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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Backorder and Custom / Drop-Ship operations while ensuring quality, speed, and accuracy. Proven ability to analyze performance metrics and enhance customer service processes through strong vendor relationships and collaboration.
Highest-signal resume keywords
Customer Service ManagementProduct ManagementOrder Entry KnowledgePurchase Order Systems KnowledgeMicrosoft Office Proficiency
About the role
Key responsibilities & impact- Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy
- Guide leaders in analyzing department results for trends and improvement opportunities
- Track and report gross profit, return, vendor performance and customer feedback metrics
- Work with other Uline teams to enhance customer service processes and identify new product opportunities
- Build strong vendor relationships to resolve issues quickly and enhance service quality
Requirements
What you’ll need- Bachelor’s degree
- 5+ years of experience in Customer Service or Product Management
- 2+ years of experience in a management role
- Knowledge of Order Entry
- Knowledge of Purchase Order Systems
- Knowledge of Microsoft Office
- Ability to travel to Uline’s North American branches and vendors
- Must complete a pre-employment hair follicle drug screening
- Must work on-site
Benefits
Comp & perks- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays
- Generous paid time off
- Tuition Assistance Program covering professional continuing education
- Café featuring affordable daily meal options from local restaurants
- On-site fitness center
- Beautifully maintained walking paths
- Best-in-class, clean, modern facilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Backorder ManagementCustom Operations ManagementDrop-Ship Operations ManagementPerformance Metrics TrackingVendor Relationship Management
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsLeadership
Industry Keywords
Gross Profit TrackingCustomer Feedback MetricsService Quality EnhancementTravel Requirements