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RealPage, Inc.Posted 10/21/2026full-timeRichardson • Texas • United StatesSenior💰 $50,500 - $85,900 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and coaching licensed Property & Casualty insurance agents while enhancing customer satisfaction and retention through effective sales practices and process improvements. Proficient in managing team performance, training, and operational follow-up in a hybrid work environment.
Highest-signal resume keywords
Active Property & Casualty Insurance LicensePeople Leadership ExperienceCustomer Service ExpertiseStrong Communication SkillsProficiency with Microsoft Office
About the role
Key responsibilities & impact- Lead, coach, and motivate a team of licensed Property & Casualty insurance agents
- Monitor service quality, productivity, customer satisfaction, sales performance, and retention
- Conduct regular one-on-ones, coaching sessions, team meetings, and performance reviews
- Provide feedback and development plans to help agents achieve their goals
- Support complex customer questions, service issues, and escalations
- Identify process improvements that enhance the customer and employee experience
- Partner with managers and cross-functional teams on staffing, scheduling, training, and performance management
- Support revenue growth and customer retention by reinforcing effective sales and service practices
- Coordinate quality assurance, documentation, reporting, and operational follow-up
- Help manage product-related escalations and communicate recurring issues to internal partners
- Support training activities, including new-hire onboarding, refresher training, and licensing-renewal education
- Collaborate with Product Management, Product Development, Implementation, and Product Support teams
- Promote a positive, inclusive, accountable, and customer-focused team culture
- Participate in extended-hours, evening, or weekend coverage as business needs require
- Within the first 90 days, establish relationships, create a coaching rhythm, improve operational visibility, identify opportunities to reduce rework, and help ensure reliable hybrid team coverage
Requirements
What you’ll need- Active Property & Casualty Insurance license
- At least two years of experience in insurance, a contact center, or customer service
- Previous people-leadership, team-lead, or coaching experience preferred
- Strong verbal and written communication skills
- Excellent customer-service and relationship-building abilities
- Strong problem-solving, decision-making, and organizational skills
- Ability to manage multiple priorities and accurately document information
- Proficiency with Microsoft Outlook, Excel, Word, and other business systems
- Dependable, professional, accountable, and comfortable working in a collaborative environment
- Ability to work effectively in a hybrid setting
- Ability to remain seated or standing for extended periods, with occasional movement as needed
Benefits
Comp & perks- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Professional development opportunities
- Performance-based bonus based on position
- Annual bonus and sales incentives for eligible roles, subject to applicable plan terms and individual performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance KnowledgeCoaching and MentoringPerformance ManagementProcess ImprovementQuality AssuranceDocumentationOperational Follow-UpSales Performance MonitoringCustomer Retention StrategiesTraining and Onboarding
Soft Skills
Problem-SolvingDecision-MakingOrganizational SkillsRelationship BuildingDependability
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft WordBusiness Systems
Certifications & Qualifications
Property & Casualty Insurance License
Industry Keywords
InsuranceContact CenterCustomer SatisfactionTeam CultureHybrid Work Environment