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Posted: 9/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing remote technical support, diagnosing and resolving issues related to video and phone systems, and maintaining accurate documentation of user interactions. Strong communication and organizational skills are essential for guiding users through technical solutions and managing support requests effectively.
Highest-signal resume keywords
Technical SupportIssue DiagnosisDocumentation SkillsCommunication SkillsCall Center Experience
About the role
Key responsibilities & impact- Provide remote technical support to Edward Jones branches, departments, and remote users
- Diagnose and resolve technical issues involving branch video and phone systems, access issues across multiple platforms, and data connectivity
- Deliver support via phone while guiding users through technical solutions and following a structured knowledge base
- Handle password resets, “how-to” questions, and general inquiries about supported systems
- Identify, document, and analyze trends to support problem resolution and prevent recurrence
- Assess and prioritize work based on severity, urgency, and impact
- Follow escalation protocols for unresolved issues
- Maintain detailed and accurate records of daily activities, system functions, and user interactions
- Assist with additional tasks as assigned
Requirements
What you’ll need- Associate’s degree from an accredited college, technical school, or university, or two (2) years of related experience, or an equivalent combination of education and experience totaling two (2) years
- Proficiency in relevant technologies and tools, with the ability to follow technical instructions
- Excellent verbal and written communication skills across all organizational levels
- Strong documentation and organizational skills
- Availability to work occasional weekends and holidays for support coverage
- Previous experience in a call center environment preferred
Benefits
Comp & perks- Remote work arrangement
- Professional workspace and high-speed internet access required for remote work
- Occasional weekend and holiday scheduling flexibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIssue DiagnosisPassword ResetsData ConnectivityKnowledge Base Navigation
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational Skills
Tools & Technologies
Video SystemsPhone SystemsRemote Support Tools
Certifications & Qualifications
Associate's Degree
Industry Keywords
Call Center EnvironmentTechnical InstructionsUser Interaction