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Service Desk Analyst
Centorrino TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing ICT support, including troubleshooting, user account management, and onboarding processes. Proficient in Microsoft 365, Azure, and ITSM platforms, with a strong focus on customer service and collaboration.
Highest-signal resume keywords
ICT SupportMicrosoft 365AzureServiceNowNV1 Security Clearance
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide high-quality remote and onsite ICT support to a range of clients
- Troubleshoot incidents and service requests, escalating more complex issues when required
- Set up user accounts, devices and IT equipment
- Support onboarding and offboarding
- Work across Microsoft 365, Windows, Azure, Intune and endpoint technologies
- Collaborate with technical teams, vendors and clients to deliver a great customer experience
- Build hands-on experience with ITSM platforms such as ServiceNow, Ivanti, Jira Service Management and ConnectWise
Requirements
What you’ll need- Existing NV1 security clearance is required
- Experience in ICT support or service desk, or relevant IT study/training
- Strong customer service, communication and problem-solving skills
- Proactive attitude, attention to detail and willingness to learn
- Ability to work independently while contributing to a collaborative team
- Exposure to ITIL and Microsoft technologies is highly regarded
- Valid Vulnerable People / Working with Children Check (WWCC) required
- Police Check required
Benefits
Comp & perks- Hybrid working with team anchor days to support collaboration
- Extensive training and development opportunities that enable continual growth as part of your career planning
- Extensive discounts and benefits to maximise your money
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
- Fun team events to celebrate achievements and connect with colleagues outside work as part of your engaging culture
- Diversity, inclusivity, variety and diverse backgrounds valued
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingUser Account ManagementOnboardingService Desk SupportITIL Exposure
Soft Skills
Customer ServiceCommunicationProblem-SolvingAttention to DetailProactive Attitude
Tools & Technologies
IntuneJira Service ManagementIvantiConnectWise
Certifications & Qualifications
Valid Vulnerable People / Working with Children CheckPolice Check