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FreedomCarePosted 10/21/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management and people leadership skills, with a focus on improving enrollment outcomes, compliance, and team performance through effective coaching and data analysis. Proven ability to lead cross-functional initiatives and implement process improvements in a healthcare environment.
Highest-signal resume keywords
Operational ManagementPeople LeadershipData AnalysisCompliance ManagementProcess Improvement
About the role
Key responsibilities & impact- Provide day-to-day leadership and operational oversight across precare and care
- Directly manage, coach, and develop Team Leads
- Monitor enrollment workflows, lead queues, intake pipelines, onboarding progress, case aging, escalations, and team capacity
- Drive performance against KPIs including lead response, conversion, intake completion, document collection, eligibility clearance, onboarding completion, time to activation, service-level adherence, quality, productivity, and pipeline health
- Review operational data, quality findings, referral trends, customer feedback, and team performance to identify root causes and improve enrollment outcomes
- Coach Specialists on documentation quality, call handling, enrollment guidance, eligibility review, follow-up, escalation judgment, compliance, and customer experience
- Resolve complex, delayed, sensitive, or cross-functional enrollment cases
- Strengthen handoffs and collaboration across cross-functional teams
- Ensure compliance with company policies, HIPAA requirements, state and payer requirements, SOPs, quality standards, documentation expectations, and enrollment requirements
- Lead process changes, workflow improvements, system updates, training initiatives, growth initiatives, and operational priorities
- Identify opportunities to simplify processes, reduce delays, improve first-contact resolution, strengthen outreach, increase conversion, and improve enrollment experience
- Monitor schedules, attendance, adherence, coverage needs, staffing gaps, and capacity planning
- Participate in hiring, onboarding, performance management, corrective action support, succession planning, and development planning
- Prepare and communicate performance updates, action plans, trend summaries, risks, barriers, pipeline insights, and recommendations to the Manager of Operations and stakeholders
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, Operations, or a related field preferred
- Experience leading, supervising, or managing people leaders, frontline operations teams, enrollment operations teams, call center teams, healthcare operations teams, or customer support teams preferred
- Strong people leadership skills, with the ability to coach, develop, engage, and hold teams accountable
- Strong operational management skills, with the ability to manage workflows, queues, capacity, service levels, pipeline health, escalation patterns, and competing priorities
- Ability to analyze data, identify trends, diagnose root causes, and translate insights into clear performance actions and process improvements
- Excellent verbal and written communication skills
- Strong customer-service orientation, with the ability to balance empathy, urgency, compliance, and sound judgment
- Demonstrated ability to lead through change, implement new processes, and support teams through evolving business needs
- Strong problem-solving and critical-thinking skills
- High attention to detail and commitment to accurate documentation, process consistency, quality, and compliance
- Ability to build strong cross-functional partnerships and influence stakeholders without losing accountability for outcomes
- Master’s Degree in HealthCare Administration or MBA preferred
- 5+ years working experience as an operational leader in a homecare agency preferred
Benefits
Comp & perks- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities to grow your career
- Inclusive work environment
- Equal Opportunity Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enrollment OperationsWorkflow ManagementKPI MonitoringPerformance ManagementDocumentation Quality
Soft Skills
CoachingCommunicationProblem-SolvingCustomer Service OrientationAttention to Detail
Certifications & Qualifications
Bachelor’s DegreeMaster’s Degree in HealthCare Administration or MBA
Industry Keywords
HIPAA ComplianceHomecare AgencyCustomer ExperienceCross-Functional CollaborationEnrollment Requirements