Analyst, Outreach Coordinator
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CVS HealthPosted 10/20/2026full-timeRemote • Kentucky • United StatesJuniorMid-Level💰 $21 - $37 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in member outreach and health education, focusing on improving health outcomes for Medicaid and Medicare populations. Proficient in data management and communication, ensuring compliance with HEDIS quality initiatives and effective member engagement.
Highest-signal resume keywords
Member Outreach ExperienceHealth Care MarketingCustomer Service ExperienceData ManagementHEDIS Quality Initiatives
About the role
Key responsibilities & impact- Coordinate member outreach to ensure effective use of health plan benefits
- Ensure member receipt of important clinical services
- Improve member health outcomes within the Medicaid or Medicare population
- Respond to member inquiries in person, via telephone, and in writing
- Support Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory and contractual requirements
- Conduct outreach to members who are noncompliant in designated outreach services
- Support effective medical record capture for HEDIS medical record review and abstraction of supplemental data
Requirements
What you’ll need- 2+ years’ member outreach, health care marketing, and/or other health education experience
- 1+ years of customer service or call center experience
- 1+ years of experience working with data
- Ability to work independently with a high attention to details
- Exceptional verbal and written communication skills
- 2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications, and MS Office Suite applications including Teams, Outlook, Word, and Excel
- High School Diploma (REQUIRED)
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Health EducationData AnalysisMedical Record ReviewAttention to DetailCommunication Skills
Soft Skills
Verbal CommunicationWritten CommunicationIndependent Work
Tools & Technologies
MS Office SuiteTeamsOutlookWordExcel
Industry Keywords
MedicaidMedicareHEDISHealth Plan BenefitsClinical Services