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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce Service Cloud, including Apex and Lightning Web Components, while effectively managing government support systems and ensuring production reliability through automated testing and incident response. Capable of translating complex requirements into actionable technical solutions and maintaining clear documentation of architecture and operational procedures.
Highest-signal resume keywords
Salesforce Service Cloud ExperienceApex ProgrammingLightning Web Components DevelopmentProduction Reliability ManagementGovernment Environment Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own government support systems from problem definition through design, delivery, production validation, and ongoing operation
- Turn ambiguous needs into clear priorities and practical technical plans
- Design and build maintainable service workflows, data models, interfaces, and integrations
- Partner with government, support, operations, security, and engineering teams to make technical tradeoffs
- Translate access, data-handling, and change-control requirements into working solutions
- Improve reliability and performance through automated tests, observability, safe releases, incident response, and recovery
- Validate changes in production and address recurring failure modes
- Document architecture, operational procedures, and recovery paths
- Automate repetitive work and contribute to other GASS priorities as needed
Requirements
What you’ll need- Prior experience delivering or operating systems in a government environment is required
- Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations
- Sound judgment about when to use code or declarative automation
- Track record of owning ambiguous technical work independently
- Strong software engineering fundamentals, including clear architecture, readable code, and automated tests
- Familiarity with languages such as Python or Java
- Experience with Salesforce security and permissions
- Experience with appropriate data handling, production reliability, incident response, and recovery
- Strong understanding of support workflows
- Preferred: relevant Salesforce certifications, such as Platform Developer II, Service Cloud Consultant, Platform App Builder, or Application Architect
- Preferred: experience applying AI or automation to support operations
Benefits
Comp & perks- Equity
- Performance-related bonus(es) for eligible employees
- Medical, dental, and vision insurance for you and your family
- Employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
- Paid medical and caregiver leave (up to 8 weeks)
- Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays
- Multiple paid coordinated company office closures throughout the year
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices
- Meal delivery credits as eligible
- Relocation support for eligible employees
- Charitable donation matching
- Wellness stipends
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ModelingConfigurationIntegrationsAutomated TestingIncident ResponsePython ProgrammingJava ProgrammingSupport WorkflowsChange Control RequirementsTechnical Problem Definition
Soft Skills
Sound JudgmentIndependent WorkClear CommunicationPrioritization
Tools & Technologies
SalesforceFlowObservability ToolsAutomation Tools
Certifications & Qualifications
Platform Developer IIService Cloud ConsultantPlatform App BuilderApplication Architect
Industry Keywords
Government Support SystemsData HandlingProduction ValidationOperational ProceduresTechnical Tradeoffs