Manager jobs in United States
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Account Business Manager
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Account Business Manager
CoorsTek, Inc.Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in order management and supply chain coordination, with a strong focus on customer demand fulfillment and inventory management. Proficient in utilizing ERP systems and demand planning tools to optimize processes and enhance customer satisfaction.
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Act as a key liaison between sales, production and supply chain to ensure customer demand fulfillment, reliable supply, and inventory management
- Drive near-term solutions and longer-term strategy by developing and recommending process improvements to customer order fulfillment
- Partner cross-functionally with sales, product management, demand and supply planning to oversee order fulfillment, supply chain assurance, and inventory strategy
- Manage and track customer forecasts and order receipts
- Monitor and report production status on critical orders and priority products
- Download, review, reconcile, and update customer forecasts against CoorsTek’s demand planning system (IBP)
- Collaborate with Inside Sales globally to monitor quoting and booking status and provide consolidated insights
- Partner with Planning to ensure constrained demand over a moving 12-month window meets customer forecasts
- Provide weekly updates on orders and production to the Account Director and customer
- Notify the Account Director and customer of notable production schedule changes
- Optimize the consigned inventory program with customers, Planning, and production facilities
- Represent the company in resolving customer complaints related to order fulfillment
- Forecast customer demand by analyzing present and past sales records
- Coordinate quotation activities, including cost and technical review with sales, production, and engineering
- Coordinate corrective actions for customer complaints involving quality, service, and returned goods
- Manage CoorsTek ERP systems and customer supplier portals for complex account matters and internal delivery coordination
Requirements
What you’ll need- Bachelor’s Degree, or equivalent; STEM degree preferred
- Experience in the semiconductor industry is a plus
- Minimum Five (5) years’ related experience in Order Management/Inside Sales preferred
- Basic understanding of materials and product usage
- Experience in Supplier Relationship Management
- Understanding of customer and market dynamics and requirements
- Negotiation skills and ability to develop interpersonal relationships
- Proven abilities in written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
- Ability to perform detailed analysis utilizing intermediate math skills
- Moderate to advanced proficiency in Windows, Microsoft Office (Excel and PowerPoint), Outlook and CRM
- Familiarity with SAP and IBP a plus
- Must be able to work with a diverse variety of people from different cultures and backgrounds
- Ability to travel approximately 20% to customer locations or CoorsTek facilities
ATS Keywords
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