Danaher Corporation

Customer Success Manager

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio
• Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance
• Elevate Voice of Customer capabilities and integrate customer insight into product, R&D, and commercial strategy discussions
• Own and lead the Resins and Technologies Go-to-Market strategy
• Lead Go-to-Market planning, positioning, segmentation, and customer adoption pathways
• Enable global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting
• Drive portfolio growth through analytics, competitive intelligence, and customer-focused value differentiation
• Lead and develop the Customer Success organization
• Provide oversight for Go-to-Market implementation and growth initiatives with the global commercial organization
• Coordinate customer programs for Cytiva’s new manufacturing site in Muskegon, Michigan
• Provide business unit guidance for contracts and negotiations
• Set the vision for customer, product, and market analytics
• Oversee segmentation, customer journey mapping, adoption analytics, and whitespace identification
• Integrate predictive analytics and customer health metrics into lifecycle management
• Govern continuous improvement of the end-to-end customer journey
• Drive onboarding, adoption, retention, satisfaction, and long-term partnership initiatives
• Build scalable processes for proactive customer engagement, escalation management, and systemic issue resolution
• Report to the VP for Product Management in the Resins and Technologies business unit

Senior Director, Customer Success – Resins and Technologies

Application Support

• Support LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets
• Prepare and deliver customer demonstrations showcasing SCIEX LC/MS products and workflows
• Provide on-site customer training on SCIEX hardware and software platforms and ongoing support
• Work with business and sales units to identify growth areas and key application areas
• Investigate and develop solutions including sample preparation, analytical methods, and reporting for internal use or customer deployment
• Collaborate with colleagues in different regions to develop application solutions
• Assist in defining and developing new hardware and software products
• Test new products within the nominal and accurate mass product portfolio
• Participate in scientific conferences, seminars, and training programs
• Partner with Sales, Service, and Product teams to deliver pre-sales support, customer presentations, and technical expertise

Application Support Scientist

Director

• Shape scientific strategy for Danaher Diagnostics’ neurodegenerative disease franchise
• Translate strategy into integrated evidence plans guiding portfolio, technology roadmap and product development decisions
• Lead flagship research programs end-to-end, including academic partnerships and a multimodal patient registry
• Own scientific design, execution, milestones and readouts
• Design and chair advisory boards and leadership forums
• Build and represent expert networks across academia, consortia and societies
• Partner with diagnostics, biopharma and academic collaborators on research, validation studies and publications
• Evaluate external innovation and partnership opportunities in neurodegeneration
• Shape investment recommendations with the Chief Scientific Officer
• Embed Danaher Business System standard work, metrics and AI-enabled practices across the scientific agenda
• Lead through scientific authority and cross-functional influence rather than direct people management

Senior Scientific Director, Neurodegenerative Diseases

Clinical Specialist

• Support product trials of Masimo monitoring parameters directly on the ward, from initial briefing through evaluation
• Train nursing and medical teams on site or in the Masimo training center
• Develop tailored solutions for customer accounts with the Sales team and remain a point of contact after implementation
• Document customer feedback in the CRM to support continuous product development
• Work closely with Customer Service, Marketing and Technical Service nationally and internationally
• Present Masimo technology in workshops, trade fairs and congresses, including DIVI and DGAI
• Bring Masimo monitoring technology into clinical practice
• Support product trials, train nursing and medical teams, and partner with Sales to develop customer-specific solutions

• Support product trials of Masimo monitoring parameters directly on the ward, from initial briefing through to evaluation
• Train nursing and medical teams on site or in the Masimo training center
• Develop tailored solutions for customer accounts together with the Sales team and remain a point of contact after implementation
• Document customer feedback in the CRM to support continuous product development
• Work closely with Customer Service, Marketing and Technical Service, both nationally and internationally
• Present Masimo technology in workshops, trade fairs and congresses, including DIVI and DGAI
• Bring Masimo monitoring technology into clinical practice
• Report to the Regional Manager within the Germany-based Sales Team

• Support product trials of Masimo monitoring parameters directly on the ward, from initial briefing through to evaluation
• Train nursing and medical teams on site or in the Masimo training center
• Develop tailored solutions for customer accounts together with the Sales team and remain a point of contact after implementation
• Document customer feedback in the CRM to support continuous product development
• Work closely with Customer Service, Marketing and Technical Service, both nationally and internationally
• Present Masimo technology in workshops, trade fairs and congresses, including DIVI and DGAI
• Bring Masimo monitoring technology into clinical practice
• Support product trials, train nursing and medical teams, and partner with Sales to develop customer solutions
• Represent Masimo technology at workshops, trade fairs and congresses
• Provide customer feedback contributing to product development

Clinical Specialist – 6-month FTC

• Support product trials of Masimo monitoring parameters directly on the ward, from initial briefing through to evaluation
• Train nursing and medical teams on site or in the Masimo training center
• Develop tailored solutions for customer accounts together with the Sales team and remain a point of contact after implementation
• Document customer feedback in the CRM to support continuous product development
• Work closely with Customer Service, Marketing and Technical Service, both nationally and internationally
• Present Masimo technology in workshops, trade fairs and congresses, including DIVI and DGAI
• Bring Masimo monitoring technology into clinical practice
• Partner with Sales to develop solutions tailored to customer needs
• Provide customer feedback that contributes to product development

Application Engineer

• Deliver mainly post-sales customer support
• Lead end-to-end installation and implementation of GeneXpert systems, including site assessments, connectivity setup, and post-launch support
• Deliver customer training and ongoing technical guidance on instruments, software applications, assays, reagents, and connectivity solutions
• Provide field service and technical support through troubleshooting, corrective repairs, preventive maintenance, equipment relocations, and system upgrades
• Act as the primary customer contact for technical and administrative matters
• Coordinate with internal teams to resolve customer issues quickly and efficiently
• Manage spare parts and field inventory
• Support customers across the French territory while working remotely from Paris/Île-de-France

Field Application Engineer

Business Intelligence Developer

• Design, develop, and maintain reporting and analytics solutions using Microsoft Fabric, Power BI, and modern cloud analytics platforms
• Build and optimize semantic models, measures, and KPIs supporting business and operational decision-making
• Partner with business stakeholders to translate complex business requirements into intuitive dashboards, reports, and actionable insights
• Collaborate with data engineering teams to define semantic models and analytics data products
• Explore innovative approaches for analytics applications using Streamlit, Fabric, and emerging AI-enabled reporting capabilities
• Report to the Sr. Director - Data Engineering as part of the Enterprise Data Engineering team

Business Intelligence Engineer

Field Engineer

• Set up, operate, maintain and optimize Leica Biosystems systems for customer demonstrations, training activities and workflow simulations
• Prepare, inspect, verify and troubleshoot demonstration assets according to workshop priorities
• Manage configuration, calibration, verification, upgrades and readiness checks for equipment, accessories and software
• Diagnose and resolve technical issues across platforms, electromechanical systems, software and network-connected components
• Complete maintenance, repair, modification and quality verification activities in line with Leica Biosystems standards and applicable quality requirements
• Partner with workshop colleagues, sales, applications, product specialists and service teams to deliver a reliable demo experience
• Report to the Manager EDC Workshop as part of the team preparing, inspecting, maintaining and repairing demonstration, loan and field-returned equipment
• Support field service, the Newcastle demo laboratory, customer demonstrations, training and cross-functional technical activities through required travel
• Support the Commercial Workshop and European Demonstration Centre through regular presence in Nussloch, Germany

Field Service Engineer

• Design and lead a multi-year strategy for Americas health and welfare programs
• Manage medical, prescription drug, dental, vision, life, disability, voluntary benefits, wellbeing, time away, EAP, and targeted wellbeing solutions
• Build business cases using benchmarking, ROI analysis, and risk assessment
• Balance associate experience with cost management and long-term sustainability
• Guide and improve U.S. absence management programs, including FTO, PTO, vacation, and paid sick leave
• Lead benefits integration for acquisitions, carveouts, and divestitures
• Partner with Finance, Legal, Inclusion & Belonging, Talent Acquisition, People Analytics, Internal Communications, and HR leaders
• Coach and guide benefit partners globally
• Serve as a subject-matter expert and escalation point for complex issues
• Monitor cost and utilization trends using market benchmarks and engagement data
• Own the U.S. Benefits Data Warehouse and provide actionable recommendations
• Lead feasibility studies and analytic efforts
• Define success metrics and ensure programs remain competitive, compliant, and easy to use
• Oversee vendor performance, service delivery, and contractual compliance
• Lead vendor reviews, renewals, and negotiations
• Create associate insights through surveys, storytelling, and advanced analytics tools

Director, Americas Benefits Strategy – Enterprise Initiatives

Administrative Assistant

• Provide dedicated support to executive leaders with a high degree of autonomy, discretion, and judgment
• Anticipate business needs and manage competing priorities
• Coordinate activities across senior leadership teams and multiple functions
• Manage complex calendars and coordinate meetings across multiple time zones
• Prepare executives for key interactions and serve as a primary point of contact for leadership activities and events
• Coordinate domestic and international travel
• Process and reconcile expenses
• Monitor administrative expenditures and ensure compliance with company policies and reporting requirements
• Lead logistics and operational support for executive visits, leadership meetings, town halls, customer engagements, and special events
• Coordinate facilities, technology, catering, visitor management, and related services
• Support the VP of Digital Transformation and IT, IDT General Counsel, and Chief Commercial Officer

Executive Administrative Assistant

Financial Planning and Analysis

• Lead complex financial analyses
• Develop executive-level reporting and performance frameworks
• Influence business decisions through data-driven insights
• Support the fastest-growing segment focused on innovation and cancer diagnostics through AI
• Drive standardization of commercial metrics, processes, and analytics across geographies
• Leverage Danaher Business System tools to support continuous improvement
• Partner with global digital pathology commercial leadership to drive business performance and profitable growth
• Provide financial leadership across orders, revenue, funnel health, pricing, and profitability
• Deliver actionable insights and recommendations influencing strategic and operational decision-making
• Develop and maintain executive dashboards, key performance indicators, and reporting frameworks across regions, product lines, and channels
• Lead pricing, margin, and profitability analyses
• Evaluate pricing strategies, customer investments, commercial programs, and growth initiatives
• Partner with regional finance teams to establish consistent performance management methodologies
• Standardize commercial reporting, enhance forecasting accuracy, and improve decision-support capabilities

Global Commercial Senior Finance Manager – Digital Pathology

Patent Agent

• Partner with R&D, manufacturing, and business and legal stakeholders to develop and execute strategies to protect and perfect Cepheid’s intellectual property
• Integrate with R&D teams to learn molecular diagnostic technologies and manufacturing processes
• Identify key IP opportunities and enable innovative protection strategies
• Draft and prosecute patent applications in molecular diagnostics, biochemistry, and related areas
• Conduct freedom-to-operate studies, including infringement and validity analyses
• Advise internal stakeholders
• Provide IP diligence for M&A and related activities
• Direct outside counsel on global patent filing and prosecution matters
• Prepare and present training materials on invention disclosure, trade secret protection, and intellectual property protection
• Manage and/or participate in projects impacting Cepheid as a whole
• Report to the Deputy Chief IP Counsel as part of the legal department and IP team

Senior Patent Agent

General

• Partner with Sales and Service teams to support regional revenue growth, customer retention, and successful adoption of Leica Biosystems solutions
• Lead instrument installations, evaluations, validations, workflow optimization activities, and customer onboarding
• Provide applications support, troubleshooting, and customer training
• Investigate and resolve technical applications issues with Technical Service, Product Management, Global Business Units, and other cross-functional teams
• Identify customer needs, share field insights, document issues, and support continuous improvement of products, workflows, and service delivery
• Support Immunohistochemistry customers across the assigned territory

Senior Director, Customer Success – Resins and Technologies

Application Support Scientist

Senior Scientific Director, Neurodegenerative Diseases

Clinical Specialist

Clinical Specialist

Clinical Specialist – 6-month FTC

Clinical Specialist

Field Application Engineer

Business Intelligence Engineer

Field Service Engineer

Director, Americas Benefits Strategy – Enterprise Initiatives

Executive Administrative Assistant

Global Commercial Senior Finance Manager – Digital Pathology

Senior Patent Agent

Field Applications Specialist – Immunohistochemistry