City National Bank of Florida

Documentation Specialist

• Develop, review and maintain procedures for Banking Centers and Client Services
• Collaborate with department managers, supervisors, subject matter experts and key employees to document procedures
• Document steps and requirements according to Bank policy and regulatory requirements
• Organize and maintain the company-wide Procedures library
• Present procedures to management and department heads for approval
• Manage, analyze, research, develop, compose and edit procedures
• Develop and follow standards and processes for Procedures documentation
• Serve as the go-to person for Procedures documentation standards, formats and content
• Manage procedure lifecycles from request tracking through publication and periodic review
• Provide timely communications on procedure status
• Initiate and manage meetings with subject matter experts to create and revise procedures
• Revise and update procedures and recommend process improvements
• Review proposed changes and identify affected procedures
• Facilitate agreement across multiple lines of business on process flows and workflows
• Communicate new procedures and updates to applicable business units
• Maintain an organized archive of procedure changes
• Provide documentation to auditors when directed by Management
• Consult with Legal, Compliance, Human Resources and Enterprise Risk on regulatory compliance
• Partner with Training to help employees understand and implement required changes
• Prioritize requests related to regulatory changes, audit findings and client impacts
• Maintain and manage incoming requests in a centralized reporting location
• Lead monthly Procedures Task Force meetings and distribute agendas and minutes

Technical Documentation Specialist

Business Analyst

• Support the Treasury Management Sales team throughout the sales cycle
• Provide treasury solutions to prospects and existing clients
• Facilitate preparation of proposals and implementation of products and services
• Examine internal client data and external third-party data to improve revenue generation and operational performance
• Perform daily and implementation-related operations functions for treasury service offerings
• Deliver support to bank clients and handle service requests, inquiries, and technical issues related to banking and treasury management services
• Collaborate with the Treasury Management Director on pitch book maintenance, pipeline management, reporting, pricing reviews, relationship reviews, profitability and cost analysis, pricing database development, sales opportunities, and contact management
• Research, design, and facilitate implementation of new products and services
• Evaluate and analyze data attributes and develop processes to improve operational performance while following department policies and procedures
• Perform client analysis and contribute to proposal generation with Treasury Sales Officers
• Resolve client issues promptly, escalating as needed
• Support marketing efforts for Treasury Management products and solutions
• Educate bank officers regarding department products
• Partner with Treasury Sales Officers to propose and implement Treasury Management solutions for clients

Treasury Management Analyst

Banker

• Coordinate at a senior level with the sales team to establish, build, and sustain business banking relationships with companies generally generating less than $20 million in gross sales
• Drive success and growth within the assigned sales territory
• Serve as the primary relationship manager for the Bank and oversee client interactions
• Participate in credit underwriting, portfolio management and review, risk/credit grading, and risk identification and management
• Service portfolios, monitor covenant compliance, and monitor collateral
• Meet and exceed individual and team sales goals for deposits, loans, and other metrics
• Expand existing relationships and solicit new business through referrals and cold calling outside the banking center
• Analyze credit checks and perform preliminary financial statement analysis to assess potential creditworthiness
• Lead sales professionals and ensure achievement of sales and revenue targets
• Generate, identify, qualify, and prioritize prospects while nurturing the existing book of business
• Contact the top 20 loan and deposit clients monthly to maintain relationships and identify cross-selling opportunities
• Research existing clients to uncover additional cross-selling opportunities
• Increase core deposits and contribute to loan funding
• Develop expert-level sales proposals and strategies
• Maintain market and competitor knowledge and a strategic outlook for business growth
• Establish, expand, and maintain referral sources
• Plan pre-call activities and prepare worksheets for joint client appointments
• Assess clients' financial needs using tax returns, credit reports, personal financial statements, and debt schedules
• Document relationship management processes
• Guide clients on financial issues and recommend suitable solutions
• Advocate for clients in securing credit and cross-selling products and services
• Evaluate and document business, management, industry, financial, and structural risks in credit approval documents
• Organize and lead complex sales initiatives and customized proposal generation
• Build and maintain relationships with partners
• Support banking center success through sales campaigns, banking center activities, and community organizations
• Structure and complete secured and unsecured business loans, comply with policy, and present deals to the Risk team
• Participate in branch meetings, weekly joint calls or prospecting sessions, coaching sessions, and required coaching documentation
• Follow S.A.F.E. Act procedures and notify Human Resources of changes in current status

Business Banker

Sales

• Participate in a 10-week, full-time summer internship in banking
• Work alongside experienced bankers on meaningful projects
• Gain exposure to real client work and live credit opportunities
• Depending on track, support underwriting, credit analysis, portfolio risk, financial spreading, covenant testing, credit memorandums, portfolio monitoring, sales strategy, prospecting, client needs, and the end-to-end banking cycle
• Complete structured orientation covering banking systems, credit policy, compliance, and BSA/AML fundamentals
• Work with senior bankers and a peer mentor to establish goals and deliverables
• Receive a readiness assessment from senior management at the close of the program

Sales Associate – Summer Internship

Data Analyst

• Query, extract, cleanse, transform, and analyze data from multiple source systems for audit engagements and continuous monitoring
• Develop and maintain dashboards, reports, and visualizations using approved data analytics tools
• Perform data validation and reconciliation procedures to assess data reliability and completeness
• Identify trends, exceptions, anomalies, and potential control gaps
• Assist in developing automated audit tests and continuous auditing routines
• Support implementation of emerging technologies, including automation and AI-enabled audit solutions
• Assist with General IT, data, and operational audit engagements
• Perform risk and control assessments under senior auditor and audit management supervision
• Execute audit testing procedures and document results according to Internal Audit methodology and professional standards
• Evaluate IT general controls, including logical access, change management, computer operations, data protection, and related technology processes
• Participate in walkthroughs, interviews, and control testing with business and technology stakeholders
• Prepare audit workpapers, observations, and supporting documentation
• Track remediation efforts and validate management corrective actions
• Support annual and dynamic risk assessments, continuous monitoring, and special projects
• Maintain professional skepticism, confidentiality, objectivity, and adherence to Internal Audit and regulatory expectations
• Develop knowledge of banking operations, regulations, cybersecurity risks, technology controls, and audit frameworks
• Communicate audit and analytics results concisely, accurately, and professionally
• Collaborate effectively to provide a Best-in-Class Client Experience

IT Audit, Data Analyst

Analyst

• Support the Internal Audit Department in evaluating the design and operating effectiveness of the Bank’s internal controls, including FDICIA and other financial controls
• Execute assigned, defined, generally lower-complexity audit procedures under supervision
• Perform control testing by reviewing documentation, validating evidence, completing test steps, and documenting results
• Assist with audit planning, background research, process documentation, walkthroughs, risk and control identification, and audit program updates
• Prepare audit workpapers documenting procedures, evidence, testing results, exceptions, and conclusions
• Analyze potential control exceptions and prepare preliminary summaries of observations
• Support continuous monitoring and continuous auditing through data gathering, validation, analysis, recurring tests, and dashboards
• Use Excel and approved data analytics tools for reconciliations, comparisons, sampling, trend analysis, and repeatable audit procedures
• Develop proficiency in audit management and reporting tools
• Apply approved artificial intelligence tools to audit planning, testing, documentation, and analysis while protecting confidential information
• Assist with status updates, meeting materials, audit report support, follow-up testing, regulatory examination support, and external audit requests

Internal Audit Analyst

• Query, extract, cleanse, transform, and analyze data from multiple source systems for audit engagements and continuous monitoring
• Develop and maintain dashboards, reports, and visualizations using approved data analytics tools
• Perform data validation and reconciliation to assess data reliability and completeness
• Identify trends, exceptions, anomalies, potential control gaps, and process improvement opportunities
• Develop automated audit tests and continuous auditing routines
• Support emerging technologies, including automation and AI-enabled audit solutions
• Assist with General IT, data, and operational audit engagements
• Perform risk and control assessments under senior auditor and audit management supervision
• Execute audit testing and document results according to Internal Audit methodology and professional standards
• Evaluate IT general controls, including logical access, change management, computer operations, data protection, and related technology processes
• Participate in walkthroughs, interviews, and control testing with business and technology stakeholders
• Prepare audit workpapers, observations, and supporting documentation
• Track remediation efforts and validate management corrective actions
• Support annual and dynamic risk assessments, continuous monitoring, and special projects
• Maintain professional skepticism, confidentiality, objectivity, and adherence to Internal Audit and regulatory expectations
• Develop knowledge of banking operations, regulations, cybersecurity risks, technology controls, and audit frameworks
• Communicate audit and analytics results concisely, accurately, and professionally

Account Manager

• Serve as the primary advisor for high-value corporate clients
• Drive business development and deliver tailored financial solutions
• Grow the portfolio by building new relationships and deepening existing ones
• Meet or exceed individual sales and retention goals while ensuring legal and regulatory compliance
• Grow the portfolio through client referrals, networking, and targeted outreach
• Lead delivery of financial services to corporate clients in line with credit quality standards and production goals
• Present and promote banking solutions to existing and prospective clients
• Collaborate with Risk Officers, Treasury Management, Client Services, and Product Specialists
• Make decisions on overdrafts, wires, pricing, and structuring within authorized limits
• Negotiate loan terms based on risk, market conditions, and client relationship value
• Review and underwrite new and renewal loan requests with Risk Officers
• Monitor portfolio quality, manage past due loans, and address potential issues
• Ensure timely and accurate reporting and compliant loan closings

Senior Corporate Banking Relationship Manager

General

• Manage an assigned portfolio of commercial real estate loans
• Underwrite and process new credit requests, including complex credits and construction projects
• Underwrite specialty property assets
• Handle renewals and modifications of existing credits
• Conduct annual loan reviews and monitor loan covenants
• Assess risk changes based on market and industry conditions
• Ensure compliance with underwriting guidelines, credit policy, and regulatory requirements
• Structure and underwrite new credit requests and prepare credit approval packages
• Aggregate credit relationship details and quality-control supporting analyses
• Advise Real Estate Risk leadership of adverse changes in loan risk profiles
• Monitor, maintain, and potentially grow loan portfolios with Relationship Managers
• Process renewal and modification transactions for maturing credits
• Gather client financial information for underwriting, annual reviews, and covenant testing
• Document risk-rating changes, Watch List Action Plans, and transfers of underperforming credits to Asset Recovery
• Support sales efforts, joint client and prospect calls, and market research projects
• Develop knowledge of client relationships and prospect opportunities
• Participate in examinations, audits, and loan portfolio reviews
• Participate in industry associations, seminars, and market activities
• Execute ad hoc projects as directed by the Real Estate Risk Manager or Director of Real Estate Risk
• Report directly to the Real Estate Risk Manager or designee

Commercial Real Estate Portfolio Management Officer III

Systems Engineer

• Apply systems analysis techniques to determine hardware, software, database, and system requirements
• Administer and maintain enterprise database platforms across on-premises and cloud environments
• Monitor database health, performance, capacity, storage utilization, and operational processing
• Investigate and resolve database incidents, service requests, production issues, and operational exceptions
• Perform database performance analysis and tuning, including queries, indexes, stored procedures, database objects, and configurations
• Plan, coordinate, test, and implement database maintenance, upgrades, patches, configuration changes, and platform enhancements
• Maintain and test database backup, recovery, disaster recovery, and service restoration procedures
• Administer and support Power BI environment components and Gateway infrastructure
• Troubleshoot Power BI environment, connectivity, refresh, Gateway, and platform-related issues
• Support database, reporting, integration, and data platform initiatives
• Participate in database migrations, system implementations, data conversions, infrastructure changes, and modernization efforts
• Collaborate with Data Operations, Data Engineering, Data Architecture, Infrastructure, Cybersecurity, vendors, and business stakeholders
• Support monitoring, process integrity validation, and early detection of failures
• Participate in automation and continuous improvement initiatives
• Implement production changes in accordance with change management, testing, approval, documentation, evidence retention, and rollback requirements
• Maintain technical procedures, runbooks, knowledge articles, recovery plans, implementation records, system inventories, and documentation
• Provide technical support for audits, regulatory reviews, risk assessments, control testing, evidence requests, and remediation
• Support database security, access management, data protection controls, and regulatory compliance
• Evaluate database technologies, administration tools, monitoring platforms, vendor solutions, and automation opportunities
• Participate in integration and orchestration improvements
• Participate in on-call, after-hours, weekend, holiday, maintenance, and recovery activities as required

Systems Analyst, Database Administrator

• Ensure proper administration of post-closing processes for consumer, residential mortgage, commercial, and commercial real estate loans
• Ensure service quality standards for timeliness, accuracy, and completeness
• Perform post-closing reviews of loan files and adhere to documentation policies and guidelines
• Prepare barcodes for loan packages prior to booking
• Prepare disbursement of payoffs and/or cashiers according to the post-closing checklist
• Record documents and perform other post-closing tasks
• Enter pending items as exceptions in the bank’s exceptions program
• Upload financial information, environmental reports, appraisals, and other documents to Web Director
• Receive and obtain approval of title requirements, including Title Commitment, CPL, and Ownership and Encumbrance Reports
• Follow up on post-closing exceptions, recorded documents, title policies, and other required documentation
• Communicate by email with internal bank staff, in-house legal department, title companies, and outside counsel
• Respond to bank personnel emails and assist with resolution of pending items
• Prepare bank forms and perform tasks required to comply with loan policies, procedures, and compliance requirements
• Perform quality control and complete AppLink transactions for automatic document uploads into WebDirector
• Cross-train with the Loan Workflow Manager on initial loan opening tasks for business and consumer loans, including real-estate secured loans
• Liaise with appropriate decision-makers to resolve problems
• Assist with special projects as necessary

Post-Closing Coordinator

Human Resources

• Serve as a first point of contact for employee questions related to medical, dental, vision, life insurance, disability, and voluntary benefits
• Assist employees with benefit elections and navigation of the enrollment platform
• Support Open Enrollment meetings, webinars, education sessions, and benefit fairs
• Monitor enrollment activity and conduct follow-up communications
• Coordinate and distribute Open Enrollment materials and employee communications
• Process benefits-related transactions including new enrollments, life events, changes, and terminations
• Review enrollment submissions for accuracy and completeness
• Support reconciliation activities and maintain accurate employee benefit records
• Partner with benefits vendors and internal stakeholders to resolve employee issues
• Track and monitor benefit cases through resolution
• Respond to employee inquiries via phone, email, and in-person meetings
• Research and resolve benefit eligibility, coverage, and enrollment questions
• Escalate complex issues to the Benefits Manager
• Update and maintain employee benefit records in HRIS systems
• Prepare enrollment tracking reports and audit files
• Assist with benefits file uploads and data validation activities
• Support documentation and records retention requirements
• Schedule employee appointments and benefits consultations
• Prepare meeting materials, presentations, and enrollment packets
• Maintain benefits documentation and employee communications
• Assist with special projects and other benefits-related activities as assigned

Benefits Specialist, Temp

Director

• Lead and oversee fraud teams across the end-to-end fraud lifecycle, including detection, alert monitoring, investigations, recovery efforts, case closure, quality control, and escalation
• Directly manage Fraud Investigators, Detection Analysts, and related 2LoD fraud team roles
• Evaluate fraud prevention, detection, investigation, and recovery controls; recommend and implement strategic enhancements
• Own and govern 2LoD fraud-related policies and procedures, including Anti-Fraud, Elder Abuse, Identity Theft, investigator, detection, and manager procedures
• Establish, maintain, and govern a fraud playbook defining response protocols, governance expectations, escalation points, roles, responsibilities, and operational coordination
• Own, monitor, and report fraud Key Risk Indicators and Key Performance Indicators
• Oversee fraud metrics, dashboards, reports, and strategic presentations for senior management and governance committees
• Oversee Financial Crime Prevention fraud-source issue management, including root cause themes, remediation, tracking, and sustainable control enhancements
• Lead enterprise-wide fraud risk assessments, fraud Risk and Control Self-Assessments, and new product/service fraud risk assessments
• Oversee fraud models under the FCP Model Governance framework, including change control, validation, performance monitoring, and Model Risk Management engagement
• Serve as fraud system owner and administrator, overseeing vendors, system performance, coverage assessments, tuning, optimization, and technology changes
• Evaluate, select, and oversee implementation of fraud technology solutions, detection agents, analytics tools, and system enhancements
• Perform system coverage assessments for transaction monitoring, case management solutions, and other fraud service providers

Technical Documentation Specialist

Treasury Management Analyst

Business Banker

Sales Associate – Summer Internship

IT Audit, Data Analyst

Internal Audit Analyst

IT Audit, Data Analyst

Senior Corporate Banking Relationship Manager

Commercial Real Estate Portfolio Management Officer III

Systems Analyst, Database Administrator

Post-Closing Coordinator

Benefits Specialist, Temp

Fraud Director