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Systems Engineer II – Endpoint Engineering
Bronson HealthcareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in system design, implementation, and support across various platforms including Windows, UNIX, Linux, AIX, and Apple. Proficient in project management, process improvement, and effective communication within a healthcare delivery environment.
Highest-signal resume keywords
System Design And ImplementationProject ManagementApplication Analysis And SupportMicrosoft Office Suite ProficiencyCustomer Service Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Select, design, implement, support, maintain, document, and communicate IT systems supporting Bronson Healthcare Group
- Coordinate with IT, customer, vendor, networking, and System Coordinator teams
- Track and escalate issues, identify and manage risks, and improve processes
- Research, plan, install, configure, test, troubleshoot, maintain, and upgrade applicable systems
- Analyze business procedures and problems to define data needs and evaluate improvement feasibility
- Correct computer malfunctions and restore service
- Maintain relationships with System Coordinators and IT staff
- Evaluate information systems and communications developments for applicability
- Evaluate system, processing, and development needs and recommend equipment or new systems
- Resolve or properly escalate outages and degraded system performance
- Monitor capacity planning, including disk utilization, CPU utilization, and throughput
- Implement and document performance-tuning changes
- Support and maintain the technical literature library and related system
- Serve as subject matter expert and mentor for other analysts
- Lead assigned system activities and teams
- Design, configure, install, document, upgrade, and support departmental and enterprise-wide systems across Windows, UNIX, Linux, AIX, and Apple platforms
- Coordinate resources, priorities, work plans, and activities among Systems Engineers
- Determine work procedures, prepare schedules, expedite workflow, and standardize procedures
- Collaborate with the IT Manager on goals, objectives, and work plans for IT service delivery
- Assist with Systems Engineering Infrastructure administration
- Consult with IT personnel and advisory groups
- Build effective relationships between the Core Technology team and constituencies
- Lead testing and evaluation of new Systems Engineering technologies
Requirements
What you’ll need- High school diploma or general education degree (GED) and 3 years of successful progressive experience in information systems or equivalent applicable experience required
- Bachelor's degree preferred
- 3 years of successful project management experience preferred
- Certification or progress toward certification completion may be required depending on the specific position
- Working knowledge of logical and physical networks and related system technology
- Demonstrated proficiency in Microsoft Office Suite
- Ability to determine software specifications, hardware requirements, and process improvement workflows with end users
- Ability to create system documentation, project plans, test scripts, and education materials
- Familiarity with end-user business practices, concepts, and terminology in a healthcare delivery environment
- Comprehensive knowledge of application analysis, design, build, deployment, modification, enhancement, support, and troubleshooting techniques
- Expertise in project management, change control, quality, and system performance methods and metrics
- Ability to influence people without direct organizational control
- Exceptional customer service, oral communication, and written communication skills
- Ability to diagnose, address, and document technology issues with end users
- Ability to negotiate and act on deliverables and timeframes with stakeholders
- Advanced leadership skills
- Ability to work on site for job functions as needed in Kalamazoo, MI
- Valid driver's license and safe driving record if driving is required
Benefits
Comp & perks- Full-time employment
- Hybrid work arrangement
- First shift schedule
- 40 scheduled hours per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System DocumentationProcess Improvement WorkflowsCapacity PlanningTroubleshooting TechniquesPerformance TuningNetwork Technology KnowledgeChange Control MethodsQuality MetricsSystem ConfigurationTesting And Evaluation
Soft Skills
Oral Communication SkillsWritten Communication SkillsInfluencing Without AuthorityNegotiation SkillsLeadership Skills
Certifications & Qualifications
Project Management Certification
Industry Keywords
Healthcare Delivery EnvironmentInformation SystemsEnd-User Business PracticesSystem PerformanceTechnical Literature Library