Export Development Canada | Exportation et développement Canada

Product Manager

• Develop and communicate the product vision, roadmap, and team objectives
• Align the vision and objectives with EDC’s credit insurance priorities and corporate strategy
• Represent customer and business needs in product-related decisions
• Translate priorities, user feedback, and operational needs into clear direction for product development
• Manage and prioritize the product backlog based on customer value, business outcomes, risk reduction, regulatory obligations, dependencies, and delivery capacity
• Collaborate with customers, subject matter experts, and technology teams to validate problems and define solutions
• Track product performance, benefits, and key outcomes using data and analytics
• Recommend adjustments to priorities and the roadmap
• Identify and manage dependencies, operational risks, technical debt, and vendor-related issues
• Contribute to the modernization of EDC’s credit insurance platforms, the improvement of self-service capabilities and operational efficiency, and the protection of Canadian exporters against non-payment risk

Product Manager, Credit Insurance

Financial Planning and Analysis

• Fill positions on various EDC finance teams for Winter 2027
• Contribute to risk management, credit operations, financial operations, insurance, economic services, and accounting teams
• Gain experience at a financial Crown corporation
• Build relationships with colleagues from a wide range of sectors and backgrounds
• Identify and pursue opportunities for improvement and innovation
• Learn and grow alongside EDC employees through a coaching and mentoring program
• Develop foundational skills for a career in business

Finance – Student and New Graduate Positions

Communications

• Fill positions within various marketing and communications teams
• Develop a broad range of skills with teams responsible for brand management, internal relations, communications, marketing strategy, and marketing technology
• Build relationships with colleagues from a wide range of sectors and backgrounds
• Identify and implement opportunities for improvement and innovation
• Learn and develop alongside the organization’s employees
• Participate in a coaching and mentoring program
• Work in a productive, flexible, and dynamic technology-enabled environment
• Collaborate from EDC’s community hubs across Canada

Student Position – Marketing and Communications

Human Resources

• Join a candidate pool for student and new graduate Human Resources roles across various EDC teams
• Support HR areas including Talent Acquisition, Employee Care, Employee Relations, Total Rewards, Learning and Development, ID&E, and HR Analytics
• Participate in internships and co-op programs beginning with four-month Winter work terms, potentially extended based on business needs
• Build cross-functional professional networks
• Identify and pursue opportunities for improvement and innovation
• Continuously learn and grow through coaching and mentoring
• Work in a high-performing, fast-paced, flexible environment using technology
• Report to EDC hubs across Canada
• Attend interviews during the October–December 2026 rolling recruitment period if selected

EDC Student / New Grad – Human Resources Stream

Manager

• Shape and prioritize the quantitative research agenda in partnership with EDC teams
• Lead the evolution of customer and market measurement frameworks, including NPS and survey-based metrics
• Develop market sizing, segmentation, and opportunity analysis methodologies
• Lead complex end-to-end quantitative research initiatives
• Program, test, and deploy surveys using Qualtrics
• Develop analysis plans and apply advanced statistical techniques
• Analyze quantitative data using SPSS and other tools
• Optimize surveys, sampling, metrics, and analytical methodologies
• Guide external research vendors and oversee the quality of deliverables
• Integrate primary and secondary research, operational data, and external market intelligence
• Interpret complex datasets and translate findings into recommendations
• Analyze customer experience across the stages of the customer journey
• Create and maintain dashboards and reports in Qualtrics
• Communicate insights to stakeholders and senior executives
• Use generative AI responsibly, ethically, and to a high standard
• Build partnerships with stakeholders and influence decision-making
• Establish research standards, governance principles, and best practices
• Advise, coach, and provide critical analysis to colleagues and partners

Senior Manager, Customer and Market Experience Analytics

• Translate business strategy and customer needs into a clear product vision, roadmap and prioritized backlog
• Develop and communicate product vision, roadmap and squad objectives aligned with Credit Insurance priorities and EDC strategy
• Advocate for customer and business needs and maximize product value
• Translate business priorities, user feedback and operational needs into actionable product direction
• Manage and continuously prioritize the product backlog based on customer value, business outcomes, risk reduction, regulatory obligations, dependencies and delivery capacity
• Partner with customers, business subject-matter experts and technology teams to validate problems and define viable solutions
• Incorporate user feedback into product decisions
• Track product performance, benefits and key results and recommend adjustments to priorities and roadmap
• Identify and manage dependencies, operational risks, technical debt and vendor considerations with adjacent product teams and enabling functions
• Work across business and technology to improve customer and employee experience and deliver reliable, compliant and sustainable solutions

Product Owner, Credit Insurance

• Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content
• Establish and maintain content standards, governance practices, and review processes
• Respond to export-related inquiries from Canadian businesses through email, web, chat, social media, and phone
• Provide guidance on international sales and marketing, customs and compliance, market intelligence, export regulations, risk mitigation, and trade practices
• Monitor and improve the quality of AI-generated responses by identifying content gaps, validating outputs, tagging knowledge, and supporting continuous learning and optimization of the Generative AI experience
• Research and synthesize information from internal experts, content repositories, and external trade resources
• Identify opportunities to connect companies with relevant EDC products, services, and expertise
• Contribute customer insights to improve products, services, processes, and digital experiences
• Interact with internal and external parties, including customers, in a team-based but independent manner with limited day-to-day supervision

Export Knowledge Base Manager – Advisor

Associate

• Monitor and manage the Library Services Team’s subscription budgets
• Assess operational requirements
• Coordinate access to subscriptions
• Maintain EDC’s online library catalogue
• Review and process client requests for subscriptions to information resources
• Collect usage data and user feedback
• Update user lists
• Collect and analyze subscription renewal data
• Organize training sessions delivered by vendors
• Create structured collections to promote subscriptions and encourage their use
• Update the Library Services Team’s SharePoint Online sites
• Collaborate with colleagues across diverse areas and identify opportunities for improvement and innovation

Junior Associate

• Review and action client requests for access to information subscriptions
• Collect usage data and user feedback for information subscriptions
• Update user lists
• Collect and analyze subscription renewals
• Organize supplier-delivered training sessions for information subscriptions
• Create curated collections to drive awareness and use of information subscriptions
• Update Library SharePoint Online sites
• Track and manage information subscription budgets, renewals and new product purchases
• Evaluate business requirements
• Coordinate access to subscriptions
• Update the e-Library catalogue at EDC