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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service coordination and operational performance management, with a strong focus on KPIs, customer experience, and team leadership. Proficient in utilizing CRM and field service management platforms to enhance workflows and drive efficiency.
Highest-signal resume keywords
Service Coordination ManagementKPI Monitoring and AccountabilityTeam Leadership and DevelopmentOperational Performance ImprovementCRM and Field Service Management
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead Palmetto’s post-PTO service coordination function from intake through site visit scheduling and invoicing
- Own operational performance across service coordination, including resolution timelines, partner execution, cost efficiency, and customer experience
- Oversee and develop Service Project Coordinators, Team Leads, and service coordination workflows
- Set performance expectations, monitor KPIs, and drive accountability for throughput, SLA adherence, and customer outcomes
- Manage service queue health and capacity planning, identifying risks and implementing corrective actions
- Own the service partner lifecycle, including onboarding, training, performance monitoring, business reviews, scorecards, pipeline reviews, and escalations
- Partner with senior leadership on partner strategy, network expansion, market coverage, and pricing optimization
- Serve as escalation point for complex, high-impact, or time-sensitive service issues
- Define and continuously improve workflows, SOPs, and operational standards
- Collaborate with Product and Engineering on system requirements, automation, and workflow improvements in Salesforce and related platforms
- Identify inefficiencies, failure points, and cost drivers; lead initiatives to improve scalability, reduce cost, and enhance customer experience
- Ensure accurate and timely invoicing, including partner work validation and cost controls
- Report to the Director of Service Operations
Requirements
What you’ll need- BS/BA is preferred
- Minimum 3 years of experience in residential solar installation, with a strong understanding of system components, installation practices, and common service issues
- Minimum 2 years of experience managing teams in a service, operations, or field coordination environment
- Demonstrated experience leading operational functions with accountability for KPIs such as timelines, cost, and customer experience
- Strong experience working with third-party service providers or contractor networks, including performance management and operational oversight, is recommended
- Proven ability to build and scale processes in a fast-paced, high-volume operational environment
- Strong analytical mindset with the ability to use data to drive decision-making, identify trends, and improve performance
- Experience working with CRM and field service management platforms, such as Salesforce Service Cloud, Field Service, or similar systems
- Ability to define business requirements and partner with Product/Engineering teams to implement system and workflow improvements
- Excellent communication skills, with the ability to manage cross-functional stakeholders and drive alignment across teams
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
- Employment contingent upon successful completion of a background check
Benefits
Comp & perks- Unlimited PTO
- Medical coverage
- Dental coverage
- Vision coverage
- Paid parental leave
- Retirement plans
- Talent development and career growth opportunities
- Promote-from-within culture
- Purpose-driven work
- Collaboration, impact, and balance-focused culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Residential Solar InstallationOperational OversightPerformance ManagementData AnalysisCost ControlWorkflow ImprovementService Partner Lifecycle ManagementCapacity PlanningInvoicing AccuracySOP Development
Soft Skills
Excellent CommunicationHighly OrganizedDetail-OrientedCross-Functional CollaborationAnalytical Mindset
Tools & Technologies
Salesforce Service CloudField Service Management Platforms
Industry Keywords
Service CoordinationCustomer ExperienceOperational StandardsPerformance MonitoringThird-Party Service Providers