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Dragonfly HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting SaaS system issues and providing web application support, while ensuring customer data privacy and maintaining service request documentation. Proficient in managing multiple projects with strong organizational and communication skills.
Highest-signal resume keywords
SaaS System TroubleshootingWeb Application SupportCustomer Service ExperienceTechnical CertificationsDBM/PBM Systems Experience
About the role
Key responsibilities & impact- Respond to routine and escalated service requests and problems in a customer service-oriented manner
- Acknowledge, prioritize, track and document service requests and problems while maintaining confidentiality
- Plan and implement system configuration for proprietary applications and integrated systems, including HL7 and API functions
- Address escalated calls or issues, provide guidance to peers, and document break/fix outcomes
- Facilitate calls for partners and clients
- Troubleshoot advanced and escalated SaaS system issues, including new user requests, order issues, maintenance and service changes
- Provide web application orientation to internal customers
- Provide technology support for mobile devices, hardware, third-party applications, proprietary applications and SaaS
- Participate in an on-call rotation for after-hours support to ensure 24-hour technical support
- Research web application products for IT procurement and development efforts
- Evaluate and recommend products for purchase
- Protect company intellectual property and customer data privacy
- Perform special projects and other assigned duties
Requirements
What you’ll need- A high school diploma or equivalent is required
- Associate’s degree in computer science or equivalent is preferred
- Technical certifications are strongly preferred
- 1-2 years’ direct customer service experience is required
- 1-2 years’ experience working in a service desk environment
- Two years’ experience performing the majority of work in DBM/PBM systems, including ordering, billing, procurement and inventory, contract management and vendor management
- Ability to provide web application and desktop support and basic and complex integrated system support
- Excellent communication, presentation and interpersonal skills
- Strong proficiency with business and communications software
- Organizational and time management skills
- Ability to work with little direction and on multiple projects simultaneously
- Strong attention to detail
- Ability to be proactive and self-directed, with good decision-making and organization skills
- Ability to prioritize multiple tasks
Benefits
Comp & perks- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- Continuous learning and skill development
- Opportunities for career advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System ConfigurationAPI FunctionsOrder ManagementBilling ManagementProcurementInventory ManagementContract ManagementVendor ManagementIntegrated System SupportBreak/Fix Documentation
Soft Skills
Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsAttention to Detail
Tools & Technologies
Proprietary ApplicationsMobile Device SupportThird-Party ApplicationsBusiness SoftwareCommunications Software
Certifications & Qualifications
Technical Certifications
Industry Keywords
Customer ServiceService Desk EnvironmentData PrivacyIT ProcurementEscalated Service Requests