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Dairy QueenPosted 10/21/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $97,498 - $119,435 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in franchise operations management, including the development and execution of business plans, marketing strategies, and operational standards. Strong ability to provide guidance and support to franchisees while ensuring compliance with industry regulations and company policies.
Highest-signal resume keywords
Franchise Operations ManagementRestaurant Operations KnowledgeBusiness Plan DevelopmentServSafe CertificationStrong Communication Skills
About the role
Key responsibilities & impact- Provide guidance and coaching to franchisees and Operations team to achieve short- and long-term company and operational goals
- Advise franchisee owners/operators to improve sales, profits, operating standards, operating systems, and customer expectations
- Ensure compliance with IDQ policies and system standards
- Maintain support of DMA chairpeople and key franchisee leadership
- Engage functional experts and support other functions as needed
- Implement and execute the Worldwide Operations Business Plan for a district
- Develop and implement district-wide business plans covering marketing, operations, training, development, and supply chain
- Establish and implement business plans with franchise owners when appropriate
- Provide counsel to ensure plans support ADQ’s Operations and Marketing Plan
- Advise on marketing performance through partnerships with departments, vendors, and franchisees
- Position franchisees to achieve goals for shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere
- Provide advice to support franchisees’ financial health
- Partner with ADQ staff on development, reinvestment, and renewal strategies for new and existing franchisees
- Assist with new store openings as required
- Complete ad hoc projects as required
- Travel for franchisee and staff meetings and visits
Requirements
What you’ll need- Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience
- 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management, or an equivalent combination of education and experience
- Clean driving record
- Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred)
- Thorough knowledge of restaurant operations
- Proficient knowledge of marketing, finance, training, human resource, and development
- Well organized with high attention to detail and accuracy
- Strong communication skills
- Excellent written and verbal communication skills
- Ability to provide excellent customer service to internal and external clients
- Ability to multitask and prioritize multiple projects and requests simultaneously
- Relationship-building skills
- Ability to work quickly in a fast-paced environment with frequent interruptions
- Availability to work occasional evening and weekend hours as necessary
- ServSafe certification
- Frequent telephone and email communication (4+ hours per day)
- Ability to travel overnight an average of two weeks per month
- Ability to drive an automobile for franchisee and staff meetings/visits
- Must be insurable by the company insurance provider
- Ability to travel by airplane as necessary
- Ability to stand on concrete or tiled floors for up to 8 hours per day when visiting a franchisee location
- No food or beverage allergies that would prevent tasting products or working in and around a Dairy Queen restaurant environment
- Must be authorized to work in the United States without employer sponsorship
Benefits
Comp & perks- Bonus eligibility
- Medical coverage
- Dental coverage
- 401K match
- Paid time off
- Volunteer time
- Parental leave
- Comprehensive benefits package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Marketing KnowledgeFinancial AcumenTraining DevelopmentHuman Resource ManagementMulti-Unit ManagementOperational Standards ComplianceCustomer Service ExcellenceProject PrioritizationSales Improvement StrategiesFood Safety Standards
Soft Skills
Relationship-Building SkillsAttention to DetailMultitasking AbilityOrganizational SkillsFast-Paced Work Adaptability
Certifications & Qualifications
ServSafe Certification
Industry Keywords
Restaurant IndustryQuick Service Restaurant (QSR)Franchisee SupportOperational GoalsCustomer Expectations