Senior End User Support Specialist
CBH
Posted: 10/20/2026ITSM
Academic Technology Specialist II – AV Support
Emory University
Posted: 10/20/2026
Direct Support Crisis Specialist
Oregon Department of Human Services
Posted: 10/19/2026
Farm Management Support Business Team Specialist
Lely
Posted: 10/16/2026Cloud
Child Support Systems APD, Budget Review Specialist
General Dynamics Information Technology
Posted: 10/15/2026SDLC
Child Support Systems Certification Specialist
General Dynamics Information Technology
Posted: 10/10/2026Child Support Systems APD, Budget Review Specialist
General Dynamics Information Technology
Posted: 10/10/2026SDLC
Recovery Specialist – Transitional Support Services
Beth Israel Lahey Health
Posted: 10/5/2026
Fleet Support Program Specialist
Boeing
Posted: 10/2/2026Fleet Support Program Specialist
Boeing
Posted: 10/2/2026
Senior Support Solutions Specialist
AIP Publishing
Posted: 9/29/2026Azure
Support/Deployment Specialist, Tier 1
Protomiq
Posted: 9/29/2026
Senior Learner Support, Outreach Specialist
Pathstream
Posted: 9/28/2026Academic Technology Specialist II – AV Support
Emory University
Posted: 9/22/2026
Fire Support Sensor Integration Specialist
CACI International Inc
Posted: 9/18/2026
Provider Support Line Specialist
Alliance Health
Posted: 9/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft 365, Windows, identity and access management, and advanced end-user support, with a strong focus on training development, knowledge management, and incident resolution. Proven ability to lead projects, mentor team members, and enhance technology adoption through effective communication and collaboration.
Highest-signal resume keywords
Microsoft 365 ExpertiseAdvanced End-User SupportTechnical Training DevelopmentIncident ManagementKnowledge Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Resolve complex and escalated issues across Microsoft 365, Windows, identity and access management, connectivity, endpoints, and business applications
- Lead support efforts for critical and high-impact incidents, ensuring timely resolution and clear stakeholder communication
- Analyze recurring issues, identify root causes, and implement solutions that improve service quality and reduce repeat support demand
- Coordinate escalations with infrastructure, security, application, and vendor teams
- Provide functional guidance and mentorship to support team members
- Develop and deliver end-user training, onboarding programs, technology adoption initiatives, and change management activities
- Create and maintain knowledge articles, technical documentation, communications, and self-service resources
- Collaborate with IT and business leaders to improve user readiness, support effectiveness, and technology utilization
- Support major technology initiatives, mergers and acquisitions, office transitions, and organizational change efforts
- Travel to U.S. office locations as needed for advanced onsite support, training, technology readiness activities, and event support
Requirements
What you’ll need- High school diploma required
- 5+ years of progressive experience in advanced end-user support, IT support, technical training, knowledge management, documentation, technology adoption, or related areas
- Strong knowledge of Microsoft 365, Windows, identity and access management, VPN technologies, networking, endpoints, and enterprise business applications
- Experience resolving complex technical issues, managing escalations, and supporting incident response activities
- Proficiency with IT service management and ticketing platforms, including JIRA preferred
- Experience with service levels, root-cause analysis, process improvement, and operational excellence initiatives
- Experience supporting senior leaders and priority users
- Ability to develop training materials, knowledge resources, user communications, and adoption programs
- Strong technical writing, presentation, instructional design, and change management capabilities
- Ability to lead projects, coordinate multiple stakeholders, mentor colleagues, and influence positive outcomes
- Strong analytical, organizational, problem-solving, and decision-making skills
- Ability to collaborate across support teams, IT groups, vendors, and business stakeholders
- Ability to manage multiple priorities in a fast-paced environment and travel as needed to support onsite technology initiatives
- Eligibility to work in the United States
- Cherry Bekaert will not provide work sponsorship for this position
Benefits
Comp & perks- Annual bonus
- Medical, dental, and vision care
- Disability and life insurance
- Generous Paid Time Off
- Retirement plans
- Paid Care Leave
- Comprehensive, high-quality benefits program
- Flexible work arrangements
- Career growth and continuous professional development
- Opportunities to connect and learn from professionals from different backgrounds and cultures
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Identity And Access ManagementVPN TechnologiesNetworkingTechnical WritingRoot-Cause AnalysisProcess ImprovementOperational ExcellenceChange ManagementService LevelsDocumentation
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsDecision-Making SkillsCollaboration
Tools & Technologies
JIRAIT Service Management Platforms
Industry Keywords
End-User SupportTechnology AdoptionStakeholder CommunicationIncident ResponseTraining Materials