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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in charge capture operations, medical billing, and revenue cycle management, with strong leadership capabilities in supervising and mentoring staff. Proficient in analyzing financial data and ensuring compliance with healthcare regulations.
Highest-signal resume keywords
Charge Capture Operations ManagementMedical Billing And Collections Revenue CycleCoding Certification (CPC, CCS-P)Human Resource Management PracticesStrong Written And Oral Communication Skills
About the role
Key responsibilities & impact- Supervise day-to-day operations of charge capture staff
- Monitor workflow and delegate work related to professional-services charge capture issues
- Interview, hire, conduct disciplinary actions, complete performance evaluations, and support staff development
- Maintain daily contact with the Practice Services Manager II as needed
- Prioritize and supervise charge capture operations for MCP, CSG, and/or CP specialty areas
- Investigate and resolve charge capture concerns with managers, administration, physicians, departmental staff, and clinical teams
- Manage an average of 26 to 35+ direct reports
- Provide coverage and support to the Charge Capture Manager
- Lead and mentor the Supervisor I leader team
- Serve as the Epic PB Resolute expert resource for charge capture and revenue-cycle issues
- Develop or revise operational protocols and processes to improve lag time, quality, and quantity of work
- Recruit and onboard staff, recommend promotions, initiate corrective actions, and establish performance standards
- Monitor governmental regulations and healthcare-industry changes to ensure compliance
- Coach and mentor staff and ensure ongoing training and performance reviews
- Resolve payer, physician, administration, and staff issues by analyzing information, patterns, and trends
- Analyze statistical data and financial reports to evaluate billing and collection efficiency and support accounts-receivable management
- Evaluate procedures, oversee team protocols, and prepare reports with findings and recommendations
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree required; appropriate experience may be substituted for education on an equivalent basis
- Minimum 7 years of experience
- Coding certification (CPC, CCS-P) and/or Health Information Management credential (RHIT, RHIA)
- Strong knowledge of medical billing and collections revenue cycle, including medical coding, reimbursement, contracting, and payment processing
- Knowledge of human resource management practices, including supervision, training/mentoring, hiring, and disciplinary procedures
- Skill in planning, organizing, delegating, and supervising
- Strong written and oral communication skills
- Understanding of medical billing concepts and coding conventions
- Ability to exercise initiative, independent judgment, decision-making, and problem-solving skills
- Proficient in Excel and Word
- Experience in multi-specialty professional billing coding and charge capture and knowledge of the overall revenue cycle preferred
- Previous supervisory and/or lead experience preferred
- Ability to occasionally lift moderate-weight materials, stand, or walk continuously
- Ability to detect and translate speech or other communication
- May occasionally need to distinguish colors and perceive relative distances between objects
Benefits
Comp & perks- Outstanding Healthcare Coverage, including Health, Vision, and Dental
- Flexible Spending options
- 403B Retirement Package
- Competitive Vacation and Paid Holidays
- Tuition Reimbursement
- Paid Parental Leave
- Employee & Family Assistance Program (EFAP)
- Pet Insurance
- On campus Fitness Facility with onsite classes
- Discounted rates on select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical CodingReimbursementPayment ProcessingStatistical Data AnalysisAccounts-Receivable ManagementOperational Protocol DevelopmentPerformance EvaluationMulti-Specialty Professional Billing CodingExcel ProficiencyWord Proficiency
Soft Skills
SupervisionTraining And MentoringPlanning And OrganizingDecision-MakingProblem-Solving
Tools & Technologies
Epic PB Resolute
Certifications & Qualifications
CPCCCS-PRHITRHIA
Industry Keywords
Healthcare ComplianceCharge CaptureRevenue CycleMedical Billing ConceptsHuman Resource Management