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Posted: 10/21/2026Trade & Working Capital Operations Manager
City National Bank of FloridaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in managing trade operations, including Letters of Credit and Trade Services, while ensuring compliance with regulatory standards and operational controls. Proven ability to lead teams, enhance processes, and collaborate effectively across various stakeholders.
Highest-signal resume keywords
Commercial Letters Of Credit ManagementOperational Risk ManagementTeam Leadership And DevelopmentRegulatory Compliance OversightProcess Improvement And Automation
About the role
Key responsibilities & impact- Manage and oversee day-to-day operations of Core Trade & Working Capital, including standby and commercial Letters of Credit, Trade Loans, and Trade Payables & Receivables
- Oversee issuance, amendments, document examination, discrepancy handling, claims/draws, payments, expiries, cancellations, disbursements, advances, booking, reporting, and related servicing activities
- Provide technical guidance and review for complex Letters of Credit, Documentary Collections, and other approved trade instruments
- Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained
- Review and approve complex transaction activity and operational exceptions within delegated authority
- Serve as primary operational liaison with internal stakeholders, external counsel, beneficiaries, clients, and vendors
- Manage operational efficiency, digitization, automation, staff training, talent development, and expense alignment
- Oversee operational controls, procedures, quality review, exception management, escalations, audit readiness, regulatory examination support, and remediation
- Manage vendor relationships and monitor quality, service times, controls, and regulatory adherence
- Oversee residential portfolio servicing activities performed by external vendors, including reporting, performance, service levels, exceptions, remediation, and escalations
- Coordinate residential portfolio servicing oversight, issue tracking, action plans, management reporting, and audit/compliance/regulatory requests
- Manage direct reports and assigned operational functions, including workload allocation, performance management, coaching, training, cross-training, accountability, and professional development
- Partner on Trade Finance initiatives, system implementations, workflow design, testing, process improvements, automation, and target operating model development
- Prepare, review, and present operational reporting, metrics, issue updates, risk/control summaries, vendor updates, and management information
- Maintain and enhance procedures, control documentation, job aids, and training materials
- Perform other duties and special projects as assigned by management
Requirements
What you’ll need- 10+ years experience in Commercial and Standby Letters of Credit, Trade Services, Documentary Collections, Trade Operations, Payables Financing (Supply Chain Finance), Receivables Financing or related commercial banking operations functions
- 5+ years experience leading teams, supervising operational staff, managing complex workflows, or providing formal oversight of operational controls in a regulated banking environment
- 3+ years experience supporting system/process implementations, control enhancements, audit responses, regulatory examinations, or operating model improvements related to banking operations
- Advanced knowledge of Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, claims/draw processing, amendments, expiries, cancellations, and related trade operations servicing activities
- Working knowledge of UCP 600, ISP98, URDG 758, and related operational and legal considerations where relevant
- Strong understanding of operational risk management, quality control, maker-checker/review controls, segregation of duties, issue management, exception handling, audit readiness, and regulatory expectations
- Ability to provide managerial oversight, technical guidance, staff development, workload management, and escalation support for complex trade operations activities
- Ability to collaborate across Front Office, Credit, Legal, Compliance, Treasury, Finance, Technology, Product, PMO, Audit, external counsel, vendors, and clients
- Strong written and verbal communication skills, including ability to explain complex trade operations issues, risks, controls, and recommendations to senior stakeholders
- Strong analytical, problem-solving, and decision-making skills, with ability to identify risks, evaluate control gaps, and recommend practical remediation or process improvements
- Proficiency with Microsoft Office and familiarity with lending/core systems, document repositories, payment systems, trade platforms, reporting tools, and workflow applications
- Experience with Loan IQ, Fiserv, nCino/Elevate, or comparable systems preferred
- Ability to manage multiple priorities, projects, deadlines, audits, exams, escalations, and operational initiatives while maintaining accuracy and control discipline
- Ability to oversee vendor servicing performance, monitor issue remediation, review vendor reporting, and coordinate residential portfolio servicing oversight activities with internal stakeholders
- Bachelor's Degree in Business, Finance, International Business, Accounting, Operations, or related field
- Certified Documentary Credit Specialist (CDCS), Certified Treasury Professional (CTP), or similar trade/operations certification
- Equivalent combination of education and relevant experience may be considered
Benefits
Comp & perks- Equal Opportunity Employer
- Reasonable accommodations for applicants participating in the interview process
- Hybrid workplace policy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Trade OperationsDocumentary CollectionsClaims/Draw ProcessingOperational ControlsQuality ControlWorkflow ManagementAudit ReadinessIssue ManagementRegulatory Examination SupportVendor Relationship Management
Soft Skills
Strong Communication SkillsAnalytical Problem-SolvingDecision-MakingCollaborationWorkload Management
Tools & Technologies
Microsoft OfficeLoan IQFiservNCino/ElevateTrade Platforms
Certifications & Qualifications
Certified Documentary Credit Specialist (CDCS)Certified Treasury Professional (CTP)
Industry Keywords
UCP 600ISP98URDG 758Payables FinancingReceivables FinancingCommercial Banking Operations