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DeVry University
Posted: 9/17/2026Student Support Advisor
DeVry University
Posted: 9/17/2026Student Support Advisor
DeVry UniversityCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in student enrollment processes, financial aid regulations, and academic advising while effectively utilizing data analysis to support student success. Proficient in customer service and communication, ensuring positive student experiences from application through graduation.
Highest-signal resume keywords
Customer Service ExperienceFinancial Aid KnowledgeData Analysis SkillsMicrosoft Office ProficiencyCritical Thinking
About the role
Key responsibilities & impact- Support the new student enrollment process in partnership with Admissions
- Answer student queries and provide information about programs, costs, and funding options
- Develop and validate estimated financial plans and establish timelines for applicants
- Advise students on academic, financial, and service-related matters throughout their educational journey
- Maintain knowledge of academic and Title IV financial aid programs, policies, procedures, and regulations
- Monitor student accounts and provide guidance on financial eligibility
- Evaluate academic and financial awards to promote positive student outcomes
- Identify academic and financial obstacles by analyzing student data
- Collaborate with students, faculty, staff, Admissions, and other departments to resolve obstacles
- Track enrollment, persistence, and graduation information using data and systems
- Recommend student resources including self-service tools, orientation, and online student community participation
- Document and preserve all student interactions in institutional systems
- Evaluate complex academic and financial situations using discretion and independent judgment
- Provide support through incoming and outgoing calls, chats, personalized emails, and SMS
- Deliver one-call resolution and meet or exceed service-level metrics
- Advocate for students and connect them with resources and support services from application through graduation
Requirements
What you’ll need- Some college coursework required
- Minimum of 1 year of exceptional customer service or prior advising experience in an education setting
- Eligible to access and maintain the NSLDS system
- Must not be in default of Title IV Federal aid
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams), internet applications, and database software systems
- Ability to work a flexible schedule including weeknights and Saturdays
- Ability to consistently work an assigned schedule
- Ability to work evening hours depending on business needs
- Ability to sit and work at a computer for extended periods
- Ability to maintain a professional, distraction-free work environment without conflicting responsibilities
- Home office equipped with hardwired DSL or cable Internet via Ethernet and required minimum internet speeds
- Wireless, satellite, and dial-up internet services are not permissible
- Successful completion of all training-program assessments with a passing score
- Strong critical thinking, problem-solving, prioritization, and time-management skills
- Strong attention to detail and communication skills
- Ability to navigate multiple systems and work with data
- Knowledge of university programs, prerequisites, course materials, and academic engagement
- Commitment to organizational, state, federal, and accrediting-body policies and procedures
- Ability to work effectively in a fast-paced environment
- Preferred: prior experience in a similar higher-education role
- Preferred: Title IV funding experience
- Preferred: knowledge and experience with online learning
- Preferred: experience in a fast-paced, dynamic call center environment
Benefits
Comp & perks- Remote work from a home office
- Flexible schedule including weeknights and Saturdays
- Evening hours depending on business needs
- State-of-the-art call center architecture
- Training program with assessments
- Professional development through training and exposure to university programs, policies, and systems
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisFinancial PlanningAcademic AdvisingEnrollment TrackingProblem-SolvingTime ManagementAttention to DetailTitle IV KnowledgeOnline Learning ExperienceDatabase Software Proficiency
Soft Skills
Communication SkillsPrioritizationFlexibilityProfessionalismCollaboration
Tools & Technologies
Microsoft Office SuiteNSLDS SystemInternet ApplicationsDatabase Software Systems
Industry Keywords
Higher EducationStudent EnrollmentFinancial Aid ProgramsAcademic EngagementService-Level Metrics