May remain on campus immediately before, during, and after severe weather or disasters

Epic Bridges Analyst

Nurse

• Provide, coordinate, and support evidence-based direct patient care across the continuum of care
• Work closely with physicians to ensure the highest quality of patient care and appropriate use of resources
• Collaborate with the interdisciplinary team
• Assist with clinic procedures, including scopes and brachytherapy cases
• Support patients, physicians, and the three clinics
• Positively affect patient outcomes

Registered Nurse, Radiation Oncology

Security Engineer

• Provide technical expertise in the implementation, configuration, maintenance, and optimization of Workday and UKG security models
• Configure, maintain, and troubleshoot security roles, role-based access controls, domain security policies, business process security, and organizational security assignments
• Analyze and translate human resources, payroll, timekeeping, benefits, talent management, and workforce management security requirements into scalable application security solutions
• Manage user provisioning, role assignments, security requests, and access reviews while ensuring compliance with organizational security standards
• Support system implementations, upgrades, releases, security enhancements, and application testing activities
• Perform security audits, segregation of duties (SoD) reviews, access certifications, and compliance reporting
• Troubleshoot security-related application, integration, authentication, and workflow issues while partnering with Information Security, Identity and Access Management, and business stakeholders
• Develop and maintain security documentation, role matrices, workflow diagrams, testing scripts, and configuration standards
• Perform quality assurance and integrated testing to validate security changes before production deployment
• Collaborate with cross-functional teams to strengthen application security, improve governance, reduce risk, and support regulatory compliance
• Participate in an on-call support rotation for assigned applications when required
• Serve as a liaison between Human Resources, Payroll, Information Systems, Compliance, and business operations

Security Application Analyst – Workday/UKG

Financial Planning and Analysis

• Coordinate the fiscal activities of local, federal, state, and private grants and contracts with direction from Office of Research Administration personnel
• Liaise with BHSF Corporate Finance and BHSF Foundation
• Ensure compliance with government regulations, donor/sponsor/agency requirements, and BHSF policy

Research Finance Specialist

Supervisor

• Assist the Director with daily activities in the Center of Excellence Clinical Research & Outcomes Division
• Assure efficient operations while meeting the needs of internal and external customers
• Provide leadership and staff development for assigned personnel
• Act as a resource to other areas when necessary
• Collaborate with Center of Excellence physicians, management, and staff
• Facilitate quality patient care and improve patient care delivery processes
• Promote and facilitate research and publication of significant patient care improvements
• Represent the department and Center of Excellence at national meetings

Supervisor, Research & Outcomes

Physician

• Review and resolve medical claims submitted to commercial insurance companies, third-party organizations, and government payers
• Analyze explanations of benefits to ensure accurate and appropriate payment to Baptist Health
• Follow up on rejected billings, adjustments, corrected claims, overpayments, and denied claims
• Work assigned accounts according to balance and age to support timely resolution and reimbursement
• Communicate with insurance and third-party representatives to complete claims processing and resolve outstanding issues
• Collaborate with internal departments to resolve issues contributing to claim denials or payment delays
• Identify and communicate denial trends and other revenue cycle concerns to leadership

Claims Resolution Specialist II, Physician Billing

Administration

• Perform clerical administrative functions for the research and education department
• Understand protocol application, institutional board approval, site regulatory tasks, and audit processes
• Maintain inventory control and process orders accurately
• Coordinate scheduling and meetings
• Handle communications, documentation, and departmental follow-up
• Work closely with suppliers and supply department team members to ensure clinical professionals have needed supplies

Administration Assistant

Manager

• Lead a team of analysts supporting managed care contracting activities
• Analyze payer performance data to identify trends, opportunities, and revenue improvement areas
• Conduct market research on payer industry trends and policies
• Develop and maintain payer dashboards and reports tracking KPIs by payer
• Provide actionable data-driven insights to senior management
• Monitor contract compliance and address reimbursement issues such as denials and underpayments
• Implement processes ensuring adherence to payer contract regulatory requirements
• Foster a collaborative and innovative team environment
• Maintain departmental operational excellence and quality service delivery
• Manage team orientation, development, evaluation, recruiting, interviewing, selection, coaching, and education
• Manage department finances and ensure appropriate use of organizational resources
• Communicate departmental, organizational, and industry information to staff

Manager – Managed Care Reporting, Analytics

• Build, maintain, and implement a strategic enterprise information security program
• Establish and update information security policies, standards, and procedures
• Evaluate security trends, threats, risks, and vulnerabilities and apply mitigation tools
• Lead cybersecurity incident preparedness and response, including crisis management, ransomware readiness, incident response planning, tabletop exercises, recovery validation, and lessons learned
• Collaborate with senior management, the Privacy Officer, and Corporate Compliance Officer on security governance
• Conduct information security risk assessments, mitigation, remediation, and risk management planning
• Ensure audit controls monitor electronic systems containing or using electronic protected health information
• Maintain system use, disclosure, and confidentiality statements
• Monitor business associate agreements and related security requirements
• Assist with HIPAA breach determination and notification processes
• Serve as an information security consultant to departments on data security issues and emerging technologies
• Oversee third-party security assessments and vendor risk management
• Establish cybersecurity requirements for vendors, business associates, cloud providers, and strategic partners
• Evaluate HITRUST, SOC 2 Type II, ISO 27001, and NIST security attestations
• Present cybersecurity risk reports to executive leadership and board committees
• Establish security metrics and maturity benchmarks
• Communicate departmental, organizational, and industry information to staff
• Develop cybersecurity standards for connected medical devices and clinical technologies
• Partner with Clinical Engineering, Biomedical Services, and clinical leadership on medical equipment cybersecurity risks
• Work under the direction of the Vice President and Chief Information Officer, with support from the General Counsel and Chief Compliance Officer

Chief Information Security Officer

• Plan, implement, manage, monitor and enhance best-in-class security tools and controls
• Vet technology solutions against security best practices, Baptist Health standards and applicable frameworks
• Provide application and interface support
• Troubleshoot and work with technical resources to resolve issues
• Respond to system and network security breaches
• Remediate and coordinate remediation of network and system vulnerabilities
• Enable security controls and measures to protect organizational data and infrastructure
• Develop and implement operational workflows and processes
• Evaluate and propose proactive solutions for future technology and business needs
• Report and communicate with client departments, technical resources and vendors
• Participate in rotational 24x7 on-call duties as required

Senior Enterprise Security Engineer

Associate

• Request, follow up on, obtain, and validate authorizations, referrals, and notifications with appropriate CPT and ICD-10 codes within appropriate timelines.
• Work in a call center type environment and meet individual quality metrics.
• Coordinate patient flow and ensure timely processing.
• Maintain knowledge and deployment of practices used within the department, physician practice, and hospital to address patient questions or concerns.
• Maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
• Provide professional, compassionate, and friendly service excellence to patients of all ages, families, employees, physicians, and community members.

Authorization Associate

• Complete varied duties supporting the revenue cycle, compliance, and patient experience.
• Accurately and efficiently complete tasks involving registration, financial screening, verification, and patient throughput.
• Meet individual collection goals.
• Maintain a close working relationship with clinical team members to ensure a seamless and positive patient and caregiver experience.
• Deploy legal, ethical, and compliance-related documents and present and thoroughly explain them to patients at registration.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.