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Catholic Diocese of DallasCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities, including proficiency in Microsoft Office Suite and visitor management procedures, while maintaining confidentiality and professionalism in a fast-paced environment. Bilingual communication skills in English and Spanish enhance customer service and collaboration with diverse stakeholders.
Highest-signal resume keywords
Microsoft Office Suite ProficiencyBilingual English And Spanish CommunicationVisitor Management ProceduresCustomer Service ExcellenceOrganizational And Time-Management Skills
About the role
Key responsibilities & impact- Serve as the primary point of contact for visitors, employees, clergy, vendors, parish representatives, and guests
- Answer and direct incoming telephone calls and take detailed messages
- Manage visitor registration, logs, credentials, staff notifications, and security protocol compliance
- Monitor Pastoral Center access and coordinate with Safety and Security personnel
- Monitor front desk security systems and report safety, security, or facility concerns
- Receive, process, sort, and distribute mail, packages, deliveries, and courier services
- Maintain a clean, organized, and professional reception area
- Respond to general inquiries and direct individuals to appropriate departments or resources
- Provide administrative support including data entry, document preparation, filing, scanning, copying, and recordkeeping
- Coordinate communication with Security, Facilities, Human Resources, and other departments
- Maintain strict confidentiality of sensitive information
- Support emergency response procedures and follow safety protocols
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma or GED required
- Minimum of two (2) years of experience in a receptionist, front desk, administrative support, hospitality, customer service, or similar professional office environment preferred
- Previous experience supporting a church, nonprofit, educational institution, healthcare organization, or professional office environment preferred
- Experience utilizing Microsoft Office Suite, multi-line telephone systems, visitor management procedures, and standard office technology preferred
- Demonstrated commitment to exceptional customer service with professionalism, courtesy, and respect
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Ability to maintain composure, professionalism, and sound judgment in a fast-paced environment
- Excellent organizational and time-management skills with strong attention to detail
- Ability to maintain confidentiality and exercise discretion
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel), email, multi-line telephone systems, visitor management software, and standard office equipment
- Ability to identify routine issues, resolve problems, and escalate concerns when necessary
- Ability to work collaboratively with Security & Safety, Facilities, Human Resources, Administration, and other diocesan departments
- Bilingual English and Spanish communication skills required
- Familiarity with Catholic ministries, diocesan structure, and Catholic terminology preferred
- Monday through Friday, 9:00 a.m. to 5:00 p.m., with flexibility for modified summer schedules or occasional special events
- Demonstrated reliability, professionalism, and consistent attendance
- Ability to remain calm, courteous, and solution-oriented during high visitor volume, challenging interactions, or emergencies
- Ability to remain seated for extended periods
- Ability to stand, walk, bend, reach, and move throughout the reception area
- Ability to operate computers, telephones, printers, scanners, and copiers
- Ability to occasionally lift and transport mail, office supplies, and packages weighing up to 25 pounds
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument PreparationRecordkeepingMulti-Line Telephone SystemsOffice Equipment OperationProblem ResolutionSafety Protocol ComplianceMail ProcessingVisitor Registration ManagementConfidentiality Maintenance
Soft Skills
Excellent Verbal And Written CommunicationStrong Interpersonal SkillsProfessionalism And CourtesyComposure Under PressureSolution-Oriented Attitude
Tools & Technologies
Visitor Management SoftwareStandard Office TechnologySecurity Systems MonitoringEmail Communication ToolsScanning And Copying Equipment
Certifications & Qualifications
High School Diploma Or GED
Industry Keywords
Nonprofit OrganizationsHealthcare OrganizationsCatholic MinistriesDiocesan StructureProfessional Office Environment