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Posted: 10/21/2026Digital Payments Supervisor
City National Bank of FloridaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payment operations, including wire transfer and foreign exchange operations, while ensuring compliance with regulatory standards such as BSA/AML and ISO 20022. Proven leadership in managing teams and driving process improvements within a financial institution.
Highest-signal resume keywords
Payment Operations ManagementWire Transfer OperationsForeign Exchange OperationsBSA/AML ComplianceISO 20022 Standards
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide leadership and operational oversight for the entire Digital Payments department, with primary focus on Wire and FX Operations
- Oversee daily transactions, exceptions, reconciliations, investigations, and service requests
- Lead domestic and international wire transfer operations, including Fedwire, SWIFT, repairs, returns, recalls, cancellations, investigations, and escalations
- Lead foreign currency payments and FX operations, including trade support, settlement, confirmations, messaging, reconciliations, and investigations
- Oversee payment screening and escalations for sanctions, BSA/AML, fraud prevention, and related controls
- Establish and monitor operational standards, performance metrics, service levels, quality measures, segregation of duties, dual controls, and approval requirements
- Identify operational, compliance, settlement, financial, and client-impacting risks and implement controls and corrective actions
- Serve as primary escalation point for complex payment, settlement, system, client, and business partner issues
- Ensure completion of reconciliations, settlement balancing, general ledger review, outstanding-item follow-up, and operational reporting
- Develop escalation procedures, contingency plans, disaster recovery requirements, and business continuity processes
- Oversee payment systems, applications, interfaces, message channels, queues, user access, and vendor-supported services
- Lead or support payment technology initiatives, conversions, implementations, upgrades, testing, release validation, and process improvements
- Support payment modernization initiatives including ISO 20022, structured payment data, SWIFT changes, and domestic/cross-border standards
- Partner with Treasury, Compliance, Sanctions, BSA/AML, Fraud, Risk, Finance, Technology, Product Management, and vendors
- Evaluate processes for efficiency, accuracy, client experience, risk management, automation, and scalability improvements
- Oversee reporting, service metrics, exception reporting, operational risk indicators, and management reporting
- Participate in audits, examinations, risk assessments, control testing, and regulatory reviews; ensure issue remediation
- Maintain knowledge of wire transfer, SWIFT, FX, ACH, payment operations, sanctions, regulatory, technology, and industry developments
- Oversee card operations, servicing, controls, exceptions, card program support, vendors, performance, and escalations
- Oversee transaction and card dispute processing, including claims, provisional credit decisions, investigations, documentation, and resolutions
- Maintain card and dispute monitoring and controls, including fraud escalations, aging, quality review, regulatory timeframes, losses, recoveries, and client communications
- Partner with Fraud, Compliance, Legal, Operations, Client Service, Product Management, and card service providers on card and dispute issues
Requirements
What you’ll need- 5 years experience in payment operations, wire transfer operations, foreign exchange operations, treasury services, SWIFT, or related financial services functions
- 3 years leadership experience within a regulated financial institution
- Advanced knowledge of domestic and international wire transfer operations, including Fedwire and SWIFT messaging
- Strong knowledge of foreign currency payments and FX operations
- Knowledge of ISO 20022 payment standards, structured payment data, sanctions screening, BSA/AML requirements, fraud controls, and payment operations risk management
- Working knowledge of ACH operations, card operations, debit card services, card network requirements, transaction and card dispute processing, Regulation E, Transaction Support functions, payment investigations, and reconciliations
- Experience managing payment operations within a financial institution
- Ability to lead initiatives, system implementations, testing, business continuity exercises, and process improvement efforts
- Ability to process, reconcile, and balance high-value transactions and settlement activity in U.S. dollars and foreign currencies
- Ability to analyze and resolve complex payment, operational, regulatory, settlement, system, and client-related issues
- Excellent organizational and time-management skills
- Exceptional verbal, written, and interpersonal communication skills
- Thorough understanding of management principles, including strategic planning, policy development, employee development, performance management, delegation, coaching, and organizational leadership
- Advanced proficiency in Microsoft Office applications, payment platforms, reporting tools, and related operational technology
- Knowledge of card operations, debit card products, card network operating requirements, fraud and exception processes, and third-party card service provider oversight
- Knowledge of consumer and commercial transaction dispute processing, Regulation E, card network rules, investigation standards, documentation, provisional credit, resolution timeframes, and client notification requirements
- Bachelor’s degree in Finance, Economics, Accounting, or related field, or equivalent education and/or relevant professional experience in lieu of a degree
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodation available during the application and hiring process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Wire Transfer OperationsForeign Exchange OperationsPayment InvestigationsReconciliationsSettlement BalancingACH OperationsFraud ControlsTransaction ProcessingRegulation E ComplianceOperational Risk Management
Soft Skills
Organizational SkillsTime ManagementVerbal CommunicationWritten CommunicationInterpersonal Communication
Tools & Technologies
Microsoft Office ApplicationsPayment PlatformsReporting ToolsSWIFT MessagingFedwire
Industry Keywords
Digital PaymentsTreasury ServicesSanctions ScreeningCard OperationsClient ServiceFinancial InstitutionOperational StandardsPerformance MetricsBusiness ContinuityRisk Management